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Reconceptualizing Library Web Services How a Portal Changes Everything
Who We Are Tom Ipri Media Services Librarian M.S. Drexel in Information and Library Science 13 Years in libraries Worked at La Salle before and for some reason came back Jim Sell Director of Portal Communications M.E. Temple in Special Education 19 Years in higher education Worked at La Salle before and for some reason came back
What We’re Doing Today Introduction General Overview Brief History of Library’s Presence Overview of Library’s Current Presence Break “Reconceptualizing” What the Future Holds Lunch
Characteristics of a Portal Dynamic and Functional Secure – Password Protected Integrates Services (SSO)  Personalized and Customizable Overview Brief History Current Presence Break Redesign The Future Lunch
Vision  Statement The mylasalle portal will be the cyberpoint of entry for dynamic information and services at the University. Overview Brief History Current Presence Break Redesign The Future Lunch
Evolution of mylasalle Overview Brief History Current Presence Break Redesign The Future Lunch
Integrating Services in mylasalle NEXT: Library Services! Overview Brief History Current Presence Break Redesign The Future Lunch
Challenges Associated with Portal Development Assuming that all understand the portal concept How exactly does it differs from a web site? Assuming that all will want to use it Some users will embrace technology…others not so much. How to Get Folks to Think Portal First - Changing a campus culture Getting “non-portal” community  to understand its purpose and accept it as an asset. Overview Brief History Current Presence Break Redesign The Future Lunch
Educating the Student… Importance of the portal is introduced to students from the point of application. Portal use is encouraged for swift access to freshman orientation materials and dates. mylasalle is featured prominently at each Day One orientation program. Students learn that the portal is their primary communication tool. Overview Brief History Current Presence Break Redesign The Future Lunch
Educating the Faculty/Staff : “What’s with the Boxes?” Understanding that Channels are Role Based mechanisms that can target different information to different audiences. Creating Functional Channels: MyLibrary, Campus Directory, Forms and Policies, Repositories Creating Informational Channels: La Salle News Bytes, Announcements, mylasalle Today! Overview Brief History Current Presence Break Redesign The Future Lunch
Building Community with mylasalle Responsiveness Dynamic – Avoiding Empty Portal Syndrome Functional: Creating reasons to go into the portal Promoting Intranet capabilities Overview Brief History Current Presence Break Redesign The Future Lunch
Through “Announce It” – reviewed by PSC Through MyCourses Studio – Posted by instructor Through Group Portal: Posted by group leaders or delegates My Announcements (Personal Announcements) vs. Campus Announcements Targeting Announcements Overview Brief History Current Presence Break Redesign The Future Lunch
La Salle’s Commitment to Portal Development Portal Management Structure Director of Portal Communications Portal Steering Committee Portal Technology Team Customized Self-Service, with near 24/7 access Creating the “Unified Digital Campus” - integrating Banner, Luminis and 3 rd  party applications in a seamless manner. Overview Brief History Current Presence Break Redesign The Future Lunch
Power of the Portal The Future of mylasalle is so bright - it has to wear shades. 40% of Colleges and Universities across the nation are utilizing portals to communicate and provide self-service.  People are tiring of e-mail as the primary means of electronic communication. (spam) Consumers want instant service/access 24/7 Overview Brief History Current Presence Break Redesign The Future Lunch
Tools Supporting the development of mylasalle Web Apps: Php/MySQL Macromedia Products: Dreamweaver,  Captivate  and Fireworks WebPasties – scrollers, calendars, trackers, and  slideshows Adobe Professional (Creating PDF’s). Overview Brief History Current Presence Break Redesign The Future Lunch
Portal Perspective: Why Library Services in mylasalle? The largest source of information on campus Opportunity to organize, promote and showcase  a multitude of services Potential to offer premium service to students, faculty and staff. Best opportunity to segment information from a vast collection and direct it specific populations. Overview Brief History Current Presence Break Redesign The Future Lunch
Brief History University wide portal On development committee Ensure library presence Library “tab” mylasalle live summer 2003 Overview Brief History Current Presence Break Redesign The Future Lunch
Original Look Overview Brief History Current Presence Break Redesign The Future Lunch
First Revision Basically a “dumbed-down” version of home page Not taking advantage of potential Jim hired 2004 “Essentials” instead of tab Overview Brief History Current Presence Break Redesign The Future Lunch
Essentials One less click Persistent throughout Still not reaching potential Overview Brief History Current Presence Break Redesign The Future Lunch
Current Presence Still have essentials myLibrary myResources Live demo Overview Brief History Current Presence Break Redesign The Future Lunch
Questions? For more information: “ Opening a Portal to Better Communication,”  Computers in Libraries , February 2005 Culture Change More functionality = more use Overview Brief History Current Presence Break Redesign The Future Lunch
Break
“ Reconceptualizing” Rethinking library services with the portal in mind Move away from “static” mindset of original Web sites Overview Brief History Current Presence Break Redesign The Future Lunch
Connelly Library 1996 Overview Brief History Current Presence Break Redesign The Future Lunch
Connelly Library 1999 Overview Brief History Current Presence Break Redesign The Future Lunch
Connelly Library 2001 Overview Brief History Current Presence Break Redesign The Future Lunch
Connelly Library Today Overview Brief History Current Presence Break Redesign The Future Lunch
What Do These Sites Have in Common? Static HTML Rely on user Understanding Interpretation Decision-Making Memory Overview Brief History Current Presence Break Redesign The Future Lunch
Next Web Site More dynamic/database driven Portal is designed to be dynamic and customizable Bring information closer to user For Students, For Faculty, For Visitors Portal roles Overview Brief History Current Presence Break Redesign The Future Lunch
Feedback “ Enormous” Wading through information Langauge Subject? Department? Discipline? Major? Overview Brief History Current Presence Break Redesign The Future Lunch
“ Reconceptualizing” Not a huge entity parsed into smaller bits But smaller bits that are greater than the whole Don’t add up to one thing, but different things for different people Overview Brief History Current Presence Break Redesign The Future Lunch
“ Reconceptualizing” What is the best way to present service Web? Portal? Both? Overview Brief History Current Presence Break Redesign The Future Lunch
“ Reconceptualizing” Future of library web sites? PR Backend/Repository RSS feed example Overview Brief History Current Presence Break Redesign The Future Lunch
RSS Feeds <?xml version=&quot;1.0&quot; ?>  <rss version=&quot;0.9x&quot;> <channel> <title>Connelly Library News</title> <description>Everything New and Exciting at Connelly Library</description> <link>http://www.lasalle.edu/library/news.htm</link> <item> <title>SocIndex</title> <description>SocINDEX with Full Text is a comprehensive and high quality sociology research database. It offers coverage from all subdisciplines of sociology, including abortion, anthropology, criminology, criminal justice, cultural sociology, demography, economic development, ethnic &amp; racial studies, gender studies, marriage &amp; family, politics, religion, rural sociology, social psychology, social structure, social work, sociological theory, sociology of education, substance abuse, urban studies, violence, welfare, and many others.</description> <link>http://www.lasalle.edu/library/Subjects/masterlist.htm#socindex</link> </item> </channel> </rss>
RSS Feeds Live Demo Overview Brief History Current Presence Break Redesign The Future Lunch
Advantages Can include whatever we want Can be used anywhere Portal Web Site Other syndication Overview Brief History Current Presence Break Redesign The Future Lunch
Drawbacks Still rely on user Hand coded for each channel Redundant work Coded for catalog and channel Overview Brief History Current Presence Break Redesign The Future Lunch
The Future - Immediate Increase the number of MyResources Channels to highlight access to subject guides. Increase targeted information to students by major. Increase faculty/student awareness of RSS Resource, and news channels. Increase user understanding of working with multiple passwords. Overview Brief History Current Presence Break Redesign The Future Lunch
Future – Long Term Goal Full integration of Library Services into the mylasalle portal. Overview Brief History Current Presence Break Redesign The Future Lunch
Future – Integration Plan Identify software application that will allow us to reach goals. Making connections with other institutions who proactively utilize Luminis and Banner. Sungard SCT and Lehigh University. Probable Solution: myLibrary  Overview Brief History Current Presence Break Redesign The Future Lunch
myLibrary Open Source application Developed by the University of Notre Dame and North Carolina State New version 3.0 due out this summer. Luminis Portal Integration Innovator: Lehigh University. Overview Brief History Current Presence Break Redesign The Future Lunch
Model: myLibrary at Lehigh Overview Brief History Current Presence Break Redesign The Future Lunch
Model: myLibrary at Lehigh Overview Brief History Current Presence Break Redesign The Future Lunch
Model: myLibrary at Lehigh Overview Brief History Current Presence Break Redesign The Future Lunch
Integration: More than just the software Portal development leads to reduction in the silo mentality  Prime example:myLibrary Library (Databases/coding/maintenance) Information Technology (priority/install/hardware/integration) Portal Communications – (priority/interface/channelize/communication) Office of the Registrar (Banner tables for majors.) Overview Brief History Current Presence Break Redesign The Future Lunch
Integration: High ROI Ability to Analyze and Assess: myLibrary. (Library) Creates more functionality and end user service. (Portal Comm/Academic Technology/IT) In Your Face: Promotes quick, navigatable access to databases, journals, etc. (Library, Faculty, Students) Coincides with Mission and Vision of mylasalle. (La Salle University) Overview Brief History Current Presence Break Redesign The Future Lunch
mylibrary Plan at La Salle Priority for Portal Communications Supported by IT and Library Install mylibrary 3.0 this summer Identify pilot group for testing: School of Nursing Recommend for commitment: Library Information Technology Create timeline for project completion – estimation (1 year) Overview Brief History Current Presence Break Redesign The Future Lunch
Resources for More Information about myLibrary My Library Open Source Web site. myLibrary  at Lehigh public resource site Tim McGeary, Library Services, Lehigh University. tmm8@lehigh.edu Overview Brief History Current Presence Break Redesign The Future Lunch
Questions? Tom Ipri 215-951-1965 [email_address] Jim Sell 215-951-3615 [email_address] Overview Brief History Current Presence Break Redesign The Future Lunch http://www.lasalle.edu/library/ Reconceptualizing_Library_Web_Services.htm

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Reconceptualizing Library Web Services

  • 1. Reconceptualizing Library Web Services How a Portal Changes Everything
  • 2. Who We Are Tom Ipri Media Services Librarian M.S. Drexel in Information and Library Science 13 Years in libraries Worked at La Salle before and for some reason came back Jim Sell Director of Portal Communications M.E. Temple in Special Education 19 Years in higher education Worked at La Salle before and for some reason came back
  • 3. What We’re Doing Today Introduction General Overview Brief History of Library’s Presence Overview of Library’s Current Presence Break “Reconceptualizing” What the Future Holds Lunch
  • 4. Characteristics of a Portal Dynamic and Functional Secure – Password Protected Integrates Services (SSO) Personalized and Customizable Overview Brief History Current Presence Break Redesign The Future Lunch
  • 5. Vision Statement The mylasalle portal will be the cyberpoint of entry for dynamic information and services at the University. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 6. Evolution of mylasalle Overview Brief History Current Presence Break Redesign The Future Lunch
  • 7. Integrating Services in mylasalle NEXT: Library Services! Overview Brief History Current Presence Break Redesign The Future Lunch
  • 8. Challenges Associated with Portal Development Assuming that all understand the portal concept How exactly does it differs from a web site? Assuming that all will want to use it Some users will embrace technology…others not so much. How to Get Folks to Think Portal First - Changing a campus culture Getting “non-portal” community to understand its purpose and accept it as an asset. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 9. Educating the Student… Importance of the portal is introduced to students from the point of application. Portal use is encouraged for swift access to freshman orientation materials and dates. mylasalle is featured prominently at each Day One orientation program. Students learn that the portal is their primary communication tool. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 10. Educating the Faculty/Staff : “What’s with the Boxes?” Understanding that Channels are Role Based mechanisms that can target different information to different audiences. Creating Functional Channels: MyLibrary, Campus Directory, Forms and Policies, Repositories Creating Informational Channels: La Salle News Bytes, Announcements, mylasalle Today! Overview Brief History Current Presence Break Redesign The Future Lunch
  • 11. Building Community with mylasalle Responsiveness Dynamic – Avoiding Empty Portal Syndrome Functional: Creating reasons to go into the portal Promoting Intranet capabilities Overview Brief History Current Presence Break Redesign The Future Lunch
  • 12. Through “Announce It” – reviewed by PSC Through MyCourses Studio – Posted by instructor Through Group Portal: Posted by group leaders or delegates My Announcements (Personal Announcements) vs. Campus Announcements Targeting Announcements Overview Brief History Current Presence Break Redesign The Future Lunch
  • 13. La Salle’s Commitment to Portal Development Portal Management Structure Director of Portal Communications Portal Steering Committee Portal Technology Team Customized Self-Service, with near 24/7 access Creating the “Unified Digital Campus” - integrating Banner, Luminis and 3 rd party applications in a seamless manner. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 14. Power of the Portal The Future of mylasalle is so bright - it has to wear shades. 40% of Colleges and Universities across the nation are utilizing portals to communicate and provide self-service. People are tiring of e-mail as the primary means of electronic communication. (spam) Consumers want instant service/access 24/7 Overview Brief History Current Presence Break Redesign The Future Lunch
  • 15. Tools Supporting the development of mylasalle Web Apps: Php/MySQL Macromedia Products: Dreamweaver, Captivate and Fireworks WebPasties – scrollers, calendars, trackers, and slideshows Adobe Professional (Creating PDF’s). Overview Brief History Current Presence Break Redesign The Future Lunch
  • 16. Portal Perspective: Why Library Services in mylasalle? The largest source of information on campus Opportunity to organize, promote and showcase a multitude of services Potential to offer premium service to students, faculty and staff. Best opportunity to segment information from a vast collection and direct it specific populations. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 17. Brief History University wide portal On development committee Ensure library presence Library “tab” mylasalle live summer 2003 Overview Brief History Current Presence Break Redesign The Future Lunch
  • 18. Original Look Overview Brief History Current Presence Break Redesign The Future Lunch
  • 19. First Revision Basically a “dumbed-down” version of home page Not taking advantage of potential Jim hired 2004 “Essentials” instead of tab Overview Brief History Current Presence Break Redesign The Future Lunch
  • 20. Essentials One less click Persistent throughout Still not reaching potential Overview Brief History Current Presence Break Redesign The Future Lunch
  • 21. Current Presence Still have essentials myLibrary myResources Live demo Overview Brief History Current Presence Break Redesign The Future Lunch
  • 22. Questions? For more information: “ Opening a Portal to Better Communication,” Computers in Libraries , February 2005 Culture Change More functionality = more use Overview Brief History Current Presence Break Redesign The Future Lunch
  • 23. Break
  • 24. “ Reconceptualizing” Rethinking library services with the portal in mind Move away from “static” mindset of original Web sites Overview Brief History Current Presence Break Redesign The Future Lunch
  • 25. Connelly Library 1996 Overview Brief History Current Presence Break Redesign The Future Lunch
  • 26. Connelly Library 1999 Overview Brief History Current Presence Break Redesign The Future Lunch
  • 27. Connelly Library 2001 Overview Brief History Current Presence Break Redesign The Future Lunch
  • 28. Connelly Library Today Overview Brief History Current Presence Break Redesign The Future Lunch
  • 29. What Do These Sites Have in Common? Static HTML Rely on user Understanding Interpretation Decision-Making Memory Overview Brief History Current Presence Break Redesign The Future Lunch
  • 30. Next Web Site More dynamic/database driven Portal is designed to be dynamic and customizable Bring information closer to user For Students, For Faculty, For Visitors Portal roles Overview Brief History Current Presence Break Redesign The Future Lunch
  • 31. Feedback “ Enormous” Wading through information Langauge Subject? Department? Discipline? Major? Overview Brief History Current Presence Break Redesign The Future Lunch
  • 32. “ Reconceptualizing” Not a huge entity parsed into smaller bits But smaller bits that are greater than the whole Don’t add up to one thing, but different things for different people Overview Brief History Current Presence Break Redesign The Future Lunch
  • 33. “ Reconceptualizing” What is the best way to present service Web? Portal? Both? Overview Brief History Current Presence Break Redesign The Future Lunch
  • 34. “ Reconceptualizing” Future of library web sites? PR Backend/Repository RSS feed example Overview Brief History Current Presence Break Redesign The Future Lunch
  • 35. RSS Feeds <?xml version=&quot;1.0&quot; ?> <rss version=&quot;0.9x&quot;> <channel> <title>Connelly Library News</title> <description>Everything New and Exciting at Connelly Library</description> <link>http://www.lasalle.edu/library/news.htm</link> <item> <title>SocIndex</title> <description>SocINDEX with Full Text is a comprehensive and high quality sociology research database. It offers coverage from all subdisciplines of sociology, including abortion, anthropology, criminology, criminal justice, cultural sociology, demography, economic development, ethnic &amp; racial studies, gender studies, marriage &amp; family, politics, religion, rural sociology, social psychology, social structure, social work, sociological theory, sociology of education, substance abuse, urban studies, violence, welfare, and many others.</description> <link>http://www.lasalle.edu/library/Subjects/masterlist.htm#socindex</link> </item> </channel> </rss>
  • 36. RSS Feeds Live Demo Overview Brief History Current Presence Break Redesign The Future Lunch
  • 37. Advantages Can include whatever we want Can be used anywhere Portal Web Site Other syndication Overview Brief History Current Presence Break Redesign The Future Lunch
  • 38. Drawbacks Still rely on user Hand coded for each channel Redundant work Coded for catalog and channel Overview Brief History Current Presence Break Redesign The Future Lunch
  • 39. The Future - Immediate Increase the number of MyResources Channels to highlight access to subject guides. Increase targeted information to students by major. Increase faculty/student awareness of RSS Resource, and news channels. Increase user understanding of working with multiple passwords. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 40. Future – Long Term Goal Full integration of Library Services into the mylasalle portal. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 41. Future – Integration Plan Identify software application that will allow us to reach goals. Making connections with other institutions who proactively utilize Luminis and Banner. Sungard SCT and Lehigh University. Probable Solution: myLibrary Overview Brief History Current Presence Break Redesign The Future Lunch
  • 42. myLibrary Open Source application Developed by the University of Notre Dame and North Carolina State New version 3.0 due out this summer. Luminis Portal Integration Innovator: Lehigh University. Overview Brief History Current Presence Break Redesign The Future Lunch
  • 43. Model: myLibrary at Lehigh Overview Brief History Current Presence Break Redesign The Future Lunch
  • 44. Model: myLibrary at Lehigh Overview Brief History Current Presence Break Redesign The Future Lunch
  • 45. Model: myLibrary at Lehigh Overview Brief History Current Presence Break Redesign The Future Lunch
  • 46. Integration: More than just the software Portal development leads to reduction in the silo mentality Prime example:myLibrary Library (Databases/coding/maintenance) Information Technology (priority/install/hardware/integration) Portal Communications – (priority/interface/channelize/communication) Office of the Registrar (Banner tables for majors.) Overview Brief History Current Presence Break Redesign The Future Lunch
  • 47. Integration: High ROI Ability to Analyze and Assess: myLibrary. (Library) Creates more functionality and end user service. (Portal Comm/Academic Technology/IT) In Your Face: Promotes quick, navigatable access to databases, journals, etc. (Library, Faculty, Students) Coincides with Mission and Vision of mylasalle. (La Salle University) Overview Brief History Current Presence Break Redesign The Future Lunch
  • 48. mylibrary Plan at La Salle Priority for Portal Communications Supported by IT and Library Install mylibrary 3.0 this summer Identify pilot group for testing: School of Nursing Recommend for commitment: Library Information Technology Create timeline for project completion – estimation (1 year) Overview Brief History Current Presence Break Redesign The Future Lunch
  • 49. Resources for More Information about myLibrary My Library Open Source Web site. myLibrary at Lehigh public resource site Tim McGeary, Library Services, Lehigh University. tmm8@lehigh.edu Overview Brief History Current Presence Break Redesign The Future Lunch
  • 50. Questions? Tom Ipri 215-951-1965 [email_address] Jim Sell 215-951-3615 [email_address] Overview Brief History Current Presence Break Redesign The Future Lunch http://www.lasalle.edu/library/ Reconceptualizing_Library_Web_Services.htm