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Redesign design
UX Salon, Tel Aviv, 6 May 2018
Version 2.0
somebody has an idea…
“the business”
let’s assign it to a PM
“the business” Project Manager
we need design!
“the business” Project Manager Design
design is done!
“the business” Project Manager Design
Specs!
we’re an agile team
“the business” Project Manager Design
Dev Team
Specs!
when we’ll see the changes online?
“the business” Project Manager Design
Dev Team
Specs!
Production
deploy’d, let’s move on
“the business” Project Manager Design
Dev Team
Specs!
ProductionUsers
the water-scrum-fall
“the business” Project Manager Design
Dev Team
Specs!
ProductionUsers
From plan-driven activities
to adaptive, people first
mindset.
11
_ A process nerd!
_ Variegated professional background.
_ Previously: ThoughtWorks, Edenspiekermann
_ Helped people working in automotive, retail,
large online marketplaces, high-growing start-
ups and public sector.
Matteo Cavucci
@matteomced
12
design as a service
design
infrastructure
Product Team
Production
Environment
Users
co-creation of value driven by experiments
Strategy
feedback feedback
high-level
intents
“design enablers”
feedback
stand up if you
develop products
through experiments.
stand up
run more than 10
experiments per team
at the same time.
stand up if you
can create and deploy
experiments at will.
A different
idea of design.
Frame Ideate Specifications DistributionProduction
linear process
digital products have
less friction
physical digital
markets are
hard to predict
rethink how we ideate
and create digital products
design as a continuous conversation
designOps
designOps
23
A cultural shift in the practice of design and a
related set of practices that allows people
across an organisation to continuously
improve the design of products without
compromising on quality, service coherency,
or team autonomy.
designOps
ENABLE OTHERS TO DESIGN
Minimise the effort required by designers - and non
designers - to produce high quality design artefacts.
DESIGN FOR LEARNING
Explore uncertainty through rapid experimentation
and a strategy based on optionality.
CONNECT USERS AND TEAMS
Allow users to guide the ideation process through
robust feedback loops after the product is launched.
warning
design for learning
A large online marketplace,
a new opportunity to assess,
a new service to explore,
a lot of uncertainty.
let’s explore!
running a single
experiment is easy
continuously running
experiments is hard
Experiment A
Experiment B
Design
generation
Experiment B
Design
generation
Weak design are eliminated or combined.
Strong design are further developed.
Experiment A
Design
generation
Weak design are eliminated or combined.
Strong design are further developed.
Further narrowing
and integration
Experiment B
Experiment A
The agility of your
product depend on the
agility of your
infrastructure.
enable others to design
A global automotive brand,
multiple teams,
floating designers,
unhappy customers.
successful
handoffs?
how much design do you need to
create a landing page?
compasses
over maps
_ build a shared understanding of the
whole product.
_ avoid detailed specifications.
_ communicate as much high-level intent
is needed to create a stable version.
_ free people to make decisions
aligned with the intent.
_ design the developer experience.
_ automate the design process
as more as possibile.
design
infrastructure
local autonomy,
global consistency
connect users and teams
An online product,
a cross-functional team,
a long backlog of features,
small impact on users.
the feature
factory
outcomes
not outputs
looking for the
behavioural change
design
the feedback
_ We created a feedback form at the end
of the funnel.
_ we printed out all the messages every day, and
we put them on a wall.
_ The whole team read them after the morning
stand-up meeting.
_ We sorted the messages by topic.
_ We tracked how many times a specific topic
appeared and we measured the trend.
a continuous conversation
51
design as a service
design
infrastructure
Product Team
Production
Environment
Users
co-creation of value driven by experiments
Strategy
feedback feedback
high-level
intents
“design enablers”
feedback
a digital product is
never done.
design is not a phase in
the process, but a
widespread ability.
serve an
open community.
Thank you
Matteo Cavucci
Tel Aviv, 06 May 2018 Matteo Cavucci | +49 1514 1298316 | matteo@mced.it
Do you want to know more?
matteo@mced.it
@matteomced

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Redesign design V2.0