Self management business-protocol
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The document discusses principles of business protocol including being on time, discreet, courteous, concerned for others, dressing appropriately, using proper language, executive communication, follow-up, and gift giving. Following principles like these helps business interactions go smoothly and shows respect for clients, coworkers, and others.
Self management business-protocol
- 3. Business Protocol Behaving in an appropriate manner has become a key strategy to getting and staying ahead in the business world.
- 4. Business Protocol Good business protocol will help your business go more smoothly.
- 6. Principles of Business Protocol #1 Be on time.
- 7. Be On Time Being on time shows respect for the people with whom you meet.
- 8. Be On Time If you will be late, call and give an estimate when you will arrive.
- 9. Be On Time If you arrive late, you may disrupt the presenter.
- 10. Be On Time Set realistic deadlines.
- 11. Principles of Business Protocol #1 Be on time. #2 Be discreet.
- 12. Be Discreet Keep confidential information confidential.
- 13. Be Discreet Don’t spread good or bad gossip.
- 14. Principles of Business Protocol #1 Be on time. #2 Be discreet. #3 Be courteous, pleasant and positive.
- 15. Be Courteous Greet people with a “hello” and a handshake.
- 16. Be Courteous Use appropriate words.
- 17. Principles of Business Protocol #1 Be on time. #2 Be discreet. #3 Be courteous, pleasant and positive. #4 Be concerned for others.
- 18. Be Concerned for Others Try to understand your client’s viewpoints and needs.
- 19. Be Concerned for Others Understand your co-workers’, superiors’ and subordinates’ viewpoints and needs.
- 20. Be Concerned for Others Be empathetic to the viewpoints and needs of others.
- 21. Be Concerned for Others Don’t brag about yourself.
- 22. Principles of Business Protocol #1 Be on time. #2 Be discreet. #3 Be courteous, pleasant and positive. #4 Be concerned for others. #5 Dress appropriately.
- 23. Dress Appropriately Follow the dress code of your company and industry.
- 24. Principles of Business Protocol #1 Be on time. #2 Be discreet. #3 Be courteous, pleasant and positive. #4 Be concerned for others. #5 Dress appropriately. #6 Use proper language.
- 25. Use Proper Language The following are inappropriate: • “Off color” jokes
- 26. Use Proper Language The following are inappropriate: • “Off color” jokes • Racist slurs
- 27. Use Proper Language The following are inappropriate: • “Off color” jokes • Racist slurs • Sexist slurs
- 28. Use Proper Language The following are inappropriate: • “Off color” jokes • Racist slurs • Sexist slurs • Ethnic slurs
- 29. Use Proper Language Be careful what you say on the phone in a work setting.
- 31. Executive Communication Be a good listener.
- 32. Executive Communication Pronounce names correctly.
- 33. Executive Communication Choose your words carefully.
- 34. Executive Communication Organize your thoughts before you speak.
- 35. Executive Communication Make sure any written communication is correct.
- 36. Follow-Up
- 37. Follow-Up It moves business relationships along.
- 38. Follow-Up Carefully choose those who you need to follow up with.
- 39. Follow-Up Follow-up should be sincere.
- 41. Entertaining Your table manners reflect you and your company.
- 42. Gift Giving • Consider the other person
- 43. Gift Giving • Consider the other person • Determine if appropriate
- 44. Gift Giving • Consider the other person • Determine if appropriate • Follow his or her company policy
- 45. Gift Giving • Consider the other person • Determine if appropriate • Follow his or her company policy • Be careful if a food item
- 46. Gift Giving Some companies have policies against gift-giving and gift-acceptance.
- 47. Gift Giving Acknowledge gifts with a prompt “thank you” note.