Security Services Workshop
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This document discusses IT service strategy and how Mainstreet Technology can develop an effective strategy. It explains that IT services allow customers to achieve business outcomes without owning costs and risks. The document emphasizes that service strategy should start by understanding organizational objectives and customer needs to determine which services to offer, how to differentiate from competitors, and how to create value. It also addresses questions around defining service quality, allocating resources, and resolving conflicting demands. Furthermore, the document states that the value of a service is defined by its utility (what it does) and warranty (meeting agreed requirements).
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Security Services Workshop
- 1. Fuad Khan
- 3. IT Services: are business outcomes a customer wants without ownership of cost and risks. Service cost is reflected by Return on investment and Total Cost of Ownership for the customer. Service Strategy is central process which begins by understanding Mainstreet Technology’s organizational objectives and customer needs.
- 4. What services should we offer and to whom? How do we differentiate ourselves from competing alternatives? How do we truly create value for our customers? How can we make a case for strategic investments?
- 5. How should we define service quality? How do we efficiently allocate resources across a portfolio of services? How do we resolve conflicting demands for shared resources?
- 7. Utility + Warranty = Value of a Service Utility is fitness for purpose – what does it do? Warranty is fitness for use. –Service will meet its agreed requirements