ResuInter
- 1. MICHAEL T. HAGAN 9860 West Sontag Drive Rocheport, MO 65279 573-424-2890 dragger2k@aol.com SUMMARY: A natural leader with over 20 years of management experience in Operations and Quality Control. Experience in manufacturing and distribution, both domestic and international. Demonstrated ability to design, implement and manage systems compliant with the stringent quality standards of ISO 9001:2008 and TS 16949 in a Lean Manufacturing environment. Proven expertise in identifying and correcting system constraints and structural weaknesses at an organizational level. Excellent written and verbal communication skills. Excellent computer skills on Windows, Apple, Linux, Chrome, Steam, Android and Syllable. Electronic Document Control and Corrective Action systems. Six Sigma Black Belt Training - Expert in Process Problem Solving. Key role in supplier development, APQP and PPAP. Expert in metals and textile raw materials. Expert in cryptographic ciphers, digital currency and blockchain technology. I'm seeking a challenging, upwardly mobile position with an innovative organization in which to utilize my work experience, professional skills and education. RELEVANT Director of Quality/Quality Systems Manager WORK Industrial Textiles Company EXPERIENCE: Columbia, Missouri: February 2002 - Present Responsible for the development and management of an ISO 9001:2000 Certified and TS 16949 Compliant Quality System for a Tier III automotive supply manufacturer. Industrial Textiles is a premier supplier of belt and hose cord to the worlds’ largest automakers as well as motorcycle and industrial markets. Includes design level knowledge of high tech polymer cordage using Carbon Fiber, Kevlar, Fiberglass, PET, Multiplex, PBT, PEEK and PEN yarns. Support plant size of 50 employees with 5 people under my supervision. Processes include multiple size ring twisting, large scale 2 for 1 twisting and hose yarn rewind. Primary organizational responsibility for conversion of quality system to conform with ISO 9001:2000 and eventual conversion to ISO 9001:2008. This includes the implementation of an electronic Document Control and Corrective Action management system. Responsible for all aspects of development, management, and continuous improvement of Quality System. • Significantly reduced DPMO, external PPMs and quality complaints resulting in millions in savings and increased business opportunities. Director of Operations U.S. Medical, Inc. Denver, Colorado: October 1999 – February 2002 Directly responsible for the operations of a high growth, $85M capital medical equipment distributor. This entailed all responsibilities, including P&L, for the purchasing, receiving, biomedical services, laser services and shipping departments, a 90,000 ft2 warehousing facility and a staff of 19 people. Developed process controls and procedural guidelines to standardize work and streamline departmental operation and cooperation. Designed, implemented and trained on the operational component of a new Enterprise Resource Planning (ERP) system which tremendously improved overall operational efficiency and scalability while providing inventory control accuracy and job cost accounting. Provided inventory, facilities, supply chain, quality control and contract negotiation expertise to continually increase efficiency and profitability. Developed and implemented employee goal setting, accountability and evaluation protocols. Helped to revitalize an unmotivated workforce through hands-on participation, employee empowerment and the rethinking of operations. Greatly improved inter-departmental communications through intelligent use of available technology. • Instrumental in the achievement of ISO-9002 certification and recipient of the ISO Circle Award in 2000 for my contributions. • Member of the Senior Management Team (SMT). 1
- 2. WORK Independent Contractor EXPERIENCE LR Hibberd Company: August 1997 - March 2000 CONTINUED: On-site General Manager of an 18,000 ft2 retail building in central Denver. LR Hibberd Company: August 1997 - March 2000 Private Investor/Money Manager Freelance Internet Consultant and Website Designer. August 1997 - March 2000 Owner/Operator of KnuckleDragger Sports, Inc., a web-based company which manufactures and markets specialty snowboard accessories. August 1997 – Present Director of Marketing and Sales Living Younger Longer, Inc. (LYL) Denver, Colorado: December 1992 - August 1997 Responsible for the development, design, sales and marketing of products and services modeled to improve the lifestyles of those aged 55 and over. Developed marketing programs intended to increase product sales and brand awareness while exploring new channels of distribution. These included electronic retail, infomercial, and catalog sales. Negotiated successful marketing agreements and value added programs with a number of outside entities interested in penetrating the same market. Responsibilities also entailed the design of all company marketing materials, including website, media kits, sales brochures, product packaging and direct mail pieces. Influential in the achievement of seven figure annual sales for this start-up company in only four years. LYL was sold in the summer of 1997. Senior Purchasing Agent Windsor Industries, Inc. Englewood, Colorado: April 1991 - December 1992 Responsibilities included the purchasing of over 8000 parts for the manufacture of floor maintenance equipment. Instrumental in the initiation of a 'Just In Time' program, which together with M.R.P., both increased production and lowered inventories to a manageable level as well as increasing cooperative vendor relations. Initiated vendor quality program to ensure vendor integrity as well as lower quality control responsibilities for our staff. This program combined the use of S.P.C. and vendor audits and significantly increased quality while lowering rejects and defects. Gained valuable experience in a manufacturing environment and increased negotiation skills. Greatly improved vendor relations. Translator United States Department of Defense Berchtesgaden, Federal Republic of Germany: June 1989 - April 1993 Responsibilities included the translation of documents from German to English and vice versa. Worked closely with American and German officials as well as with those of other western European nations. Projects centered on the re-unification treaties between the former East and West Germanys. Specific information is classified. Gained valuable experience in international relations, politics and business while advancing my use of the German language. Returned to US in early 1991 but remained active with DOD until April, 1993. Purchasing Manager Steel Incorporated Commerce City, Colorado: June 1989 - May 1990 Solely responsible for the steel inventories of three regional distribution branches with an inventory value of $2.5M and an annual budget of over $11M. Duties included contract negotiation with vendors as well as clients, the development and maintenance of competitive pricing structures and vendor relations. Responsibilities also included market research, analysis of competition, quality control and sales decisions. 2
- 3. WORK Senior Corporate Buyer and Inventory Analyst EXPERIENCE Earle M. Jorgensen Steel and Aluminum Company CONTINUED: Schaumburg, Illinois: February 1987 - June 1989 Hired as junior purchasing agent for the Chicago division. Promoted to senior corporate buyer within 18 months. Responsible for the stainless steel inventories of twenty-three districts with an annual budget of over $36M. This involved the continuous analysis of sales activity, competition and regional market and economic conditions. Duties also included market research, quality control and the maintaining of strong vendor relations. Learned the importance of client, vendor relations by working closely with sales personnel. CERTIFICATIONS: ASQ Certified Quality Auditor ISO 9001 Lead Auditor Sigma Black Belt Training Program – Gates Rubber Process Problem Solving EDUCATION: Bachelor of Science in Mathematics, Received December 1986. Southern Illinois University, Carbondale, Illinois Minor: Physics Minor: German ACTIVITIES: Digital Currency, Golf, Scuba, Snowboarding, Radio, Reading, Guitar and Drums, Audio/Video Editing, Philosophy and Juggling. REFERENCES: Available upon request. 3