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Strategic Design Language 
Industrial Design 2014, Georgia Institute of Technology 
www.florianvollmer.com 
@florianvollmer
Strategic 
Design 
Language 
Service Design & 
Organizational 
© Florian Vollmer, 
Activation 
People 
Systems 
Storytelling 
Brand 
Semantics 
Persuasion 
Business 
Stakeholders 
Motivation 
Prototyping 
Ecosystems 
Organization
Design 
© Florian Vollmer, 
Language 
Strategy
Global 
System of 
Systems 
System 
Intervention 
Humanity 
Group 
Individual 
Experience 
© Florian Vollmer,
Design 
© Florian Vollmer, 
Language 
Strategy
Design, Business, Brand 
© Florian Vollmer,
Goal Setting 
© Florian Vollmer,
Time 
© Florian Vollmer,
Business Objectives 
© Florian Vollmer,
Systems 
© Florian Vollmer,
Innovation 
© Florian Vollmer,
© Florian Vollmer, 
Managing & Planning for Complexity
Design, Business, Brand 
© Florian Vollmer,
© Florian Vollmer, 
Language 
Strategy 
Design
design 
is to design 
the design 
of a design (John Heskett) 
© Florian Vollmer,
quality as a commodity ... enabling design 
© Florian Vollmer,
design as a commodity ... are we there? 
© Florian Vollmer,
Insights, Objectives, Collaboration 
© Florian Vollmer,
Empathy and Understanding 
© Florian Vollmer,
Needs and Constraints 
© Florian Vollmer,
Contexts and Systems 
© Florian Vollmer,
Facilitation 
© Florian Vollmer,
Mapping 
© Florian Vollmer,
Visual Storytelling 
© Florian Vollmer,
Insights, Objectives, Collaboration 
© Florian Vollmer,
© Florian Vollmer, 
Strategy 
Design Language
Process, Strategy, Communication 
© Florian Vollmer,
Identity 
© Florian Vollmer,
Spaces 
© Florian Vollmer,
Collaboration 
© Florian Vollmer,
Value 
© Florian Vollmer,
Integration 
© Florian Vollmer,
Futures 
© Florian Vollmer,
Management: “the act of getting people together 
to accomplish the desired goals” 
© Florian Vollmer,
Manufacturing 
Distribution 
Information 
Customer (Kerri Bodine, Forrester ) 
© Florian Vollmer,
External Factors 
Sustainability 
Urbanization 
New Leadership Styles 
Distributed Manufacturing 
Off-/ On-shoring 
Cyclical 
Foe: Reactive Behavior © Florian Vollmer,
simple | memorable | universal 
© Florian Vollmer, 
i.e. Marketing
integration | repeatability | forecast-ability 
accessibility | share-ability | simplification 
© Florian Vollmer,
Process, Strategy, Communication 
© Florian Vollmer,
© Florian Vollmer, 
Strategy 
Design Language
“The management of design as a source of 
corporate and customer value in an organization” 
© Florian Vollmer,
Internal & External Teams and Processes 
© Florian Vollmer,
Marketing > Design 
© Florian Vollmer,
Design > Marketing 
© Florian Vollmer,
A Culture of Design 
© Florian Vollmer,
Brand Management 
Sales Management 
Marketing Management and 
Research 
Design 
Development 
IT 
HR 
Operations 
CEO (from Making Meaning) © Florian Vollmer, 
Stakeholders
© Florian Vollmer, 
What if?
Solution = Long-Term 
© Florian Vollmer,
© Florian Vollmer, 
Corporate Identity
© Florian Vollmer, 
1/7
Problem Solution 
© Florian Vollmer,
Design-Driven Business: Focus on the invidual, sustainable 
practices, answering needs, connecting systems, transparency
Insight 
Innovation 
Inspiration 
Investigation 
Interpretation 
Investment 
Inspiration 
Integration (from DMI 2010) 
© Florian Vollmer, 
Value of Design
Traditional 
Media 
Social 
Media 
mCommerce 
eCommerce 
Customer 
Environment 
Product 
Presentation Sales 
Engagement Ownership 
Experience 
© Florian Vollmer,
© Florian Vollmer, 
Strategic 
Design 
Language
© Florian Vollmer, 
Insights, 
Objectives, 
Collaboration – 
People 
Process, Strategy – 
Innovation 
Design, 
Business, 
Brand – 
Identity 
Communication – 
Innovation

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SDL 01 Strategic Design Language 2014