Sales process. II
Download as PPTX, PDF0 likes189 views
The sales process involves several key steps: prospecting to identify potential customers, preparing by researching customers and collecting relevant data, approaching customers through various methods like phone calls or emails, presenting the product and how it meets customer needs and objectives, addressing any objections from customers, closing the sale by securing the purchase, and following up after the sale to ensure customer satisfaction and obtain referrals. It is an important systematic process that begins before initially contacting customers and continues after the sale is made.
Sales process. II
- 1. Another important element about sales is the Sales Process
- 3. Motivation Greeting Presentation Generate interest, and ask for the client’s time
- 5. Closing the sale Confirming the sale
- 6. Sales process Prospecting Preparation Approach Presentation Addressing objectives Closing Follow up It is a step by step process which begins long before the contact of the customer and the salesman. Source: https://www.marketingtutor.net/what-is- sales-process/
- 7. Set of steps aimed to identify and evaluate customers (prospects), sales presentation, and successful conclusion of sales activities. Source: http://www.businessdictionary.com/definition/sales-process.html Sales process definition
- 8. Prospecting This is the first step in the sale process where you find your initial customer, and then you check whether or not his need and demand for your product or service. While doing so, you also check whether he qualifies to pay for the product or not.
- 9. Preparation You make the first contact with your customers at this stage, by reaching the market and collecting all the relevant data related to the sale of the product or service.
- 10. Approach You get closer to your customer at this stage, this is the only chance you have got to connect with your customer. The contact could be personal, face to face, emails, or telephone calls. There are usually three ways to approach your customers using questions, free samples, or gifts.
- 11. Presentation You present the product to your target customers and how they could meet their needs and requirements.
- 12. Addressing objectives You have successfully pitched your product to your potential customers; knowing your customer’s views and objection is the most important part of the sales process. Those objections could be about anything, brand name, price, product improvement, etc.
- 13. Types of objections price brand productIt’s too expensive I don’t like this company It has very bad quality
- 14. Closing Successfully closing the deal is an art which requires practice. The best practice is to start with the proposal of the product, present its different features before disclosing the price. Sales tips: offer them some discounts, provide them available choices, so that they could make the decision what you want.
- 15. Flollow up Salespeople often think that their job is done after the sale. That’s where they’re wrong. Getting reviews of the customers and how was their experience It is also equally important. If they are happy with the product, then they’d refer your product to their friends as well.