The document describes Scott Carter returning home from work and witnessing a crowd gathered below a woman threatening to jump from an apartment roof. This triggers a flashback for Scott of memories he cannot fully recall, involving people named Thomas "Tanker", Eloise, and Theodore. A neighbor named Harley helps the distressed Scott and insists on helping him uncover the memories. Harley uses relaxation techniques and auditory cues to help Scott visualize a remembered airport scene with Tanker and Eloise, though many details are still unclear. Harley remains determined to help Scott recover his lost memories.