SAP CRM course content
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This document describes an online SAP CRM training course that is 35-40 hours long. It provides an overview of the course content, which includes instruction on SAP CRM fundamentals, configuration, sales, marketing, services, and middleware. The training is led by a certified SAP trainer using online meeting software and includes access to an SAP system for hands-on practice. Support is provided throughout the course.
SAP CRM course content
- 1. SAP CRM – Customer Relationship Management SAP CRM Version 7.0 Duration: 35-40hrs Online Training - Course Content ============================================================ Course Prerequisites, Required Knowledge • Fundamental knowledge on IT • Fundamental Knowledge on required Functional Area. Duration of the Course: - 40 -45 hrs Note: Depends up on the Participant Training Session will be conducted on Week days & Weekend. Training Highlights: Real Time Instructor Led Live Online SAP Training using Strong WebEx, GoToMeeting Software. SAP LIVE Server Access SAP Certified Trainer SAP Study Materials SAP Training with Live Examples SAP Training Material Support PPT s & Pdf Docs SAP Practical after every major topic SAP Tests and SAP FAQ s from interviews point of view with Project Work 24/7 e-mail support Feedback from SAP training coordinators throughout the course Resume Preparation Mock Interview with our Consultant http://www.facultiesonline.com Leading Online SAP Training Facilitator Email: training@facultiesonline.com
- 2. Solution Overview (Introduction): Overview of SAP ERP and SAP CRM Introduction to SAP CRM Overview of CRM 2007 Architecture Channel of CRM CRM Application Role in my SAP CRM SAP CRM Web User Interface (WEB UI) Architecture of WEB UI UI Concept & UI Component Concept Navigation Bar & Business Roles UI Configuration Personalization Additional Features in Web UI ( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0) CRM Business Partner (BP) Creation of BP on Category Basic setting on Field grouping & No ranges BP Relationships BP Roles Mapping BP Classification & Account Group from R3 CRM Organizational Management Fundamentals of SAP CRM Org Structure Organizational Data determination Mapping Org Model & Enterprise Structure from R3 CRM Territory Management Hierarchy Levels, Hierarchy ID Assign employee to Hierarchy Product Master CRM Product Types Creation of Hierarchies & Categories Creation of Attributes & Set Types Mapping Product Master & Material Master from R3 CRM http://www.facultiesonline.com Leading Online SAP Training Facilitator Email: training@facultiesonline.com
- 3. Transaction Processing Transaction Processing for Enquiry, Quotation & Order Customization of Transaction Types Assignment of Item Category Determination Mapping Transaction Types & Sales doc Processing from R3 CRM Activity Management Business Activity / Task Activity Monitor Partner Processing Partner determination Procedure Action Profile Pricing Fundamental (SAP CRM) Configuration setting for Pricing Procedure Pricing fundamentals (ECC 6.0) Condition technique and pricing procedure determination (ECC 6.0) CRM Billing CRM Billing Fundamental (ECC 6.0) CR300 --- CRM SALES The Sales cycle Opportunity Management Copying control Process in Quotation and Order Management Quotation Management Order Management Special Functions in Quotation and Order Management Visit Planning Contract Management Status Management Transactions processing Partner processing Mapping Sales Transaction between SAP ERP SAP CRM http://www.facultiesonline.com Leading Online SAP Training Facilitator Email: training@facultiesonline.com
- 4. CR600 --- CRM MARKETING Overview on SAP CRM Sales Marketing planning & Campaign management Marketing Calendar Marketing Analytics Segmentation of business partners Segment builder tool Personalized mail forms External list management Product Proposal Lead Management CR700 --- CRM SERVICES Overview of CRM Service Installed Base Management and Individual Objects Service Agreements and Service Contracts Service Plans Service Order Management Product Service Letters Complaints and Returns Management Warranty Claim Services Case Management Mapping Transaction from R3 CRM CR500 --- CRM MIDDLEWARE CRM Middleware Overview Concepts of Middleware Administration Console Adapter Objects Initial Load, Delta Load BDocs and types of BDocs BDoc Modeler Data exchange between R/3 backend Monitoring and Error handling WORKSHOP (Project Orientation Training) Overview of Solution Manager ASAP Methodology Project Orientation – Business Blue Print Resume Preparation http://www.facultiesonline.com Leading Online SAP Training Facilitator Email: training@facultiesonline.com