scm introduction and business related concepts
- 2. SCM Gaining competitive advantage with IT
- 3. SUPPLY CHAIN MANAGEMENT • Distribution chain – the path followed from the originator of a product/service to the end consumer
- 4. What are Supply Chain Management Systems? • Supply chain management (SCM) - tracks inventory and information among business processes and across companies • Supply chain management (SCM) system - an IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies
- 5. What are Supply Chain Management Systems?
- 6. Strategic and Competitive Opportunities with SCM • A well-designed supply chain management system helps by optimizing: – Fulfillment – Logistics – Production – Revenue and profit – Spend
- 7. Challenges to Success with Supply Chain Management • Executives must recognize its importance • Work closely with customers and suppliers • Your IT systems and the IT systems of your customers and suppliers must be integrated • Your SCM systems must continuously adapt to changing conditions
- 8. What are Customer Relationship Management Systems? • Customer relationship management (CRM) system - uses information about customers to gain insights into needs, wants, and behaviors in order to serve them better
- 9. Strategic and Competitive Opportunities with CRM • More effective marketing campaigns based on customer needs and wants • Assuring the sales force is efficiently managed • Providing superior after-sale service and support
- 10. What are Business Intelligence Systems? • Business intelligence (BI) – knowledge about your customers, your competitors, your business partners, your competitive environment, and your own internal operations – that gives you the ability to make effective, important, and often strategic business decisions.
- 11. What are Business Intelligence Systems?
- 12. What are Business Intelligence Systems? • The objective of BI is to help knowledge workers understand – Capabilities available in the firm – State of the art, trends, and future directions in the market – Technological, demographic, economic, political, social, and regulatory trends – Actions of competitors
- 13. Strategic and Competitive Opportunities with BI • BI systems provide managers with – Actionable information and knowledge – At the right time – At the right location – In the right form
- 14. IT Support for Business Intelligence • There are many software companies in the BI field • Digital dashboard - displays key information gathered from several sources on a computer screen in a format tailored to the needs and wants of an individual knowledge worker
- 15. What are Integrated Collaboration Environments? • Social network system - an IT system that links you to people you know and, from there, to people your contacts know – Build your network – Find the people you need – Make a trusted contact
- 16. E-Collaboration Use of IT to support • Work activities • Knowledge management • Social networking with social networking systems • Learning with e-Learning tools