Sapient - Communicate Powerfully (Without Being A You-Know-What)
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This document discusses establishing your personal brand and communicating powerfully. It emphasizes the importance of branding yourself so others do not define you. It provides tips for knowing your audience, looking the part appropriately, using powerful communication techniques like avoiding filler words and speaking assertively. It also discusses setting boundaries on your time and commitments to achieve a healthy work-life balance.
Sapient - Communicate Powerfully (Without Being A You-Know-What)
- 1. (Without Being A You-Know-What) with Michelle Villalobos (vee - ya - low - bos) Communicate Powerfully 1
- 2. 1. Establish Your Brand 3
- 3. Are you known for where you’re GOING or for where you’ve BEEN? 4
- 4. Copyright MichelleVillalobos, Mivista Consulting, Inc. 2009.All Rights Reserved. To Reprint, Distribute or Repurpose, visit www.MivistaConsulting.com and click “Contact Us”. 5
- 5. “No matter what she accomplishes or how she reinvents herself to the public, she'll always be the first lady of scandal.” By Piper Weiss, Shine Staff | Love + Sex – Wed, Aug 17, 2011 10:34 PM EDT 6
- 6. The Lewinsky Effect: If you don’t brand yourself, then others will do it for you. Copyright MichelleVillalobos, Mivista Consulting, Inc. 2009.All Rights Reserved. To Reprint, Distribute or Repurpose, visit www.MivistaConsulting.com and click “Contact Us”. 7
- 7. “It’s not WHAT you know. It’s not even WHO you know. It’s who knows YOU... and what they say about you when you’re not around.” 8
- 8. Copyright 2007- 2009 Mivista, Inc. www.MivistaInc.com (888) 531-3830 • talk show host? • home & entertaining expert? • dog trainer? • child-care expert? • martyr? • satanic rocker? • dirty politician? 9
- 9. this is what people SEE HOW YOU LIVE What you say & do WHAT YOU WANT Future Goals & Objectives WHAT YOU BELIEVE IN Principles & Values WHY ARE YOU HERE? Purpose WHO ARE YOU? Innate Passions, Talents & Interests this is what determines your brand 2 10
- 10. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com “Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me Inc. To be in business today, our most important job is to be head marketer for the brand called You.” – Tom Peters, “The Brand Called YOU” 1997 11
- 11. What do YOU want to be TOP OF MIND for? Can you articulate it? 13
- 12. What are 5 things you could do right away to become “top-of-mind” for that? 14
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- 16. Shift Context I want What do THEY want? 18
- 18. rubies sapphires DIRECTORS PROMOTERS emeralds ANALYZERS pearls NURTURERS FASTpaceRELAXEDpace TASK-oriented PEOPLE-oriented 20
- 19. 10 minutes to learn... A lifetime to master 21
- 20. Want a deeper analysis? Look at: Myers-Briggs (MBTI) DISC Assessment Kiersey Temperament Sorter 22
- 21. Copyright MichelleVillalobos, Mivista Consulting, Inc. 2009.All Rights Reserved. To Reprint, Distribute or Repurpose, visit www.MivistaConsulting.com and click “Contact Us”. 3. Look the part 23
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- 23. Standing out – appropriately – from the crowd helps you stay top of mind. Look UP at the top people in your field and get inspired by them. Then add your own twist. 25
- 24. Copyright 2007- 2009 Mivista, Inc. www.MivistaInc.com (888) 531-3830 26
- 25. Copyright 2007- 2009 Mivista, Inc. www.MivistaInc.com (888) 531-3830 27
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- 37. The way you say things is, like, important? 39
- 38. Do you ask for permission to speak up? Can I ask a question? I just want to add one thing Would you mind if I said something? I have an idea I’d like to share, if you don’t mind May I add something? 40
- 39. “I” blame you for issues that aren’t yours childish takes focus off the facts not effective leadership (it’s not about you) often leads to “psychobabble” * How To Say It For Women Phyllis Mindell, Ed.D. 41
- 40. “I don’t have enough time to complete that job” * How To Say It For Women Phyllis Mindell, Ed.D. “I like the way you closed that deal” “I noticed that the office wasn’t cleaned up” “You forgot to send me that email” “I feel good about this project” “For the job to be done right, it requires more time” “Well done on that deal” “The office wasn’t cleaned up last night” “I didn’t receive your email” “This project will be great for business” 42
- 41. “Infractions:” Passive, Rambling, Verbal Filler, Qualifiers, Hedges “I may be wrong but what if we try a new approach? I was thinking, you know, maybe we could, um, find a partner or something, you know to help us grow our mailing list. Maybe I could call a few people that I know. I don’t know, what do you think?” kie josiuel lk asj kdi ko oudu lki, reit kci,wii, oieru iyd klkea loi leoop ncke adlfjad ieu loo keuu eioci klle leyuc ckelk lke as eec eae ree clkj elkj sld fkjds adlk fja.... 43
- 42. instead try “um” passive voice “feel” “I” fillers pausing active voice stating the facts 3rd person pauses 44
- 44. Qualifiers & Hedges only just you know really in my opinion sort of kind of apparently I’m not an expert, but I may not be qualified, but but maybe I guess 46
- 45. “psychobabble” rambling & nervous chatter “blah, blah, blah...” “Be in the moment... “present...” “The Secret...” “The Law of Attraction” and... and... and... “I’m suuuuch an Aquarius (giggle)” “I feeeeel...” 47
- 46. “To Be” = Weak I am (was, will be...) You are (were, will be) We are (were, will be) They are (were, will be) I am the leader of a team You are responsible for sales We are the managers of... They were helping the kids... I lead We manage They helped ________________ _______________ ______________ You oversee sales _______________ 48
- 48. “feel” 50
- 49. “One way to grow a list is to partner with others and offer a benefit in return. I know a few I can call. Thoughts?” Direct, to the point, assertive (without being aggressive), inviting 51
- 50. Hold your ground (politely) *Phyllis Mindel, PhD How To Say It For Women Excuse me Please allow me to finish... I’m not finished I’m not quite finished... Please hold any comments until I’m done Please hold your questions until the end Just a moment... Interruptions break my train of thought, please allow me to finish... 52
- 51. Be LOUD 53
- 52. Have you ever noticed? How some people talk like they’re asking a question? Most don’t even realize they do it? In flec tion RECORD YOURSELF. 54
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- 55. “Thanks for doing such a great job. Really, thanks. “It’s not like you do anything anyways “Whatever you say.” “Everything is great. Just perfect.” 57
- 56. 5. Live The “Jessica Phenomenon” 58
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- 60. Are you focused on a negative outcome? 62
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- 65. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Parkinson’s Law * “Work expands so as to fill the time available for its completion.” Perhaps you recognize this phenomenon (or its corollaries)? A note before proceeding... 67
- 66. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Data expands to fill the space available for storage. 68
- 67. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 69
- 68. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 70
- 69. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Studies show that if you LIMIT the time available for a task, you REDUCE the amount of time that task takes AND improve results! 71
- 70. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Proof: “The Vacation Phenomenon” 72
- 71. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com “Treat every day like it's the day before vacation, and you will get more work done!” - Zig Ziglar 73
- 72. In other words, if you FIRST determine what your “hard limits” are in terms of TIME, you will be more focused and produce BETTER results in the (shorter) time you allot for work. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 74
- 73. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com LIFESTYLE Income Stability CharityPeace of mind Free time Fun Supp ort Hobbi es 75
- 74. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 76
- 75. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 77
- 76. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com “Art Time” 78
- 77. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 79
- 78. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Establish Priorities What are your top 3 priorities in life? Write them down. 80
- 79. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Create Parameters Write down ONE commitment you can put into your CALENDAR for each of those 3 priorities. 81
- 80. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Examples •Family Time ------------> No working on weekends - Dinner with family every Tu/Wed •Hobbies -----------------> Set aside 8 hours/week to paint Ride horses 2 mornings/week •Peace of Mind --------> Meditate every day - 30 min •Romance ---------------> “Date Night” •Health --------------------> Eat breakfast & lunch every day; yoga Mon/Wed 5:30 •Organize ----------------> Monday =“errands&admin” day 82
- 81. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 83
- 82. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 84
- 83. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com Homework: Schedule! Put them into your calendar and HONOR THEM!! You may have to “enroll” a few people first... 85
- 84. All Content Copyright MichelleVillalobos, Mivista Consulting, Inc., 2009.All Rights Reserved.To reprint or repurpose for commercial use, please contact Michelle at http:// www.mivistaconsulting.com 86
- 85. hey, got a minute? 87
- 86. 7. Say 88
- 87. (k)notty words can not could not should not do not would not rephrase with what you DO want or WILL do 89
- 88. Stuff 90
- 89. Practice!! 91
- 90. 8. Understand Non-Verbal Cues 92
- 91. Eye contact 93
- 92. 1 Eye contact is the most basic form of human interaction... even newborns do it 94
- 93. Handshakes establish equality between two people. 95
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- 103. Eye contact Body position Palms Facial expression = Her: I’m angry, I don’t want to hear what you say or even look at you Him: I have nothing to hide, you can trust me, please listen 105
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- 105. Eye contact Hands touching Head position Body position = Man 1: I’m angry, I’m on the offensive, I have proof, look at me! Man 2: I’m sooooo over this, I can’t stand it. Please go away and leave me in peace. 107
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- 107. Eye contact Body position Hands/arms Touching face Usage of space = We are mentally checked out and don’t care that she knows it - she doesn’t even deserve the most basic respect. 109
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- 109. 1 Does your body language say “I’m too busy for you”? That’s one surefire way to turn people off... 111
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- 113. “Unwritten Rules: What You Don’t Know Can Hurt Your Career” © 2008 by CATALYST 115
- 114. Volunteer For High Profile Projects, Assignments & Teams 116
- 115. How do you respond to compliments? 117
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- 120. People LOVE talking about other people. Are you MANAGING what they’re saying about YOU? 122
- 121. Relationship Killers • lack of contact • one-sidedness • self-interest • neglect 123
- 122. Relationship Growers • availability • contact • trust • listening • honesty • mutual benefit 124
- 124. Recap •1 instance where you SHOULD have communicated more powerfully? What could you have done differently? •1 instance where your communication ESCALATED a situation, made it WORSE? •Situations? •Triggers? 126
- 125. Committments. 127
- 126. Copyright MichelleVillalobos, Mivista Consulting, Inc. 2009.All Rights Reserved. To Reprint, Distribute or Repurpose, visit www.MivistaConsulting.com and click “Contact Us”. www.MichelleVillalobos.com Or just Google me! 128