Secure Real Time Monitoring & Analysis for IoT Product Engineering

SECURE REAL-TIME
MONITORING & ANALYSIS
FOR IOT PRODUCT
ENGINEERING

Confidential Information - Infostretch Corporation - For intended recipients only. ©2021 Infostretch. All rights reserved. 2
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PRESENTERS
TODAY’S WEBINAR
SHABIR RUPANI
S R . P A R T N E R
S O L U T I O N S A R C H I T E C T
CHINTAN PRAJAPATI
S O L U T I O N S A R C H I T E C T , I O T
A N D M E D T E C H P R A C T I C E
KINJAN SHAH
D I R E C T O R O F I O T A N D
M E D T E C H P R A C T I C E

HOUSEKEEPING
TODAY’S WEBINAR
This webcast is being recorded.
Your line is currently muted.
Please submit any questions during the
presentation by utilizing the Chat function.
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Chat Raise Hand

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Confidential Information – Infostretch Corporation – For intended recipients only. ©2021 Infostretch. All rights reserved. 4
AGENDA
TODAY’S WEBINAR
• Introductions
• Organizational Challenges
• IoT Data Optimization
• Valuable Insights
• Ease of Integration
• ConfigurableDashboards
• Q&A

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ABOUT INFOSTRETCH
INTRODUCTIONS
• 100% digital focus
• Applying the latest digital tech, data and intelligence to help clients:
• modernize customer engagement
• open up new revenue streams
• engage with customers in new ways
• Solving the toughest technical challenges across the digital lifecycle
• Getting digital right the first time
• Big enough to matter – and small enough to care
For enterprises, disruptors and market innovators
UNITED STATES EUROPE
LONDON
SUNDERLAND
ASIA
2 , 0 0 0 + D I G I T A L P R O F E S S I O N A L S
SILICON VALLEY
NEW YORK
CHICAGO
DUBLIN, OHIO
AHMEDABAD
PUNE
CHENNAI
BANGALORE
HYDERABAD

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INFOSTRETCH & AWS
INTRODUCTIONS - A TOP 100 AWS PARTNER
AWS - POWERED
Digital Engineering Offerings
AVERAGE EXPERIENCE (YRS.)
US & UK
10+
India
6+
400+
AWS certified experts
INNOVATION LABS
DIFFERENTIATORS
AWARDED SDP’S
& COMPETENCIES
NPS 84+
Industry Leading – Dec 2020
15+ ACCELERATORS
Across Cloud Strategy, Migration,
DevOps, Data, AI/ML, and Lifesciences
Unique accelerators for
faster time to market
Client-first
culture
Distributed agile
global team
Data-informed
user experience
Progressive
delivery
Relevant Certifications
Learning Paths
Tool Kits & Accelerators
Center of
Excellence
Innovation
Labs
Deep Technology
Expertise
NEW!

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AWS IOT & DATA ANALYTICS SERVICES
INTRODUCTIONS
Technical & Business Support
Marketplace
Analytics Dev Ops
App Services
Mobile Services IoT Enterprise Apps Enterprise Apps Enterprise Apps
App Services App Services App Services App Services
One-click App
Development
Resource Templates
Build & Test
Application Lifecycle
Management
DevOps Resource
Management
Triggers
Containers
Analyze & Debug
Patching
API Gateway
Single Integrated
Console
Identity
Sync
Mobile Analytics
Mobile App Testing
Targeted Push
Notifications
Rules Engine
Device Shadows
Device SDKs
Device Gateway
Registry
Local
Compute
Custom Model
Training & Hosting
Image & Scene
Recognition
Facial Recognition &
Analysis
Facial Search
Text to Speech
Conversational
Chatbots
Deep Learning
(Apache MXNet,
TensorFlow & Others)
Virtual Desktops
Sharing &
Collaboration
Corporate Email
App Streaming
Communications
Contact Center
Support
Professional
Services
Optimization
Guidance
Partner
Ecosystem
Training &
Certification
Solutions Management Account Management
Security & Billing
Reports
Personalized
Dashboard
Data Integration
Integrated Networking
Integrated Identity &
Access
Integrated Resource &
Deployment Management
Integrated Devices
& Edge Systems
Schema Conversion
Exabyte-Sacle
Data Migration
Application Migration
Database Migration
Server Migration
Business Apps Business Intelligence DevOps Tools Security Networking Databases Storage
Data Warehousing
Business Intelligence
Hadoop/Spark
Streaming Data
Analysis
Streaming Data
Collection
Elasticsearch
Data Pipelines
Interactive SQL
Queries
ETL
Queuing & Notifications
Workflow
Search
Email
Transcoding
Regions
Availability Zones
Points of Presence
Compute Storage
Networking
Databases
CDN
Identity
Management
Configuration
Compliance
Access Control
Key Management
& Storage
Monitoring &
Logs
Account
Grouping
Assessment
& Reporting
Resource & Usage
Auditing
Web Application
Firewall
DDOS
Protection
Manage
Resources
Monitoring
Service
Catalogue
Server
Management
Configuration
Tracking
Resource
Templates
VMs, Auto-scaling,
Load Balancing,
Containers, Virutal
Private Servers,
Batch Computing,
Cloud Functions,
Elastic GPUs, Edge
Computing
Object, Blocks, File,
Archivals, Import/Export,
Exabyte-scale data transfer
VPC, DX, DNS
Relational, NoSQL,
Caching, Migration,
PostgreSQL compatible
Machine Learning

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ORGANIZATIONAL
CHALLENGES
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TYPICAL PRODUCT ORGANIZATION
CHALLENGES OF DEVICE MANAGEMENT
WHAT IS RDMP?
MATURITY STAGES

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TYPICAL PRODUCT
ORGANIZATION
ORGANIZATIONAL CHALLENGES
Operations Development
Customer
Support
Engineering
Innovations
UX and
Analytics
Marketing
Compliance
V&V
Release
Management
Customer
Success
Clinical Trial

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CHALLENGES OF DEVICE
MANAGEMENT
DevicesRebooting
frequently,How to
identify root cause?
01
I want to figure out
Battery drain Pattern
for Devices on Field
02
How many of my total
devicesare active &
used by users?
03
How do I release new
Firmwareto a Specific
group ofUsers /
Region?
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Are Devices on Field
working seamlesslywith
New Mobile App
release?
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My SupportTeam wants
to have Live View of
Events happeningon
Customer’s Device
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I have to Recall few
devices;How do I
identify devices &
contact users?
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My ProductTeam wants
to see User Journey
acrossDevice,Mobile
App & Portals
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WHAT IS RDMP?
DEVICES
APPS
WEB APPS
GATEWAYS
MARKETING
Insights:
Functionality Adoption, Customer
Experience and Acceptance
PRODUCT MANAGEMENT
Insights:
User Journeys, Device Behavior,
New functionality acceptance,
predictive analysis
ENGINEERING
Insights:
Behavior, Error Scenarios, Critical
Errors on Device, Applications,
Gateways and Cloud Infrastructure
Actions:
Plan DFU, Control Alpha Releases
Closed Monitoring, Early Adaptor
Monitoring
Actions:
Notify User for new functionality &
Benefit of New functionality.
Notification based on User Behavior
V&V and REGULATORY
Insights:
Device behavior, Patient Safety
measures, compliance adherence
Actions:
Send Recall Notification
CUSTOMER SUPPORT
Insights:
customer device and application
diagnostics, Remote Device
Management and customer support
Actions:
Remotely Control User Device
Update Device Firmware
Diagnose Device Remotely
A Health Monitoring & Clinical Intelligence Company engineering team uses
RDMP event and error logger to reproduce scenarios
The customizable dashboard and alerts brings flexibility to determine the
error scenarios and track the same on source code from firmware to cloud
Infostretch RDMP enabled a Medical Technology
Company
With events tracking framework at each layer of
the digital ecosystem.
A Health Monitoring & Clinical Intelligence Company customer
support team uses Infostretch RDMP dashboards to support active
customers
Real-time device events and remote diagnosis helps L1 customer
support agents resolve the queries near real-time. For Covid-19
monitoring the self-diagnostics sends out alerts to patients with
resolution.
A Wearable Breast Pump Company used Infostrech’s Automation
Frameworks to test device and interface level quality.
This helped to compile and review critical scenarios on device and
generate reports and documentation which made the FDAaudit fast
and easy.

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MATURITY STAGES
INTRODUCTIONS
02
How RDMP brings maturity to
visualisation
Value Insight
03 How RDMP can integrate
multiple data sources Ease of Integration
04
How RDMP can configure
dashboard for different functions
& KPIs
Configurable Dashboard
01 How RDMP brings data maturity IOT Data Optimization

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IOT DATA OPTIMIZATION
INTEGRATION TO REAL-TIME ACCESS
DATA MATURITY PROCESS
THE TAXONOMY

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DATA MATURITY PROCESS
… EACH ORGANIZATION IS DIFFERENT
Identify
Channels
01 02 03 04 05
Data
Collection
Data
Consolidation
Basic
Analytics
Predictive
Analytics

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INTEGRATION TO REAL-TIME ACCESS
DEVICES
APPS
WEB APPS
GATEWAYS
DATA SOURCES DATA INGESTION
Data Mapping
and Cleansing
DATA UNIFICATION DATA AGGREGATION
Raw Data Lake
Unified Data Store
MICROSERVICES VISUALIZATION

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THE TAXONOMY
Events
Data
META DATA >>>
PARAMETERS >>>
Timestamp
Identifier
Firmware
Version
Available
Storage
Memory
Usage
Device
Connectivity
Status
Battery
Level
New
Firmware
Revision
Sensor
Connection
Status
Sensor
Error
Code
Secured
Bonding
Status
Connection
Strength
Last
Record
Sync
Id
Number
of
Records
to
Sync
Size
of
Records
EVENTS (USER OR SYSTEM) EVENT SOURCE COMPONENT / METHOD
Firmware Upgrade Failed Companion App DFU ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Abrupt Device Reboot Device Error handling, Method ✔ ✔ ✔ ✔ ✔ ✔
Body Vital MeasurementFailed Device Measurement ✔ ✔ ✔ ✔ ✔ ✔
Device Connection Failed Device / Companion App BLE->Connect ✔ ✔ ✔ ✔ ✔ ✔
Device Sync Failed Device / Companion App BLE->Sync ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Apply Taxonomy to the unstructured and
structured events both user actions, user
generated errors or system generated events,
errors, warnings, info, debug messages etc.
Device, Mobile App, Web App, Backend have their
own Data Collection / Analytics implemented.
Mapping these data together is very important.
SYSTEM EVENTS
USER EVENTS
EVENT SOURCES
PRIMARY SOURCE SOURCE 1
Component
SOURCE 2
Methods
EVENT METADATA AND
PARAMETERS
User Info System Info

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VALUABLE INSIGHTS
RDMP & ORGANIZATIONAL MATURITY

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HOW DOES RDMP BRINGS MATURITY?
… EACH ORGANIZATION IS DIFFERENT
VALUABLE INSIGHTS
Descriptive
Analytics
Diagnostic
Analytics
Predictive
Analytics
Prescriptive
Analytics
What happened?
Why did it happen?
What will happen?
How can I mitigate?
1 2 3 4
• Prescriptive Analytics
• Firmware Update
• Real Time Remote
Management & Monitoring for
Device
• Descriptive Analytics
• Device Statistics
• Device Critical Alert Trends
• Firmware Statistics
• Diagnostic Analytics
• Event Timeline
• User Journey with Critical
Alerts
• Event Analysis
• PredictiveAnalytics
• Determine Device Battery
Life & Other Critical Alerts for
various Hardware/Firmware
Combination

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EASE OF INTEGRATION
RDMP OVERVIEW
CLOUD ARCHITECTURE
FREE RTOS LIBRARY
HUB AND MOBILE APP FRAMEWORK

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OVERVIEW
EASE OF INTEGRATION
Mobile App BLE Framework
RTOS Library Greengrass SDK
Platform Cloud Implementation Platform Portal
DATA COLLECTION DATA PROCESSING DATA VISUALIZATION

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CLOUD ARCHITECTURE
EASE OF INTEGRATION

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FREE RTOS LIBRARY
EASE OF INTEGRATION
Log Information
Log Levels
Info, Debug, Warning, Error, Critical
Log Categories
Developer Defined log categories Example:
BLE_Event, System_Event, Battery_Event,
DFU_Event, etc
Log Message
Payload
Developer can attach custom payload with
Log event in Key/Value Pair form
Metadata
Attached automatically by Library. Date, Time,
Device Id/Serial No., Model No., Battery
Status
Log Collector
Log Storage Manager
Device Vital Manager
Configuration Manager
DFU Manager
BLE Log Transfer
Infostretch IOT Library
• Description
• Library will provide logging functions to
developer
• Developer will integrate library into code &
invoke log function at appropriate event
• Library will notify all the logs on connection
with Central device
• Optionally logs will be stored to file if the flash
storage is available and configured
• Library will manage configurable parameters
• Developer will define configurations to library
& use it
• Library will get updated configurations from
control center

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HUB AND MOBILE APP FRAMEWORK
GREENGRASS | IOS | ANDROID
EASE OF INTEGRATION
App Log Collector
App Vital/Metadata Manager
Hub/Central Framework
Device DFU/Config Manager
Connection & Pairing Manager
BLE Configuration Manager
BLE Communication Handler
BLE Request-Response Parser
Infostretch BLE Framework
Logger
Device Log Collector
• Description
• Hub/Central contains InfostretchBLE
framework for BLE related communication
• On BLE Framework initialization, It
automatically connectto Edge Device
Logging Service & Subscribe forLog
Notifications
• Framework will start receiving log in
chunks in background
• Framework will attach other metadata like
UserId,Region,Timezone,etc. These
metadata will be configurable
• Framework will also capture events of
Mobile Application
• Framework combines App& Device logs &
push to server
Cloud Sync

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CONFIGURABLE DASHBOARDS
OPERATIONS DASHBOARD
EVENTS AND USER JOURNEYS
EVENTS AND ALERTS DRILLDOWN
EVENT LOGS DRILLDOWN
CONFIGURABLE EVENT JOURNEY

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OPERATIONS DASHBOARD

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EVENTS AND USER JOURNEYS

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EVENTS AND ALERTS DRILLDOWN

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EVENT LOGS DRILLDOWN

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CONFIGURABLE EVENT JOURNEYS

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https://bit.ly/RDMP_AWSMarketplace
GET RDMP ON THEAWS
MARKETPLACE
REACH OUT TO US AT
AWS_EXPERTS@INFOSTRETCH.COM
TO LEARN MORE!
Simplify the monitoring and management of
critical IoT devices with Infostretch and AWS
RDMP IS ON THE AWS
MARKETPLACE!

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ASK YOUR QUESTIONS
BECAUSE ANSWERS
EXIST ONLY TO
QUESTIONS...
Chat Raise Hand
Please submit any questions
by utilizing the chat function.
Subscribe to DTV! A digital transformation channel http://bit.ly/digital_tv

THANK YOU!
Connect with Us:
info@infostretch.com
rupans@amazon.com
kinjan.shah@infostretch.com
chintan.prajapati@infostretch.com
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