ReThink - Generic Services Overview
- 1. Supporting Retailers and Pharmacies to optimise their productivity. Driving customer care and controlling cost. Services Overview www.rethinkproductivity.co.uk
- 2. ReThink’s Focus On Productivity • Productivity specialist with industry “ReThink not only provided us with a workload driven wages model but also a leading knowledge significant amount of retail knowledge and experience which benefited the project overall. ReThink • 20 years Workforce Management integrated well within the team, supported and challenged where needed experience across Europe & Asia and were always on hand to assist with any queries or questions.” Pacific Sarah Chitty, Senior HR Business Partner at Republic • 10 years Retail store and head office “I have been impressed by ReThink’s skill in being able management experience to succinctly translate the power of Work Study data • Proven Return on Investment in a way that Retailers understand and can readily link to their Workforce Management systems.” Peter Woodward, Director at PSL www.rethinkproductivity.co.uk
- 3. Customer Experience Strategy Attendance Labour Management Standards WFM Cycle Labour Process Scheduling Improvement Labour Budgeting www.rethinkproductivity.co.uk
- 4. Deliver your customer experience strategy through WFM. • Integrating customer insights into People Planning • Customer experience feedback – labour model impact Customer • Customer experience surveys Experience • Feedback into improved service Strategy ROI - Using customer insights to drive improvements in labour deployment improves customer experience Setting pre work measurement definition of requirements, post measurement interpretation and practical application of standards. • Measured activity standards developed to drive budget model Labour • Engineered labour standards Standards • Process analysis and measurement (work studies) • Observation ROI – Drive efficiency and reduce variance throughout your business www.rethinkproductivity.co.uk
- 5. Defining operating model processes to deliver the intended customer experience. • Business Process Re-engineering • Process Mapping Process • Standards Database and Benchmark Improvement ROI - Identification of inefficient processes and quantification of improvement benefits Top down/bottom up/what if? budget modelling. • Reviewing and enhancing current budgeting processes. • Operational Labour Cost Controls • Bottom up budget development linked to corporate standards Labour • Aligned with corporate goals and site-specific characteristics Budgeting • Supporting Leadership engagement in understanding and realising desired output ROI - Quantified relationship between business volumes and labour cost driving improved cost control www.rethinkproductivity.co.uk
- 6. Finding the right solutions for all size businesses – SMEs through to global businesses • Undertaking simple store/team/dispensary profiling • Full Workforce management applications - covering Labour budgeting, forecasting, scheduling, time and attendance solutions Scheduling • Vendor Selection/Trial Evaluation • Standardisation of labour deployment throughout the estate ROI - Improved placement to drive better customer experience Attendance clocking via a range of solutions suitable for your business • Vendor Selection / Trial Evaluations Attendance • Payroll systems integration Management • Accurate absence recording, management and payment ROI – Accurate, standardised and automated capture of payroll data ensuring accurate payment for hours worked and colleague behavioural change www.rethinkproductivity.co.uk