Sbi internal value chain
- 2. State Bank of India • Largest nationalized commercial bank in India • Headquarters in Mumbai, India and employs about 205,896 people. • SYMBOLS AND SLOGANS
- 4. STRATEGIC DECISION HUMAN RESOURCE MANAGEMENT PROCUREMENT TECHNOLOGY DEPLOYMENT MARGIN ENHANCEMENT EXTERNAL FACTORS OPERATIONS DELIVERY CHANNELS PRIMARY ACTIVITIES MARKETING & SALES REVENUE STREAMS
- 5. PRIMARY ACTIVITIES EXTERNAL FACTORS OPERATIONS CAPITAL STRUCTURE REGULATORY AGENCIES FEDERAL RESERVE CLEARING PARTNER ALLIANCE PARTNER DEPOSITS SERVICES LOAN ADMINISTRATION TREASURY OPERATION ITEM PROCESSING PAYMENT PROCESSING REGULATORY REPORTING DELIVERY CHANNELS MARKETING & SALES REVENUE STREAMS
- 6. PRIMARY ACTIVITIES EXTERNAL FACTORS OPERATIONS DELIVERY CHANNELS BRANCH NETWORK ATM NETWORK INTERNET CALLING OFFICER TELEPHONE BANKING MOBILE BANKING BANK BY MAIL CALL CENTER MARKETING & SALES REVENUE STREAMS
- 7. DELIVERY CHANNELS OPERATIONS EXTERNAL FACTORS PRIMARY ACTIVITIES MARKETING & SALES BRANDING DEPOSIT GATHERING CROSS SALES FEES REVENUE GENERATION PUBLIC RELATION COMMUNITY RELATION COMPETITIVE AFFAIRS NEW ACCOUNT ACQUISITION REVENUE STREAMS BANKING PRODUCT INSURANCE PRODUCT INVESTMENT PRODUCT BUSINESS SERVICE TREASURY SERVICE WEALTH MANG. SERVICE LOBBY SERVICES
- 8. SUPPORTING ACTIVITIES STRATEGIC DECISION STRATEGIC PLANNING RISK MANAGEMENT ASSET LIABILITY MANAGEMENT COMPLIANCE HUMAN RESOURCE MANAGEMENT RECRUITING TRAINING PERFORMANCE MANAGEMENT INCENTIVES PROGRAMS PROCUREMENT CRM OPERATIONAL EFFICIENCIES MARKETING EXPANSION / NICHE EMERGING MARKET SELF DIRECTED OFFERING COMPETITIVE POSITIONING TECHNOLOGY DEPLOYMENT SOLUTION SELECTION STRATEGIC SOURCING VENDOR SELECTIONS
- 9. STRENGTH • Brand Name • Wide Distribution Network • Market Leader • Diversified Portfolio • Low Transition Cost • Highest market Capitalization & Profits WEAKNESS • Hierarchical management structure • Highest non performing assets (NPAs)
- 10. OPPORTUNITIES THREATS • Financial Inclusion • Rural India • Merger of associate banks with SBI • Global expansion • Micro Finance • Branch Expansion • Strong economic growth • Corporate demand for credit • Advent of MNC banks • Changing interest rates and the changing policies of RBI • Competition in the retail segment • Private banks in the rural and semi-urban sector • Change in government policies