SAP LoB Story
1 like3,450 views
The document discusses the changing nature of business and the importance of adapting to mobile and social media trends to enhance customer service. It highlights how SAP supports companies in utilizing data-driven analytics and mobile access to improve engagement and operational efficiency. Additionally, it emphasizes the significance of swiftly addressing customer issues and the value of SAP's specialized solutions across various industries.
SAP LoB Story
- 1. Capitalize on Moments of Truth For Your Business Heather Deason Line of Business Marketing October 25, 2011
- 2. The Nature of Business Is Changing Mobility is Pace of Data Customers are Ubiquitous is Increasing Empowered There will be 1.8 It now takes 2 days There are 1.2 billion billion smartphones to create as much people on social by 2013, more than data as we did from networks, 20% of the number of PCs the dawn of man the world’s through 2003 population © 2011 SAP AG. All rights reserved. 2
- 3. Customer Service is Changing In today’s environment you must: • Provide mobile and web access • Recognize valuable customers • Monitor and respond to social media • Resolve customer issues rapidly Moments of Truth: © 2011 SAP AG. All rights reserved. 3
- 4. Moments of Truth Are Critical In Every Business How does SAP help companies capitalize on moments of truth? © 2011 SAP AG. All rights reserved. 4
- 5. Mobility Changes the Game Increasing Consumer Engagement Analytics, Mobile, Supply Chain, CRM 22% Revenue Growth Over €3 Million New Sales in 2 Months
- 6. Data to Meet Market Demand The Right Toys, to the Right Retailers, Right Now Analytics, Mobile, Supply Chain, Inventory Revenue Growth of 35% Since 2005
- 7. Cloud Computing Empowers Savings Rapid Results in Supplier Management Analytics, Sourcing, Contract Management 15% Reduction in cost of goods and services 35,000 Contracts under management
- 8. Why SAP? Specialization Choice Value Solutions for all Many deployment Immediate, roles across 24 and use options measurable value industries across a diverse and ROI delivered ecosystem on a global basis © 2011 SAP AG. All rights reserved. 8
- 9. Specialized Roles Work Better – Together Build Optimize Manage Serve Products Supply People Customers Innovate quickly, Manage Recruit, equip and Delight customers efficiently and globalization and manage a global and resolve issues sustainably minimize risk workforce across channels
- 10. Choice of Deployment and Use Options • Rapid Deployment Solutions • Cloud options • Mobile access • Robust partner network
- 11. Value Delivered Immediately and Globally • Value Engineering • Solutions for 24 industries • Global support • Integrated solutions • Usability
- 12. “Poverty and adversity can hit people suddenly and with full force - not just in developing nations, but anywhere. We have to match the available resources to the needs of those who are suffering as quickly, precisely and efficiently as we can. The only way we can do this is by having the right information available at the right time - and that is what SAP gives us.” Thomas Tighe President and CEO Direct Relief International
- 13. Thank You!