Soft Skills: A to Z
64 likes9,656 views
This document provides an overview of a presentation on soft skills. It discusses the history of soft skills, definitions of soft skills, current understandings of soft skills, and the importance of soft skills. It also lists the top 10 recognized soft skills according to a 2012 study and provides an A-Z listing of soft skills. The document outlines the presentation agenda which includes self-evaluation tests, exercises, short stories, and videos. It then delves into more detail on specific soft skills such as communication, etiquette, ethics, friendship, group work, and humor.
Soft Skills: A to Z
- 1. Abu Zafor Md. Shaleah Sr. Executive – HRD Concord Group of Companies December, 2016
- 2. Let’s know each other! 2
- 3. To be discussed • Soft Skills – History – Definitions – Current Blend – Importance • Top 10 recognized Soft Skills • A to Z of Soft Skills • Bonus – 10 ways to kill you Creativity! • References This session also includes: • Self evaluation tests • Exercises • Short stories • Video 3
- 4. Soft skills: History 1918 : A Study of Engineering Education by Mann. C. R,. 1959 : U.S. Army invested resources in technology-based development of training procedures. 1968 : U.S. Army officially introduced "Systems Engineering of Training“. 1972 : U.S. Army formulated tentative definition of “Soft skills” 1972 : US Army identified and began formal usage of the term "soft skills" in their training manual. 2012 : A study by Robles M.M,. To found top 10 soft skills for today’s workplace. 4
- 5. Soft Skills A Simple term for a Complex set of personal qualities. Qualities that makes an individual Positive and contributing member of any organization where Attitude is the core, on which all soft skills are developed. “Soft skill is a set of skills that influence how we interact with each other. It includes such abilities as effective communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness and problem solving, leadership, team building, and listening skills.” “Soft skills are personal management skills such as attitudes and behavior that drives one’s potential for growth and team work skills.” “Soft skills are important job-related skills that involve little or no interaction with machines and whose application on the job is quite generalized.” 5
- 6. Soft skills: Current Blend 6
- 8. Soft skills: Importance • To find suitable job, its maintenance and promotion. • To have good impression and impact to gain professional development. • To deal interpersonal relations. • To take appropriate decisions. • To communicate effectively. • To increase personal accountability. • To increase adaptability and flexibility. Hard Skills allows to place your foot into the Door (opportunity) where Soft skills allows you to be Comfortable in the Room (job). 8
- 9. Top 10 Soft skills Soft Skills categorized from executive listing (Robles, 2012): 1. Communication : oral, speaking capability, written, presenting, listening. 2. Courtesy : manners, etiquette, business etiquette, gracious, says please and thank you, respectful. 3. Flexibility : adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable. 4. Integrity : honest, ethical, high morals, has personal values, does what’s right. 5. Interpersonal Skills : nice, personable, sense of humor, friendly, nurturing, empathetic, has self-control, patient, sociability, warmth, social skills. 9
- 10. Top 10 Soft skills Soft Skills categorized from executive listing (Robles, 2012): 6. Positive Attitude : optimistic, enthusiastic, encouraging, happy, confident. 7. Professionalism : businesslike, well-dressed, appearance, poised. 8. Responsibility : accountable, reliable, gets the job done, resourceful, self-disciplined wants to do well, conscientious, common sense. 9. Teamwork : cooperative gets along with others, agreeable, supportive, helpful, and collaborative. 10. Work Ethic : hard working, willing to work, loyal, initiative, self-motivated, on time, good attendance. 10
- 11. Soft Skills for Employees
- 12. A- Attitude B- Behavior C- Communication C- Coach D- Determination E- Etiquettes E- Ethics F- Friendship G- Group work H- Humor I- Interpersonal Skills I - Integrity J- Just do it K- Knowledge L- Leadership M- Motivation N- Negotiation O- Optimism P- Professionalism P- Problem solving P- Presentation P- Personal Hygiene Q- Question R- Responsibility S- Social grace T- Time management U- Understanding V- Voice ideas W- Winning spirit X- X factor Y- Young at heart Z- Zeal Soft Skills: The A to Z D- Dress Code B- Body Language 12
- 13. Attitude (Video) • Carry realistic self image. • Keep a winning Attitude. • Think positive. • Talk positive. • Accept and learn from criticism. • Always respect others’ culture. • Be practical. • Keep a check on your attitude. 13
- 14. SL Individual's Pattern Mostly Sometimes Never 1 I give myself credit. 2 I look for the positive side in situations. 3 I know my strengths. 4 I identify my weak areas and see them as challenges to work on. 5 I learn from my mistakes. 6 I know what I want from life. 7 I can put my wishes into words. 8 I can set limits or boundaries so that others respect them. 9 I speak up when I disagree with someone, or when I believe something is wrong. 10 I listen to, and try to understand, other people's points of view. 11 I deal with anger constructively. 12 I control my temper. 13 If I criticize myself, I can stop. 14 I usually see myself as the person I want to be. 15 I say no to drugs or alcohol, even when I am feeling stressed out. 16 I can resolve conflicts both within myself and with others. 17 I compare my behavior today with what I did in the past, instead of with other people's behavior. Test your “Attitude” 14
- 15. Behavior • Be nice to people around you. • Be courteous / polite. • Dress to the occasion. • Always greet people with smile. • Never be arrogant. • Leave the place if you can’t fit in. • Don’t argue for the sake of it. • Do not over indulge (treat). 15
- 16. Body Language
- 17. Body Language It means: 1. How you stand 2. How you sound 3. How you look 4. How you move 5. How you appear Importance: • To keep people’s attention. • To create a good atmosphere. • To create more impact. What often happens in any relationship is that language itself becomes a mask and a means of clouding and confusing the relationship. If the spoken language is stripped away and only communication left is body language, the truth will find some way of poling through. Spoken language itself is a great obscurer. Body Language, Julius Fast, MJF Books, 1970. 17
- 18. Body Language How you Stand: • Stand straight – Stand on both legs – Don’t lean against anything • Stand where everyone can see you – Face the audience directly • Don’t obstruct the foils – Stand by screening (while presenting something on screen) How you Sound: Think about PICTURE: 18 Pitch Inflection Courtesy Tone Understanding Rate Enunciation P I C T U R E
- 19. Body Language: How you Look: • LOOK ENERGETIC – Why? Energy holds people’s attention. Lack of energy puts people to sleep – How? Stand straight. Put energy into your eyes, voice, movements • LOOK RELAXED – Why? If you relax people will have more confidence in you. If not, people cannot focus on content – How? Smile, Make it informal, Use humor, Slow down, Breathe slowly, Let your arms hang loose, Don’t make nervous movements How you Move: • Avoid nervous movements – Don’t walk up and down – Keep your hands down except for gesture – Don’t fidget, scratch, jiggle legs, etc. • Use gesture for emphasis – Practice appropriate gesture – Don’t overdo it – Avoid arm waving 19
- 20. Body Language: How you Appear 20
- 21. 21
- 22. 22
- 23. “Dead Fish” Handshake 23 Your body language, your eyes, your energy will come through to your audience before you even start speaking.
- 24. Straight-Arm Extension Handshake 24 What you do speaks so loud that I cannot hear what you say. - Ralph Waldo Emerson
- 25. Hand to Chin and Cheek Indifference/Boredom Gesture 25 The most important thing in communication is hearing what isn't said. - Peter F. Drucker
- 26. Gesture of Interest The body never lies. - Martha Graham 26
- 27. Folded Arms The more elaborate our means of communication, the less we communicate. - Joseph Priestley 27
- 28. Crossing at the Knee 28 The time to stop talking is when the other person nods his head affirmatively, but says nothing. - Henry S. Haskins
- 29. Ankle to Ankle Leg Cross 29 When the eyes say one thing, and the tongue another, a practiced man relies on the language of the first. – Ralph Waldo Emerson
- 30. Foot Tapping or Wagging 30 Effective communication is 20% what you know and 80% how you feel about what you know. - Jim Rohn
- 31. Hair Stroking and Head Tossing 31 The single biggest problem in communication is the illusion that it has taken place. - George Bernard Shaw
- 32. DON’TS Faking a Smile. Interruption. Slouching Your Shoulders. Holding Objects in Front of Body. Stroking Chin While Looking at Someone. Checking the Time or Inspecting Your Fingernails. Looking Down While in the Presence of Others. 32
- 33. DON’TS Not Directly Facing the Person You’re Speaking To. Scratching at the Backside of Your Head and Neck. Slouching at Your Desk or in a Meeting. Standing too close. 33
- 34. DON’TS Being Emotionally Over-Expressive. Displaying a Sluggish Posture. Exaggerated Gestures. Nodding Too Much. Smiling Excessively. Staring. 34
- 35. DO’s Smile. Walk confidently. Watch your Stance. Keep your hands out of your pocket. Deliver a firm handshake (when appropriate). 35 Sit up Straight. Keep eye contact. Be mindful of your head position.
- 36. 36
- 37. Communication-i Communications defines: • Exchange of information • Two way process • From sender of information to receiver of information • Information should be exchanged in its entirety • It’s often distorted Communication is a series of experience: • Hearing • Touching • Smelling • Testing • Seeing 37
- 38. Communication: Sender to Receiver Model 38
- 39. Communication-ii Types of communication: 1. Positive communication 2. Negative communication Positive communication: • Tells the recipient what can be done. • Suggest alternatives and choices available to the recipient. • Sounds helpful and encouraging rather than bureaucratic. • Stresses positive actions and positive consequences that can be anticipated. Negative communication: • Tells the recipient what cannot be done. • Has a subtle tone of blame. • Includes words like can’t, won’t, unable to that tells the recipient what the sending agency cannot do. • Does not stress positive actions that would be appropriate or positive consequences. 39
- 40. 45% 30% 16% 9% Listening Speaking Reading Writing Communication-ii Communication: Basic skills 1. Verbal communication 2. Non-verbal communication Communication: Barriers Communication Process: • Language • Body language • Selective hearing/non-verbal cues • Power struggles • Self-made assumption • Distrusted source • Perpetual bias • Cultural differences 40
- 41. Communication-ii TACTFUL Conversation T : Think before you speak. A : Apologize quickly when you blunder. C : Converse, do not compete. T : Time your comments. F : Focus on behavior – not on personality. U : Uncover hidden feelings. L : Listen for feedback. 41
- 42. Communication-ii DO’s and DON’TS DO : Be direct, courteous, calm DON’T : Be rude, pushy DO : Spare others about your unsolicited advice DON’T : Patronizing, superior, sarcastic DO : Understand that what works for you may not work to others DON’T : Make personal attacks or insinuation or suggestion DO : Tell major point first then detail (if necessary) DON’T : Expect others to follow your advice or to be agreed with you DO : Listen for hidden feelings DON’T : Suggest changes that a person cannot make easily 42
- 43. Coach • Always try to share your learning. • Don’t discourage others. • Encourage fresher to experiment. • Encourage discussion. • Promote creativity. • Look at scope for learning. • Appreciate even smallest achievement. • Overcome insecurities. 43
- 44. Determination • Always be determined to achieve higher goals. • Do not get distracted • Keep yourself motivated • Express confidence • Do not easily give up • Possibilities are endless • One failure is not ‘the end’ • Take support of others 44
- 45. A Positive Impression • Meeting & Greeting. – Offer to assist people when they appears to be lost. If possible, offer to escort them to their destinations. • Maintaining dress code and wearing identification card at all times is must. • Professional looking outfit. 45 Dress Code
- 46. Dress Code for Gentlemen 46
- 47. Dress Code for Ladies • Hair should be nice and tide, open hair should not be acceptable. • Avoid heavy makeup, use light makeup. • No colour full dress, Warm cloth should be as per dress Code colour. • Shine and clean shoes (sleepers is not acceptable). • Bare or open foots is not hygienic. • Body smell should not be odorous or over perfumed. • Nails will be short and clean. • Standard Jewelleries. 47
- 48. Dress Code: AVOID Men: • Ties with bright color or image or designer logo. • Thick Stripes/check Shirts, Light colored pants. • Buckles with irrelevant logos. • Bad Odors from Shocks. • Shoes look like casual. Women: • Hoops or dangling earrings. • Sleeveless & Tightfitting cloths. • Colorful sandals or sandals with bling. • Chunky bracelets/jewelry or too many bangles. 48
- 49. Etiquette-i • Where ever you go, follow the rules. • Always greet people with smile. • Be courteous to all. • Stand straight. • Sit in decent posture. • Never be rude to people. • Do not haggle with people. • While driving don’t honk too much. • Don’t indulge in rash driving. 49
- 50. Etiquettes-ii • While travelling don’t throw garbage out of window. • At lift / elevator /public transport don’t push people. • Give way to elders, children and women. • Keep your workstation / laptop / tab organized. • While sipping coffee / tea don’t make noise. • While dining wait for others to start. • Don’t litter / split in public places. • Don’t talk loudly on mobile / phone. • Don’t spoil public places. 50
- 51. Etiquette (Telephone): Phases of Professional Call 51 Phase 5 Close the call (Summarize) Phase 4 Provide Solutions, Alternatives or Information Phase 3 Collecting/ Verifying of Information (Paraphrase) Phase 2 Building Rapport & Identifying Need (Question) Phase 1 Opening the Call (Greeting & Introduction)
- 52. Ethics • Never cause harm to public property. • Uphold country / institutional values. • Be honest to the possible extent. • Follow rules even if no one watching you. • Set principles in personal and work life. • Adhere to own value system. • Do not deviate from ethics for short term gains. 52
- 53. Friendship • Win friends on your way. • Don’t make enemies; they eat your time. • Keep regular contact with friends. • Greet them on special days. • If you can afford, give occasional gifts. • Treat them with respect. • Never ignore your friends. • Don’t hesitate to take help. • Don’t exploit friendship. 53
- 54. Group Work (Team Work) • Know how to work in group. • Be a team player. • Treat your colleagues with respect. • Motivate your colleagues. • Be assertive. • Ready to confront if needed. • Always resolve conflicts. • Listen to your colleagues. • Promote team work. • Invest in team building. • Appreciate their contribution. • Ready to negotiate. 54
- 55. 55
- 56. 56
- 57. 57
- 58. 58
- 59. 59
- 60. 60
- 61. 61
- 62. 62
- 63. 63
- 64. 64
- 65. When anyone of a Team member is in trouble We Are All At Risk !!! 65
- 66. Humor • Have sense of humor. • Do not anger people. • Don’t belittle others in humor. • Be sensitive in your humor. • Your humor should relieve stress. • Send refreshing messages/mails. • Don’t mock your mentor. 66
- 67. Interpersonal skills • Keep good working relationship with colleagues. • Always respect their opinion. • If disagree, express it with dignity. • Be non-judgmental. • Respect confidentiality of others. • Don’t gossip others’ personal life. • If you can’t appreciate, stay silent. • Overcome prejudice. • Ready to cooperate. 67
- 68. Integrity • Be clear about your beliefs / values. • Don’t be scared to accept mistake. • Don’t lie. • Don’t try to bribe. • Be honest. • Be courageous. • Deliver what you commit. 68
- 69. Just do it • Don’t spend too much time on thinking. • Complete the task in time to get results. • Don’t let smaller issues become bigger hurdles. • Never leave the task midway. • Roll up sleeves & rope in others. • Don’t let the fear of failure overpower you. • Don’t get disheartened easily. 69
- 70. Knowledge • Knowledge is nothing but Common Sense. • Always be alert. • Read/watch news regularly. • Be thorough in your subject of interest. • Think before you talk. • Carry 360º perspective. • Read books regularly. • Questioning is source of learning. 70
- 71. Leadership • See the big picture. • Be a democratic leader. • Involve others. • Consult before decide. • Show the path to others. • Be open for feedback. • Learn from mistakes. • Lead from front. • Keep members together. 71
- 72. Motivation • Motivate yourself & others. • Have patience. • Keep trying and never give up. • Demonstrate the success . • Celebrate success. • Appreciate good work. • Reward success. • Recognize the achievement. 72
- 73. Negotiation Negotiation is making decision in a civilized way and should be: • Win-win • No tears • No arguments • No sulking Steps in Negotiation: 1. Prepare (what you do want?) 2. Debate (what do you want?) 3. Propose (what wants we can trade?) 4. Bargain (what wants will we trade?) 5. Agree Think about influencing style: • Inspirational • Personal • Logical • Forceful Checklist: • Don’t bargain over positions. • Separate people from problem. • Focus on interests, positions. • Invite options for mutual gain. • Use objective criteria. Be aware of your own style and performance and seek to improve 73
- 74. Negotiation Step 1: Prepare: • Research • List objectives and their objectives • Things you are intended to get • Things you must get Step 2: Debate: • Listen carefully • Ask question • Clarify • Summarize • But, do not argue, interrupt or assume Step 3: Propose: • Make proposal • State conditions • Express concerns • Search for common interests • Use positive body language Step 4: Bargain: • Key words are IF and THEN • Start making concession • Conserve your concessions – don’t give everything very soon • You don’t need to share every piece of information with opposite side • Don’t be afraid to say NO Step 5: Agree: • Gain commitment • Record and agree results 74
- 75. Negotiation skills • Understand the problem and actors. • Don’t loose focus. • Work out win-win situation. • Lead / facilitate discussion to end result. • Always pacify conflict. • Do not overstretch dialogue. • Be well mannered. 75
- 76. Negotiation Seven (07) deadly mistakes of negotiation with “TO DO”: 1. Pride : Be prepare to compromise. 2. Gluttony : Don’t bite off more than you can chew. 3. Anger : Handle objections calmly. 4. Covetousness : Prioritize needs/wants. 5. Envy : Know own & competitor’s strengths & weakness. 6. Sloth : Do homework. 7. Lust : Don’t look desperate to settle. 76
- 77. Optimism • Be optimistic. • Never be pessimistic. • Cynicism is destructive. • Infuse optimism in colleagues. • Carry positive attitude. • Believe in yourself. • Trust your colleagues. 77
- 78. Professionalism o Respect time & resources. o Be committed to task. o Uphold professional values. o Separate professional and personal life. o Organize your work. o Do not over commit. o Don’t step into others role. o Carry mutual respect. o Don’t deviate from rules. o Never violate law. Test yourself! 78
- 79. SL Question Yes No 1 Hold the door open to let others pass through first? 2 Wait for everyone at the table to be seated before starting to eat? 3 Always chew with your mouth closed? 4 Keep your elbows off the table and avoid slurping your soup? 5 Refrain from using profanity, crude, or vulgar language? 6 Put things away and tidy up your work area before leaving for the day? 7 Pick up trash you see on the floor? 8 Say please and thanks often when interacting with others? 9 Invite newcomers into your circle of friends and conversation? 10 Lower your voice when using your cell phone? 11 Listen when others are speaking? 12 Go out of your way to welcome a new associate and ask if you can do anything to help him or her? 13 Remain patient when the person waiting on you is taking a very long time? 14 Send a thank you note on a timely basis when you receive a gift? 15 Drop someone a note when he or she is ill, has a setback, or suffers a loss in his or her family? 16 Refrain from being angry and hostile in person or in email? 17 Help someone who is struggling to do something? 18 Allow someone waiting on a side road to enter the road in front of you (assuming it is safe)? 19 Take time to fix your hair, press your clothes, and polish your shoes before going to work? 20 Arrive a little early so you can start work on time? 21 Arrive on time for your appointments? 22 Check your work before you turn it in and deliver it on time? 23 Exercise self-control when someone cuts you off in traffic or gives you a repugnant hand gesture? 24 Tell the truth, admit your mistakes, and avoid being defensive? 25 Avoid yelling or raising your voice to make your point or get your way? 26 Always transact your affairs with people and organizations in a fair and an equitable manner? 27 Avoid speaking or referring to people in a derogatory or mean tone or style? 28 Act in a humble manner and avoid bragging and talking about yourself and your accomplishments? 29 Avoid gossiping and spreading rumors? 30 Invest some of your own time to develop your personal skills and expertise? DoYou? 79
- 80. Problem solving o Exude confidence. o Don’t celebrate problem. o Instill hope in others. o Seek help & cooperation. o Be ready to apologize or course correction. o Be creative / out of the box. o Look for alternatives. o Ready to accept failure. o Never aggravate problem. 80
- 81. Presentation o Dress appropriately. o Keep eye contact with the audience. o Modulate your voice and tone through out. o Be precise and crisp in your presentation. o Allow time to discuss. o Keep content visually appealing. o Use neutral colors. o Use wit and humor cautiously. o Don’t block your presentation. o Involve audience. 81
- 82. Personal Hygiene o Dress well. Never look shabby or stinky. o Keep check on body odor. o Don’t over spray perfume. o Check your oral hygiene. o After using toilet make sure its clean. o Don’t poke nose in public. o Don’t scratch body parts in publics. o While coughing use tissue. o Trim hair & nails regularly. o Rehydrate yourself at regular intervals. 82
- 83. Question o Never hesitate to question. o Question to know but not to judge o Question yourself before you question others. o Accept others questioning with grace. o Don’t be reactive to questions. o Never question with bias. o Don’t get emotional. o Don’t be judgmental. 83
- 84. Responsibility o Take initiative. o Assume responsibility. o Never shy away from responsibility. o Take additional responsibilities. o Be realistic about your abilities. o Demonstrate your abilities. o Don’t over burden yourself. 84
- 85. Responsibility: The Story of a preacher and farmer An old hill farming crofter trudges several miles through freezing snow to his local and very remote chapel for Sunday service. No- one else is there, aside from the clergyman. 85
- 86. Responsibility: The Story of a preacher and farmer "I'm not sure it's worth proceeding with the service - might we do better to go back to our warm homes and a hot drink?.." asks the clergyman, inviting a mutually helpful reaction from his audience of one. "Well, I'm just a simple farmer," says the old crofter, "But when I go to feed my herd, and if only one beast turns up, I sure don't leave it hungry." So the clergyman, feeling somewhat ashamed, delivers his service - all the bells and whistles, hymns and readings, lasting a good couple of hours - finishing proudly with the fresh observation that no matter how small the need, our duty remains. And he thanks the old farmer for the lesson he has learned. 86
- 87. Responsibility: The Story of a preacher and farmer "Was that okay?" asks the clergyman, as the two set off home. "Well I'm just a simple farmer," says the old crofter, "But when I go to feed my herd, and if only one beast turns up, I sure don't force it to eat what I brought for the whole herd..." From which we see the extra lesson, that while our duty remains regardless of the level of need, we have the additional responsibility to ensure that we adapt our delivery (of whatever is our stock in trade) according to the requirements of our audience. (Adapted from a suggestion from P Hallinger, and based apparently on a story told by Roland Barth) 87
- 88. Social grace o Be sensitive to local culture. o Dress to the cultural. o Be conscious about social values. o Be conscious about environment. o Be conscious about vulnerable. o Don’t display wealth. o Be humble to others. o Be sensitive to problems. o Be careful with selection of your words. 88
- 89. Time Management Multitask and prioritize your to-do list. Always schedule your task. Stick to time schedules. Apologize if not punctual. Work to deliver task in time. Convey the delay in advance. Respect other’s time. Don’t overbook yourself. Never leave work to last hour. Never procrastinate. 89
- 90. Ribbon of Life Tasks Parameter Unit Years (being) lost Years Remaining Assume you will live 100.00 years 100.00 Fact 75.00 years 25.00 75.00 Average age of the adult 25.00 50.00 Fridays 52.00 weeks 7.12 42.88 Alternative Saturday Weekend 26.00 days 3.56 39.32 National Holidays (average) 20.00 days 2.74 36.58 Leaves (Official) 44.00 days 6.03 30.55 Sleep (6 hours average) 91.25 days 12.50 18.05 Eating (2 hours average) 30.42 days 4.17 13.88 Daily moving (3 hours average) 45.63 days 6.25 7.63 All the Best to make best use of this 7.63 remaining years !!! Time Management 90
- 91. Time Management Still you have Time for Planning & Management 7.63 years is a long time !!! That Counts:- 2,785 Days 66,850 Hours 4,011,000 Seconds 91
- 92. Understanding Understand before – you conclude. others position and point. Understand others limitations and strengths. Be realistic in your expectations. Ask for some time to understand. Study various aspects. Allow benefit of doubt if needed. Check out past experiences. 92
- 93. Voice ideas Don’t hesitate to express your views / ideas. Give voice to your thoughts. Don’t let your position restrict you form expressing your ideas. Don’t bother about ‘what others think?’. Sharing ideas is always appreciated. Have a winning idea ? share it. 93
- 94. Winning spirit Always carry ‘winning spirit’. Don’t carry ‘self doubt’. Some may discourage you but don’t loose your spirit. Hurdles are part of the game. Your winning spirit can create ‘magic’. Carry ‘never die’ attitude. Keep smiling. Encourage others not to give up. 94
- 95. X factor Every individual is unique & special. Identify the X factor in you. Always carry the X factor with you. Be conscious and proud of it. Never let others demoralize you. Take advantage of your X factor. Your uniqueness is your strength. 95
- 96. Youthful Always stay young at heart. Never let your age dominate you. Youthfulness is productive. Youthfulness brings happiness. You can always inspire others. Carry ability to laugh together. Take criticism with smile. Don’t hesitate to crack joke at self. Be ready to take challenge. 96
- 97. Zeal Zeal or high spirit sustains your life. Have zeal to: Know more Learn at any age Grow Contribute more 97
- 98. Bonus: 10 ways to kill your Creativity! 1. Always pretend to know more than everybody around you. 2. Get sub-ordinates to fill in time sheets. 3. Run daily checks on progress of everyone's work. 4. Ensure that highly qualified people do mundane work for long periods. 5. Put barriers up between departments. 6. Don't speak personally to employees, except when announcing increased targets, shortened deadlines and tightened cost restraints. 7. Ask for a 200-page document to justify every new idea. 8. Call lots of meetings. 9. Place the biggest emphasis on the budget. 10. Buy lots of computers. 98
- 99. 99
- 100. Summary • Soft Skills – History – Definitions – Current Blend – Importance • Top 10 recognized Soft Skills • A to Z of Soft Skills • Bonus – 10 ways to kill you Creativity! • References 100
- 101. References Robles. M. M,. (2012). Executive Participants of the Top 10 Soft Skills Needed in Today’s Workplace. Association for Business Communications. 75(4) 453–465. DOI: 10.1177/1080569912460400. Mann. C. R,. (1988). A Study of Engineering Education. The Carnegie Foundation for the Advancement of Teaching. V 11. Soft skills. (n.d.). National Soft skills Association. Retrieved on November 15, 2016 from URL: http://www.nationalsoftskills.org/ Parish. S,. (n.d.). Soft skills. Slide Share. Retrieved on November 19, 2016 from URL: http://www.slideshare.net/sharmaparish/soft-skills-1326670?qid=88098a78-f4b2-4185-be1f- ac13238b4645&v=&b=&from_search=22 Soft skills. (n.d.).Commerce Digest. Retrieved on November 22, 2016 form URL: http://commercedigest.com/soft-skills-collective-ability-excellence/ CON Reg 350-100-1, as cited in Whitmore, Paul G., "What are soft skills?" Whitmore, Paul G., "What are soft skills?", Paper presented at the CONARC Soft Skills Conference, Texas, 12-13 December, 1972 Fry, John P., "Procedures for Implementing Soft-Skill Trainining in CONARC Schools," Paper presented at the CONARC Soft Skills Conference, Texas, 12-13 December, 1972 Whitmore, Paul G.; Fry, John P., "Soft Skills: Definition, Behavioral Model Analysis, Training Procedures. Professional Paper 3-74.", Research Report ERIC Number: ED158043, 48pp. Katherine S. Newman, Chutes and Ladders: Navigating the Low-wage Labor Market, Harvard University Press 2006, ISBN 0674023366, p.351 Peggy, Klaus (2008), The Hard Truth About Soft Skills: Workplace Lessons Smart People Wish They'd Learned Sooner, HarperCollins, ISBN 978-0-061-28414-4 Giusti, Giuseppe (2008), Soft Skills for Lawyers, Chelsea Publishing, ISBN 978-0-9558926-0-8 101
- 102. Thank you For more, please contact: Abu Zafor Md. Shaleah Mobile: (088) 01795-382-606 LinkedIn I Gmail I Concord 102