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Secrets to Email Creative Success
in a ‘Mocialized’ World
Jay Jhun | Email Services Director | Engauge   November 30, 2011
About me

           @engauge


           @emailrocks
‘Mocial’
[ © 2010 @lorenmcdonald ]
Mobile

+
    Social

+
    Local
Great email creative is not …

• an advertising/direct mail piece repurposed
  for email
a matter of
imitation
Smell like a man, man.                                                 or hastily
                                                                       done




“Hello, ladies, look at your man, now back to me, now back at your
man, now back to me. Sadly, he isn’t me, but if he stopped using
ladies scented body wash and switched to Old Spice, he could
smell like he’s me. Look down, back up, where are you? You’re on a
boat with the man your man could smell like. What’s in your hand,
back at me. I have it, it’s an oyster with two tickets to that thing
you love. Look again, the tickets are now diamonds. Anything is
possible when your man smells like Old Spice and not a lady. I’m
on a horse.”
a flyer
does not
an email
make
Great email creative is not …

• an advertising/direct mail piece repurposed
  for email
• just about looking great
• about telling your audience about everything
  that is on your mind at once
• the solution to declining engagement
successful email creative requires



Technology                       Creativity

Analytics                            Branding

Requirements                         Content
successful email creative requires



Technology                       Creativity

Analytics                            Branding

Requirements                         Content
do the math
analyze your existing emails




         Snapshot of Silverpop reporting dashboard
the US smartphone population

Platform                                      % of US Market 3

Google                                             44.8%
Apple                                              27.4%
RIM                                                18.9%
Microsoft                                          5.6%
Symbian                                            1.8%

Source(s): 3. comScore MobiLens, Sept. 2011
do you have a mobile audience?




Web analytics, user agent detection,
surveys and preference centers can
help you decide.
the US smartphone population vs. yours

• US Population (Ages 15 – 74)                                                                  228 Million 1

• %age of Adults Who Own Smartphones                                                            35% 2

• US Population w/ Smartphones                                                                  80 Million

• %age who use Smartphones for Email                                                            87% 2

• US Population who use
  Smartphones for Email                                                                         69 Million
   Sources:
   1. U.S. Census Bureau, Statistical Abstract of the United States: 2012; 2. Pew Research Center Report 7/11/2011;
the US smartphone population vs. yours

• US Population (Ages 15 – 74)                                                                  228 Million 1

• %age of Adults Who Own Smartphones                                                            35% 2

• US Population w/ Smartphones                                                                  80 Million

• %age who use Smartphones for Email                                                            87% 2

• US Population who use
  Smartphones for Email                                                                         69 Million
   Sources:
   1. U.S. Census Bureau, Statistical Abstract of the United States: 2012; 2. Pew Research Center Report 7/11/2011;
there are no mobile email standards!

OS                                 Preview       HTML*           Images*         Alt text         Scale          Enlarge
                                     text                                                                         fonts

Android 2.2                           ✗             ✓               ✗               ✓               ✗               ✓
                                                                                                                       ‡
Blackberry                            ✗              ◐               ◐              ✗               ✗              ✓

iOS 4.x                               ✓             ✓               ✓                --             ✓               ✓
                                                                                                                       ‡
Symbian                               ✗             ✓               ✗               ✗               ✗              ✓
                                                                                                                       ‡
Windows Phone 7                       ✓             ✓               ✗               ✗               ✗              ✓
*HTML or images enabled by default
◐ Blackberry HTML email may be enabled, but is not on by default in 4.5/5. The ability to download images automatically is an
option. Blackberry 6 has webkit support and displays HTML email by default, but a prompt appears to download external images
‡ inconsistent wrapping and scaling of text
Device                          Screen              2011
                                 Resolution          Estimated      Tablets
                                                     Market Share

 Apple iPad                       1024 x 768              65%
 Samsung Galaxy Tab
                                  1280 x 800
 10.1
                                                          8%
 Samsung Galaxy Tab
                                  1024 x 600
 7.0 Plus

 Amazon Kindle Fire               1024 x 600              3%

 Other                              Multiple              7%
Source: Company Reports and Canaccord Genuity Estimates
Portrait        Pixels       Landscape       Pixels
Scaled Width    716-736 px   Scaled Width    704 px
Heading Stuff   227 px       Heading Stuff   227 px

‘The Fold’      797 px       ‘The Fold’      541 px
                             Folder Rail     320 px
successful email creative requires



Technology                       Creativity

Analytics                            Branding

Requirements                         Content
Great email creative is …
Subject Line:
Introducing the Wireless Solar Keyboard K750 for Mac®   simple
Subject Line:
Get Your Smokin' Hot Deal from Sonny's   simple
Subject Line:
Get UPS on the Go   intentional
Subject Line:
Welcome to Rachael Ray Nutrish   relational
Subject Line:
AutoTrader.com is coming to Washington D.C.   valuable
Subject Line:
Champion Is Giving Away Up To $100K In Race Sponsorships   valuable
flexible
flexible
anchored by a great subject line
to wrap it all up …
The big secret is no secret at all


• Use both sides of your
  brain to marry technology
  and creativity

• GOOD NEWS! The same
  best-practices apply to
  email in a ‘mocial’ world!
The big secret is no secret at all

 Understand your audience and their email
 behaviors

 Make sure your emails are
 • simple
 • intentional
 • relational
 • valuable
 • flexible
 • anchored by a great subject line
extras: HTML5 / video tags
extras: resources

• 14 Things to Completely Rethink
  about Email Marketing in 2011
  Engauge Presentation | March 2011


• Email Design Approaches
  That Work for All Devices
  2011 Silverpop Client Summit | Justine Jordan & Jay Jhun
Thank you!

Jay Jhun
Email Services Director
jjhun@engauge.com | @emailrocks
http://emailrocks.tumblr.com



Engauge
http://www.engauge.com

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Secrets to Email Creative Success in a ‘Mocialized’ World

  • 1. Secrets to Email Creative Success in a ‘Mocialized’ World Jay Jhun | Email Services Director | Engauge November 30, 2011
  • 2. About me @engauge @emailrocks
  • 3. ‘Mocial’ [ © 2010 @lorenmcdonald ]
  • 4. Mobile + Social + Local
  • 5. Great email creative is not … • an advertising/direct mail piece repurposed for email
  • 7. Smell like a man, man. or hastily done “Hello, ladies, look at your man, now back to me, now back at your man, now back to me. Sadly, he isn’t me, but if he stopped using ladies scented body wash and switched to Old Spice, he could smell like he’s me. Look down, back up, where are you? You’re on a boat with the man your man could smell like. What’s in your hand, back at me. I have it, it’s an oyster with two tickets to that thing you love. Look again, the tickets are now diamonds. Anything is possible when your man smells like Old Spice and not a lady. I’m on a horse.”
  • 8. a flyer does not an email make
  • 9. Great email creative is not … • an advertising/direct mail piece repurposed for email • just about looking great • about telling your audience about everything that is on your mind at once • the solution to declining engagement
  • 10. successful email creative requires Technology Creativity Analytics Branding Requirements Content
  • 11. successful email creative requires Technology Creativity Analytics Branding Requirements Content
  • 13. analyze your existing emails Snapshot of Silverpop reporting dashboard
  • 14. the US smartphone population Platform % of US Market 3 Google 44.8% Apple 27.4% RIM 18.9% Microsoft 5.6% Symbian 1.8% Source(s): 3. comScore MobiLens, Sept. 2011
  • 15. do you have a mobile audience? Web analytics, user agent detection, surveys and preference centers can help you decide.
  • 16. the US smartphone population vs. yours • US Population (Ages 15 – 74) 228 Million 1 • %age of Adults Who Own Smartphones 35% 2 • US Population w/ Smartphones 80 Million • %age who use Smartphones for Email 87% 2 • US Population who use Smartphones for Email 69 Million Sources: 1. U.S. Census Bureau, Statistical Abstract of the United States: 2012; 2. Pew Research Center Report 7/11/2011;
  • 17. the US smartphone population vs. yours • US Population (Ages 15 – 74) 228 Million 1 • %age of Adults Who Own Smartphones 35% 2 • US Population w/ Smartphones 80 Million • %age who use Smartphones for Email 87% 2 • US Population who use Smartphones for Email 69 Million Sources: 1. U.S. Census Bureau, Statistical Abstract of the United States: 2012; 2. Pew Research Center Report 7/11/2011;
  • 18. there are no mobile email standards! OS Preview HTML* Images* Alt text Scale Enlarge text fonts Android 2.2 ✗ ✓ ✗ ✓ ✗ ✓ ‡ Blackberry ✗ ◐ ◐ ✗ ✗ ✓ iOS 4.x ✓ ✓ ✓ -- ✓ ✓ ‡ Symbian ✗ ✓ ✗ ✗ ✗ ✓ ‡ Windows Phone 7 ✓ ✓ ✗ ✗ ✗ ✓ *HTML or images enabled by default ◐ Blackberry HTML email may be enabled, but is not on by default in 4.5/5. The ability to download images automatically is an option. Blackberry 6 has webkit support and displays HTML email by default, but a prompt appears to download external images ‡ inconsistent wrapping and scaling of text
  • 19. Device Screen 2011 Resolution Estimated Tablets Market Share Apple iPad 1024 x 768 65% Samsung Galaxy Tab 1280 x 800 10.1 8% Samsung Galaxy Tab 1024 x 600 7.0 Plus Amazon Kindle Fire 1024 x 600 3% Other Multiple 7% Source: Company Reports and Canaccord Genuity Estimates
  • 20. Portrait Pixels Landscape Pixels Scaled Width 716-736 px Scaled Width 704 px Heading Stuff 227 px Heading Stuff 227 px ‘The Fold’ 797 px ‘The Fold’ 541 px Folder Rail 320 px
  • 21. successful email creative requires Technology Creativity Analytics Branding Requirements Content
  • 23. Subject Line: Introducing the Wireless Solar Keyboard K750 for Mac® simple
  • 24. Subject Line: Get Your Smokin' Hot Deal from Sonny's simple
  • 25. Subject Line: Get UPS on the Go intentional
  • 26. Subject Line: Welcome to Rachael Ray Nutrish relational
  • 27. Subject Line: AutoTrader.com is coming to Washington D.C. valuable
  • 28. Subject Line: Champion Is Giving Away Up To $100K In Race Sponsorships valuable
  • 31. anchored by a great subject line
  • 32. to wrap it all up …
  • 33. The big secret is no secret at all • Use both sides of your brain to marry technology and creativity • GOOD NEWS! The same best-practices apply to email in a ‘mocial’ world!
  • 34. The big secret is no secret at all Understand your audience and their email behaviors Make sure your emails are • simple • intentional • relational • valuable • flexible • anchored by a great subject line
  • 35. extras: HTML5 / video tags
  • 36. extras: resources • 14 Things to Completely Rethink about Email Marketing in 2011 Engauge Presentation | March 2011 • Email Design Approaches That Work for All Devices 2011 Silverpop Client Summit | Justine Jordan & Jay Jhun
  • 37. Thank you! Jay Jhun Email Services Director jjhun@engauge.com | @emailrocks http://emailrocks.tumblr.com Engauge http://www.engauge.com