SAP CRM 7.0 Training
- 1. SAP CRM 7.0 At Bolkris Solutions, our expert SAP consultants provide the best SAP CRM 7.0 training. • Course Duration: 40 Hrs • Course Format: Weekends/Weekdays • Mode of Training: - Online/Virtual - Onsite • Training Methodology: Hands on approach E-mail us at: training@bolkris.com
- 2. Course Highlights SAP CRM 7.0 : • SAP CRM 7.0 online access • Hands on training • Reference course related videos • Training through slideshows /notes and exercises • Case Study - Real time business scenario and a typical SAP CRM implementation case study • SAP CRM Quiz • SAP CRM Certification material • Sample of interview Questions for SAP CRM • Training Quality Feedback form • How to use important SAP resources - SAP Service Marketplace, SDN etc E-mail us at: training@bolkris.com
- 3. Course Details • CRM Customizing fundamentals : Account Management, Organizational Management / determination, Product master, CRM business transactions, Overview of generic functions in business transactions, Activity management, Partner determination, Actions, Overview of pricing in CRM, SAP CRM Item Category Customization. • CRM Marketing : Overview of marketing management in SAP CRM, Marketing Plans and campaign management, Preparation and Execution of campaigns, Segmentation of business partners, Marketing attributes creation, Creating target groups, E-mails form, Marketing Product Proposals, Management and Surveys, Campaign automation, External List Management,. • CRM Sales : Opportunity management, Copying control, Quotation management, Order management, Pricing in SAP CRM Sales, Contract management, Rebate processing, Activity management in SAP CRM Sales. • CRM Interaction center web client : IC Agent functions, IC Marketing and Sales, IC Service, IC Web Client Functions and Profiles, Communication Architecture, Agent Inbox, Rule Modeler, Category Modeler, IC Manager functions. • CRM Middleware overview : Introduction to the CRM architecture and CRM Middleware, Connecting an SAP back-end system to an SAP CRM system, CRM Middleware/Administration Console, mBDoc, Initial, delta, request load, Connecting an external system using XIF & BW adaptor, Architecture & technical configuration (mobile). • CRM Service : Maintenance of technical objects, Installed base management, How to create set types and attributes, Individual objects, Service contract processing, Service agreements. E-mail us at: training@bolkris.com
- 4. Course Details (Contd.) • CRM Web user interface : SAP CRM User Interface Overview, UI Concept, Customizing of Business Roles, Navigation Bar Customizing and Transaction Launcher, Architecture, UI Configuration, Application Enhancement Tool and Easy Enhancement Workbench, Component Enhancement Concept, Skin Configuration. • CRM E-commerce (Web Channel) : (E-Marketing) : Catalog Management, Content Management, Personalization, Email & Web Campaigns (E-sales) : Quotation & Order Management, Shopping Basket Management, Pricing & Contracts, Selling via Partners (E-service) : Service Order Management, Installed Base, Complaints & Returns, Billing & Payment, Account Self Service • SAP CRM Mobile : SAP Field Applications (with focus on Mobile Service), Order management, Field support & Difference between ERP CRM and Mobile CRM. • Integration concepts : SAP CRM integration with SAP SD, BW, EP, NW and other SAP systems. • Overview of Important SAP CRM Table names. E-mail us at: training@bolkris.com
- 5. To enroll for this course, contact us at: training@bolkris.com www.bolkris.com, find us on Linkedin