Rohit Singh updated 2016
- 1. ROHIT SINGH R-11, Sector-11 NOIDA (U.P) Pin- 201301 Res.:0120-4242117 Mobile.9891198421 E-mail.: singh.rohitib@gmail.com Career Objective A growth oriented position in a progressive organization where my skills are effectively utilized in improving the operations and development of the organization. Work experience Currently Working with CJ Korea Express India Pvt. Ltd. since June 2011 to till Date as Sr. Assistant Manager Operations. CJ Korea Express pvt. ltd, has an Korean MNC. It is leading logistics expert .CJ Korea express provide the Differentiated service of integrated logistics to Create value based supply chain management. In India CJ korea express introduce their services since 2011, such as parcel delivery solution for E- Commerce industry, transportation, warehousing & freight forwarding . Key Responsibilities: B2C Operations for Delhi/NCR & UP. 1. Responsible for timely Delivery of Client Products to their Customer and transfer Collected COD Amount form Customer to Clint With in 36 Hrs of Delivery. 2. Continuously improve the delivery process to maintain the sustained level of delivery performance & improve the delivery Ratio. 3. Prepare Analysis of the data reports to identify performance bottlenecks of parcel Delivery operations and towards improvement. 4. Responsible for Client & Vendor product Reconciliation and Claim Settlement. 5. Responsible for Client billing with accuracy and submit the same to the concern clients with in decided time line. Also support Clients in bill reconciliation. 6. Responsible for Vendor management Such as selection of right vendor, agreement finalization & timely agreement renewal, check the invoice submitted by vendors get it approve by senior authorities and submit it to finance department for payment process. 7. Support in IT up gradation for better record & user friendly systemexcess. 8. Identify problematic area and make Action Plan to improve the Service Level in identified area. 9. Solving Critical issues Create by Consumers & Client. 10. Support in expansion such as Cost planning & profit Simulation, set up of infrastructure, also monitor the operations closely till it is not get stabile. 11. Management reports- weekly Delivery performance Report, RDC (Branch) wise Profit & loss, PI Reports & Claim settlement Reports monthly Business projection report with minimum 95% accuracy. 12. Handing the operations of 16 branches entire Delhi NCR & UP total team strength 250 peoples and 3- area managers direct reporting. 8 months experience with AAJ Enterprises Pvt. LTd. As Assistant warehouse Manager-(Oct. 2010 to May 2011) AAJ Enterprises is a reputed and well known name in warehousing facility for more than a decade. While maintaining its core strength in publishing industry to which it has been supplying business overthe years, it has gained adequate experience and efficiency in handling the warehousing and distribution needs of different nature of businesses Key Responsibilities: 1. Responsible for stock movement inward & outward 2. Maintaining and managing inventory of warehouse 10000 SKUs & more than 11 Lac inventory. 3. Responsible for security, scheduling and safety of warehouse. 4. Timely execution of Customer orders. 5. Handling customer queries and providing salutation to them. 6. Providing MIS Report on daily basics and Monthly performance Report ones in the month to customers. 7. Handle team of more than 50 peoples 8. Customer handle, Hachette India Pvt ltd, Thomson Returns, Springer India Pvt Ltd, Read Elsevier , Britannica Encyclopaedia and educom. 9. Responsible for planning and delivery of Local orders and fallow up from the cargo Service provider for out station orders.
- 2. 10. Oversee that the systems and set procedures are followed. Gauge their efficiency and accordingly devise new methods and procedure for cost saving and efficiency enhancement. He will be answerable for any loopholes in the system. 11. Make a written record of system and procedures (including client commitments towards us and update it regularly). 12. Managing supervisors through timely reports etc. Ultimate man power management is his. 11 Months experience with AFL (Air fright logistics) India Pvt.ltd. as a Key Accounts Executive. (Dec. 2009 to Oct. 2010). Company Profile AFL Logistics is in the business of providing Third Party Logistics (3PL) services and distribution solutions and is one of India’s leading integrated logistics companies which through its various divisions cater the needs in the fields of Warehousing / Distribution / Express Service / Freight Forwarding of most of the top companies in India. Key Responsibilities: Handling Canon Account under the premises of Canon . Canon is one of the biggest customers of AFL. 1. Providing Single Point Solution to the customer for all Crucial Issues. 2. Taking care of All Warehouse related issues and coordinating with them to ensure smooth flow of Material Receipt & Dispatching. Ensuring all related MIS on regular basis like Monthly Stock Report, Stock Variance Report, Daily Activity Report. 3. Taking care of all Serviceable Deliveries, Warehouse TAT, MIS Report Accuracy. 4. Analysis of Monthly Service Levels Reports and share with Customer. 5. Investigating & Fact Findings of Loss/Damages/Shortages and any other discrepancies cases. Ensuring timely settlement of such cases suitably. 6. Ensuring enhanced revenue from my customer by increasing the share in comparison of other competitors. 7. Manage pick-ups and delivery of shipments 8. Follow-up for pick-ups and deliveries as per the planned schedule 9. To maintain the pulse of the customers by proper handling of the customer queries 10. To maintain the customer queries database and co-ordinate with the superior 11. Proactively inform customers about their shipment status,delays / problems (if any) so as to delight them 12. Resolve the Escalated case of customer to satisfy their expectations. 13. Managing inventory of 12 Canon warehouses 14. Responsible for business development. 15. Customer retention. 16. Make coordination with the branch. 17. Preparing reports like tonnage report, in transit report, on daily basis monthly comparison report on monthly basis. 18. Collect warehouse stock of concern party on monthly basis. 21 months experience in OM Logistics ltd. As a Key Responsible Manager (KRM) - (1st March 2008 to Nov. 2009) Responsibilities: 1. Responsible for business development. 2. Customer retention. 3. Customer satisfaction. 4. Make coordination with the branch. 5. Preparing reports like tonnage report, in transit report, on daily basis monthly comparison report on monthly basis. 6. Handling outstanding. 7. Collect warehouse stock of concern party on monthly basis. 8. Take part in the marketing of crossroad logistics (p) ltd. That’s dedicatedly work for telecom industry. 9. Handling three major clients of OM telecom (P) ltd. 10. Handling payment. Professional Qualification M.I.B (MASTER OF INTERNATIONAL BUSINESS/MBA in IB) From JAMIA MILLIA ISLAMIA (Central university) New Delhi.
- 3. Industrial Training/Summer Internship Two months Summer Training at Project & Development India Limited, Noida (U.P) in Business Development & Marketing Research Departments. Project Undertaken:-“World energy scenario and international opportunities for PDIL. Academic Qualification QUALIFICATION YEAR BOARD/UNIV INSTITUTION PER. (% ) MBA-IB 2008 Jamia millia islamia Jamia Millia Islamia 67 B.COM 2006 Bikaner Univ. B.J.S.R. Jain college 66 12th 2003 CBSE KV 60 10th 2001 CBSE KV 46 Personal Information Father’s name Mr. Brij Raj Singh Marital Status Married Date of Birth 15 April 1984 Language known Proficient in English and Hindi Languages. Date: Place: (ROHIT SINGH)