Share Point User Group Content Is King
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This document summarizes a presentation given by Ian Rudy on content delivery using SharePoint 2010. The presentation discussed how user-centered design concepts can help deliver relevant content through personalized experiences. It explained how content inventory analysis revealed patterns in content types across regions and languages. The presentation also demonstrated how features like content types, content query web parts, and the new content type hub in SharePoint 2010 support building an information architecture for personalized content delivery.
Share Point User Group Content Is King
- 1. “Content is King”Ian RudyPrincipal ConsultantCIBER Collaboration PracticeSharePoint Solution ArchitectJames StevensPrincipal ConsultantCIBER DW/BI PracticeBI Solution ArchitectPittsburgh Area SharePoint User GroupWednesday, July 20, 2011
- 2. OverviewJoin the Pittsburgh Area SharePoint User Group as we welcome Ian Rudy, Principal Consultant and Solution Architect at CIBER, to deliver a session entitled “Content is King.” During this session, Ian will discuss how to bring relevant content to people in today's global intranets, with the advent of user centered design concepts and social features having a strong influence on today's corporate intranets. Through the session you will learn about how SharePoint 2010 has the tools to build a more robust and relevant content/information delivery platform and how a strong Information Architecture (IA) can bring success to these efforts. The focus of this session is on personalized content delivery in an intranet setting and leveraging some of the new Enterprise Content Management features in SharePoint 2010 to make it happen.
- 3. Events This Week:July SharePoint Users Group Meeting – Content is KingWednesday, July 20, 2011 | 10:45 AM - 1:00 PMLocation: Microsoft offices, 30 Isabella St., Alcoa Business Services Center, 2nd Floor, 15212Cost: Free of charge, please register to attend.Ian Rudy, Principal Consultant and Solution Architect at CIBER, discusses personalized content delivery in an intranet setting and how to leverage some of the new Enterprise Content Management features in SharePoint 2010.Sponsored by: DellThe Pittsburgh Technology Council's Events Bulletin
- 4. AgendaIntroductionWhat is User Centered DesignWhat problem are we trying to solveApproaching User Centered DesignBusiness ObjectivesInformation Architecture ProcessSharePoint 2010 New FeaturesDemo using UCD approachesQ/A
- 5. Rather than requiring users to adapt their attitudes and behaviors in order to learn and use a system, a system can be designed to support its intended users’ existing beliefs and behaviors.Create experiences based on observed or implied user needs over time.Place users at the center and design solutions to support them.Social and Enterprise 2.0 concepts are starting to influence this approach in major ways.What is User Centered Design?
- 6. Separate presentation from storage and logical architectureAllows for proper site collection and content database storage modelsRemoves the need to know “where” things areProvides a more extensible and flexible design of SharePoint.. And opportunities to distribute and scaleNaturally supports robust and faceted searchUCD Impact to SharePoint Architecture
- 7. I can’t find anythingI can’t find the information I know is thereSearch is really badThere are 3 versions of the same contentI’m not sure where to find the latest informationMaking the intranet relevant to every userBusiness change from regional to global focusWhat problem are we trying to solve?
- 8. Can a BI Architect be a good Information Architect?
- 9. Create a single global corporate communications platform“Get targeted, localized and relevant information to the right people at the right time”Increase the quality and visibility of published information to the employee population“Provides one source of the truth”Improve collaboration and innovation capabilities“Encourage sharing of best practices”Offer an improved user experience through enhanced personalization, search, navigation, knowledge sharing and social media tools“Make users happy”Deliver a current, searchable employee directory“Help everyone find and network with the right people”Intranet Project Objectives
- 10. Make the IA sufficiently resilientBuild site that can withstand organizational restructuring (reorganizations, mergers, acquisitions, Change in Business Strategy, etc.)Help users find content quickly and easilyImprove productivity by Eliminating Wasted ClicksImprove usabilitySimple Navigation and Robust SearchProvide a consistent user experience, look and feelInformation Architecture GoalsThink of Information Architecture as the Business Language of your Company
- 11. Discovery InterviewsReviews of other Intranet sites’ structures.Analysis (Site Traffic, Search Results)Content Inventory WorksheetsCard SortingSurveysExpert ReviewFocus GroupsCIBER Practice Knowledge – Industry Best PracticesResearch Methods (IA Tools)
- 13. News (Corporate Communications)News was targeted to specific audiences. Global (everyone), Business Unit (Regions), Functional Area (Departments) and translated into various languagesExample: Latin America Senior Management Organizational Announcement in SpanishPoliciesNoticed that Policies were categorized by Business Unit (Regions), Functional Area (Departments) and Published in different LanguagesExample: North America, HR Social Media Policy written in EnglishProceduresNoticed that Procedures were categorized by Business Unit (Regions), Functional Area (Departments) and Published in different LanguagesExample: Operational Procedure for Manufacturing in Europe written in GermanFormsNoticed that Forms applied to Business Unit (Regions), Functional Area (Departments), Processes (Tasks) and written in different LanguagesExample: Request for Business Cards/Stationary for UK & Ireland in EnglishExample: Fleet Operations Form that Applies to North America in EnglishContent Inventory Worksheets – Noticed a Pattern
- 14. Different Types of IA: Site Navigational StructuresOrganizational BasedGeographical (Business Units)
- 15. Departments (Functional Areas)User Centered DesignTargeted Communications to Me
- 16. My Profile – Interests, Ask Me About
- 17. Communities I’m a member of
- 18. Discover content I’m interested in
- 19. Resources that apply to MeTask BasedEmployee Services
- 20. Manager Services
- 21. Tools for the JobTopical BasedBuzzword
- 22. “Topic of the Day”Content is personalized for employees based on their Business Unit, Functional Area and Language.With a User Centered IA Design . . . Best of All WorldsThen manage the metadata via Taxonomy Term Store
- 23. Where do you put all the other Content? Portal Landing Page Sites
- 24. Brainstorming the IA - High Level Navigation
- 25. What is a content type? Why should we use them?Content Query Web PartNew Content Type Hub featureOpen-closed principle for content type designNotes from the field regarding the new content type hub and content type publishingSharePoint 2010 New Features to support UCD
- 26. Absolutely best performance for rolling up contenthttp://blog.mastykarz.nl/content-query-web-part-vs-custom-aggregation-web-part/Numerous ways to tweak and “customize”Export and change settingsSubclass – override and extend functionalityXLSTI know.. Can’t query across site collections.. Single Responsibility PrincipleEvery object(site collection) should have a single responsibilityCQWP – Ginsu knife of SharePoint
- 27. Allows for central management of content types and related information and publishing across site collectionsNot only for content typesPoliciesDocument SetsWorkflow associationsFunctionality is part of the Managed Metadata ServiceSubscribe within or across farmsContent Type Publishing/Syndication
- 28. Open/Closed Principle for Content Type Design
- 29. Think long and hard about where you put your site collection..Base content types need to be deployed through code or the UI!! Everything inheriting from those can be deployed in other ways (CAML, manual, code)There is a new SPContentType constructor to make the code deployment easier and lets you control the ID of the content typeBuild your entire content type hub as features and solution packages, make sure to activate the Microsoft Content Type Syndication Hub featureContent Type Hub Rocks!!.. If you are careful
- 30. DEMO
- 31. Questions?