ServiceNow mobile roadmap December 2013
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The document outlines ServiceNow's mobile roadmap and philosophy. It discusses their mobile strategy across three major releases - Berlin, Calgary, and Dublin. Berlin focused on mobile views and platform integration on smartphones. Calgary introduced an iPad HTML5 app with improved features like card view and favorites. Dublin expanded to include iOS and Android HTML5 apps providing end-user self-service and a personal tasks app. The presentation emphasizes adopting a mobile-first approach and embracing consumerization to make mobile intuitive and secure, while addressing business objectives and competitive advantages. It also provides a top ten checklist for mobile readiness around BYOD, security, support policies and more.
ServiceNow mobile roadmap December 2013
- 1. ServiceNow mobile roadmap December 2013 Dan Turchin | ServiceNow | Sr. Director Product Strategy
- 2. Objectives 1. 2. 3. 4. Understand our mobile roadmap Consider how mobile can help your organization Plan your mobile strategy Q&A
- 3. Our mobile philosophy Mobile first Design for mobile use cases. Reduce clicks, eliminate unnecessary typing, and personalize the interface. Presence-aware Make the mobile user experience better than the web by incorporating status, presence, social cues, and location. Embrace consumerization Make accessing, managing, and using ServiceNow when mobile intuitive, familiar, and secure.
- 4. Mobile in Berlin, Calgary, and Dublin Release Smartphone Tablet Berlin Mobile views Web interface Calgary Mobile views iPad HTML5 app Dublin iOS and Android HTML5 app iOS and Android HTML5 app iPhone in Berlin iPad in Calgary iPhone in Dublin
- 5. Mobile in Berlin • • • • Key features Platform integration Device detection Unified architecture Social integration
- 6. Mobile in Calgary • • • • • Key features iPad HTML5 app Card view Favorites Preview pane Multi-column filter in lookup lists
- 7. Mobile in Dublin • • • • Key features iOS and Android HTML5 app End-user self-service Personal Tasks app Stream view of lists and forms
- 8. Why your mobile initiative will succeed
- 9. Where’s the business value? Business projects succeed. Technology projects fail. What are our business objectives? What gives us a competitive advantage? How will improved responsiveness impact the business?
- 10. Mobile strategies that work ...answer these questions Who will benefit most from mobile and why? Are we ready for it culturally and technologically? Where will adoption be quickest?
- 11. Mobile readiness top ten Successful mobile initiatives answer these questions... What is our BYOD policy? What is our MDM (Mobile Device Management) policy? Are Android and iOS devices secured using a third-party agent? Are BlackBerry users assigned to a BES (BlackBerry Enterprise Server)? Is our device support policy different for smartphones and tablets? What is our data storage policy for mobile devices? Does our privacy policy allow the sharing of location-based information? What is our default data plan per supported carrier? How is excess usage handled? How do we authenticate to internal applications from mobile devices? Who owns mobile security? Support? Provisioning? Billing? © 2013 ServiceNow All Rights Reserved 11
- 12. Why you’ll succeed Reward good behavior Cultivate power users Have a plan Have a strategy
- 13. Learn from the best IT Users Business Users Managers
- 14. Download the whitepaper Lessons from Successful Mobile Initiatives servicenow.com/white-papers.do
- 15. Our whole crew’s here to help Dan Turchin Sr. Director Product Strategy e: dan.turchin@servicenow.com p: (408)899-3954 m: (650)533-0918
Editor's Notes
- #14: IT Users: pedometer study at SeagateBusiness users: self-service password reset saved EOQ dealManagers: 45 minutes additional productivity – higher employee retention and better quality of life