The document discusses a research project focused on enhancing communication to reduce readmission rates, referencing a study by Ya-Huei and Hung-Chang (2019) that supports this goal through reliable findings from a well-structured sample. Key factors identified to boost communication in healthcare include trust, patient-centered information, rapport building, and facilitation of patient involvement. The outlined action plan uses the Plan-Do-Study-Act (PDSA) model to implement changes and assess success through reduced readmission rates within 48 hours post-discharge.