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                  REQUISITE VARIETY OF EXPERTISE WITHIN
                  A GROUP IN IDEA GENERATION




                        ANU SUOMINEN MSc., PhD-student
                        JARI JUSSILA MSc., PhD-student


                        Co-writers:
                        Heli Aramo-Immonen, PhD
                        Dr. Kaj U. Koskinen, docent


Industrial Management
2




                  Pauling:
                  ”The best way to have a
                   good idea is to have lots
                   of ideas…”


Industrial Management
3




                  INTRODUCTION: TERMS


                 CREATIVITY
                 • Individual’s capability
                 • Within every person
                 • Involved in all human activities (with problem solving etc.)
                 • Prerequisite for organizational innovation

                 INNOVATION by OECD
                 “...the implementation of a new or significantly improved product
                      (goods or services), or process, a new marketing method, or a
                      new organisational method in business practices, workplace
                      organisation or external relations.”

                 IDEA GENERATION
                 • The 1st phase of innovation process
                 • Without any ideas, no innovations will emerge

Industrial Management
4




                  CREATIVITY AND IT’S LINK TO INNOVATION



                                      Resources          Management
                                                          practises
                                                                                                      Creativity feeds
                        Innovation                                                                    innovation


                           Work                Organizational
                                                Motivation
                        Environment
                                      I
                                      IM
                                       PA
                                       PA
                                         CT
                                         CT




                                                                  Task
                                                                                          Expertise
                                           S
                                           S




                                                                Motivation

                                               Creativity


                                     Individual/Team                         Creativity
                                        Creativity                             Skills                       Amabile CTC, CTOCI (1997)




Industrial Management
5




                  REQUISITE VARIETY


                   Asbhy’s Law of Requisite variety:
                   • the internal complexity of a system should correspond to the multiplicity and
                     complexity of the environment; otherwise the system will not function
                     effectively enough in its environment

                   Innovation requires Requisite variety:
                   •    diversity is necessity (Florida)
                   •    value of diversity (Martins & Terblanche)
                   •    diverse range of skills; Hybrid nature of people and managers (Trott)
                   •    team diversity (Farr et al.)
                   •    Requisite variety of information (Nonaka & Takeuchi)

                   • Leveraging diversity: seeing differences as richness, being able to benefit
                     from different viewpoints and opinions
                   • Requisite variety: employment of range of people with different
                     backgrounds and skills

Industrial Management
6




                  EXPERTISE


              Professional expertise:
              • includes the mastery of job-related knowledge: technical, professional, or
                managerial
              • the motivation to use, develop, and share work-related knowledge with others
              • Expertise & Challenges => Flow (Csikszentmihalyi)

              Self-development
              • different levels
              • most basic level: used to sustain the current professional and technical expertise
              • higher levels: extending knowledge beyond the current work tasks or current field
                of expertise

              Creative tension (Senge)
              • is generated by the difference between a vision and a clear picture of current
                reality (where we are relative to what we want) - a force to bring them together


Industrial Management
7




                  METHODOLOGY: CASE STUDY



                  4 TEST GROUPS:
                  Test persons from many industrial branches
                  Technically oriented people
                  GROUP 1: Experienced experts with higher level technical
                          education
                  GROUP 2: Experienced experts with lower level technical
                          education
                  GROUP 3: Less experienced, young experts
                          with higher level tehcnical education
                  GROUP 4: mixed group with bothh young and older experts
                          with both higher and lower level technical education

                  • Expertise minimum: 5 years in project work
                  • Higher education minimum: BSc or MSc or corresponding


Industrial Management
8




                  METHODOLOGY: CASE STUDY



                  TWO TEST SETTINGS:
                  1. Individual test
                  • Four types of innovations were studied:
                        • 4 P = Product, Process, Position, Paradigm
                        • paper and pencil
                        • look at the video
                        • simultaneously capture as many ideas of four innovation types as
                          possible
                        • write them down

                  2. Pair test
                        • Same procedure with pair
                        • Conversation allowed (and encouraged)

Industrial Management
9




                  RESULTS


                                         Quantity                              Quality

    GROUPS                    1 SETTING          2nd SETTING                2nd SETTING
                             Average amount     ideas per group
                                of ideas
    1 (4+7) EXPERIENCED       Average: 51,6         Group 1       50 %
    EXPERTS                  ideas per group       generated      Position & Paradigm innovations
    WITH HIGH                                   altogether most   (especially in the Test setting 2)
    EDUCATION                                    ideas: 77 pcs

    2 (11) EXPERIENCED      Group 2 generated                     44 % of just Product innovations
                                                   Average:
    EXPERTS                  only 3,45 ideas
    WITH LOWER                                  15 % more with
                               per person            pairs
    EDUCATION

    3 (7) YOUNGER                                                 40 % Position & Paradigm
    EXPERTS WITH                                                  innovations
    HIGHER EDUCATION
                            Group 4 generated
    4 (7) MIXED                                                   65 % of Product & Process
                               most ideas:
                                                                  innovations
                             10,42 per person


Industrial Management
10




                  RESULTS



                  Test setting 1:
                  • ideas by individuals: 0 - 31pcs
                        • 12 ideas on the average
                  Test setting 2:
                  • with pairs 15 % more ideas on the average
                        • people generate even more ideas while working in
                          pairs than as individuals.




Industrial Management
11




                  RESULTS



                  • the mixed age structure and variation of expertise and
                    experience also influenced on the capability to capture the ideas
                    from the video (group 4)
                  • the lower the education level of the test group was => the less
                    new ideas were generated (group 2)
                  • the higher the education was, the higher the quality of ideas
                    was (group 1 and group 3); process and paradigm innovations =>
                    more complex ideas
                  • the highest number of new ideas was generated by the
                    homogeneous group of highly educated expertise in the
                    second phase as working in pairs (group 1)
                  • both the expertise group (group 1) and mixed group (group 4)
                    were able to generate over 70 pieces of different ideas in two
                    times 13 minutes sessions


Industrial Management
12




                  RESULTS



                  • people of all backgrounds generate ideas
                  • requisite variety of expertise adds both to the
                    quantity and quality of idea generation in a group
                  • working additionally with pairs adds considerably
                    to the quantity of the generated ideas
                   pair working causes stimuli to idea generation
                    and also pairs learn from each other while
                    generating ideas together




Industrial Management
13




                  CONCLUSIONS


                  The requisite variety of expertise
                  • important feature in idea generation within a group
                  • grows the quantity of the generated ideas
                  • expertise generate more complex ideas, but
                   Innovations require a lot of new ideas – and especially different types of ideas

                  Working in pairs:
                  • Two people working together generate greater number of ideas than two individuals
                    accumulated singularly
                  • people learn from each other during idea generation

                  Working in a project work context:
                  • working in mixed groups conducts more new ideas => fruitful to have mixed aged
                    groups
                  • expertise is partially based on experience
                  • variation in individual’s capability to idea generation creates a risk of failure in innovation
                    process, whereas working in teams reduces the risk significantly

                  Organizations should build up groups with people having various types of expertise and
                    ages; also working as pairs or within a group should be encouraged, in order the idea
                    generation to flourish in organizations


Industrial Management
14




                  THANK YOU FOR YOUR ATTENTION



                  CONTACT INFORMATION
                  Tampere University of Technology at Pori
                  PL 300, 28101 PORI, FINLAND

                  Anu Suominen
                  E-mail: anu.suominen@tut.fi
                  GSM: +358 40 556 2303




                  Jari Jussila
                  E-mail: jari.j.jussila@tut.fi
                  GSM: +358 407178345




Industrial Management

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Requisite variety of expertise within a group in idea generation

  • 1. 1 REQUISITE VARIETY OF EXPERTISE WITHIN A GROUP IN IDEA GENERATION ANU SUOMINEN MSc., PhD-student JARI JUSSILA MSc., PhD-student Co-writers: Heli Aramo-Immonen, PhD Dr. Kaj U. Koskinen, docent Industrial Management
  • 2. 2 Pauling: ”The best way to have a good idea is to have lots of ideas…” Industrial Management
  • 3. 3 INTRODUCTION: TERMS CREATIVITY • Individual’s capability • Within every person • Involved in all human activities (with problem solving etc.) • Prerequisite for organizational innovation INNOVATION by OECD “...the implementation of a new or significantly improved product (goods or services), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations.” IDEA GENERATION • The 1st phase of innovation process • Without any ideas, no innovations will emerge Industrial Management
  • 4. 4 CREATIVITY AND IT’S LINK TO INNOVATION Resources Management practises Creativity feeds Innovation innovation Work Organizational Motivation Environment I IM PA PA CT CT Task Expertise S S Motivation Creativity Individual/Team Creativity Creativity Skills Amabile CTC, CTOCI (1997) Industrial Management
  • 5. 5 REQUISITE VARIETY Asbhy’s Law of Requisite variety: • the internal complexity of a system should correspond to the multiplicity and complexity of the environment; otherwise the system will not function effectively enough in its environment Innovation requires Requisite variety: • diversity is necessity (Florida) • value of diversity (Martins & Terblanche) • diverse range of skills; Hybrid nature of people and managers (Trott) • team diversity (Farr et al.) • Requisite variety of information (Nonaka & Takeuchi) • Leveraging diversity: seeing differences as richness, being able to benefit from different viewpoints and opinions • Requisite variety: employment of range of people with different backgrounds and skills Industrial Management
  • 6. 6 EXPERTISE Professional expertise: • includes the mastery of job-related knowledge: technical, professional, or managerial • the motivation to use, develop, and share work-related knowledge with others • Expertise & Challenges => Flow (Csikszentmihalyi) Self-development • different levels • most basic level: used to sustain the current professional and technical expertise • higher levels: extending knowledge beyond the current work tasks or current field of expertise Creative tension (Senge) • is generated by the difference between a vision and a clear picture of current reality (where we are relative to what we want) - a force to bring them together Industrial Management
  • 7. 7 METHODOLOGY: CASE STUDY 4 TEST GROUPS: Test persons from many industrial branches Technically oriented people GROUP 1: Experienced experts with higher level technical education GROUP 2: Experienced experts with lower level technical education GROUP 3: Less experienced, young experts with higher level tehcnical education GROUP 4: mixed group with bothh young and older experts with both higher and lower level technical education • Expertise minimum: 5 years in project work • Higher education minimum: BSc or MSc or corresponding Industrial Management
  • 8. 8 METHODOLOGY: CASE STUDY TWO TEST SETTINGS: 1. Individual test • Four types of innovations were studied: • 4 P = Product, Process, Position, Paradigm • paper and pencil • look at the video • simultaneously capture as many ideas of four innovation types as possible • write them down 2. Pair test • Same procedure with pair • Conversation allowed (and encouraged) Industrial Management
  • 9. 9 RESULTS Quantity Quality GROUPS 1 SETTING 2nd SETTING 2nd SETTING Average amount ideas per group of ideas 1 (4+7) EXPERIENCED Average: 51,6 Group 1 50 % EXPERTS ideas per group generated Position & Paradigm innovations WITH HIGH altogether most (especially in the Test setting 2) EDUCATION ideas: 77 pcs 2 (11) EXPERIENCED Group 2 generated 44 % of just Product innovations Average: EXPERTS only 3,45 ideas WITH LOWER 15 % more with per person pairs EDUCATION 3 (7) YOUNGER 40 % Position & Paradigm EXPERTS WITH innovations HIGHER EDUCATION Group 4 generated 4 (7) MIXED 65 % of Product & Process most ideas: innovations 10,42 per person Industrial Management
  • 10. 10 RESULTS Test setting 1: • ideas by individuals: 0 - 31pcs • 12 ideas on the average Test setting 2: • with pairs 15 % more ideas on the average • people generate even more ideas while working in pairs than as individuals. Industrial Management
  • 11. 11 RESULTS • the mixed age structure and variation of expertise and experience also influenced on the capability to capture the ideas from the video (group 4) • the lower the education level of the test group was => the less new ideas were generated (group 2) • the higher the education was, the higher the quality of ideas was (group 1 and group 3); process and paradigm innovations => more complex ideas • the highest number of new ideas was generated by the homogeneous group of highly educated expertise in the second phase as working in pairs (group 1) • both the expertise group (group 1) and mixed group (group 4) were able to generate over 70 pieces of different ideas in two times 13 minutes sessions Industrial Management
  • 12. 12 RESULTS • people of all backgrounds generate ideas • requisite variety of expertise adds both to the quantity and quality of idea generation in a group • working additionally with pairs adds considerably to the quantity of the generated ideas  pair working causes stimuli to idea generation and also pairs learn from each other while generating ideas together Industrial Management
  • 13. 13 CONCLUSIONS The requisite variety of expertise • important feature in idea generation within a group • grows the quantity of the generated ideas • expertise generate more complex ideas, but  Innovations require a lot of new ideas – and especially different types of ideas Working in pairs: • Two people working together generate greater number of ideas than two individuals accumulated singularly • people learn from each other during idea generation Working in a project work context: • working in mixed groups conducts more new ideas => fruitful to have mixed aged groups • expertise is partially based on experience • variation in individual’s capability to idea generation creates a risk of failure in innovation process, whereas working in teams reduces the risk significantly Organizations should build up groups with people having various types of expertise and ages; also working as pairs or within a group should be encouraged, in order the idea generation to flourish in organizations Industrial Management
  • 14. 14 THANK YOU FOR YOUR ATTENTION CONTACT INFORMATION Tampere University of Technology at Pori PL 300, 28101 PORI, FINLAND Anu Suominen E-mail: anu.suominen@tut.fi GSM: +358 40 556 2303 Jari Jussila E-mail: jari.j.jussila@tut.fi GSM: +358 407178345 Industrial Management