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This document contains the resume of Siddarth Kaul. It summarizes his work experience in network operations and technical support spanning over 3 years. It lists his areas of expertise as service management, complaint handling, vendor negotiation, SLA/performance tracking, and project management. His most recent role was as a Tier 3 Engineer at Pandora R&D Labs, where he provided backend support and technical support for unified communication products. Prior to that, he worked as an Engineer for TCIL where he supported VSAT installation and coordination for the African Union. He has an MSC in IT from Lovely Professional University and a B.Tech in ECE from NIEC Delhi.
SIDDARTH new
- 1. SIDDARTH KAUL Email:-siddarthkaul7@gmail.com, Cell:-+91-7093038897, 9958357737 ENGINEER Extensive experience of3 yrs. in network operations & technical support for client and end user systems. Areas of Expertise Service Management Complaint Handling & Resolution Vendor Negotiation SLA/Performance Tracking Project Management Key Points: Proven, strong Project & People management skills. Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals Adept at SLA bound environment. Project planning , communication and delivery Leading Service Management, Purchase ordering and billing team. PROFESSIONAL EXPERIENCE Pandora R & D labs pvt.ltd 24 Nov 2014 – Till date Tier 3 Engineer Hyderabad, Telengana Taking care of backend support of at Tier 3 level of Unified communication (Cloud Environment)for account creation,updation, deletion on world smart product of company Responsible for rights on User accounts of smart box cloud storage product of company with overall responsibility for storage of data of US clients on smart box. Responsible for documenting SLA/KPI performance indicator reports of both products of tier 3 support on Word smart (Unified Communication Platform) and Smart Box (Unlimited storage product) Responsible for configuring Polycom & Cisco softphones, IP phones & Switches & routers of CISCO based products Responsible for ACD Call management options (Similar to CISCO UCCM (unified contact center manager & express &UCCX), authentications and user logins at different client ends according to product services, interruption and deletions of accounts. Configuring world smart Call manager at different locations. Providing Tier 3 Technical Support to WorldSmart products which include SmartBox, CloudUC and SentraCloud. Configuration and support related to UC software product and PBX system. To assist Tier1, Tier2, partner resellers, partner wholesalers and support teams.
- 2. Provisioning phones and issues related to phone registrations. Phone models include polycom (301,450,550, VVX 300, VVX 500), Grand stream, Cisco(7960,7961G,7600 SPA). Troubleshooting issues related to local routers and bandwidth at customers location. Weekly follow up with partners and customer site administrators. Attending weekly support meetings with tier1, tier2, director of support and partners. Responding to emails, IM support and direct or escalated on-call support. Configuring EDGEWATER VOIP based Routers at Customer location via remote access. Reporting and monitoring of network call flow on Nag iOS, tracing network connectivity at various router ports and configurations through Wireshark & Homer monitoring tool. Tlecommunication Consultants India Limited (TCIL) 25 Feb 2013 –14 Nov 2014 Client – African Union Engineer Pan African E Network Project Country - Deputed to Democratic Republic OfSaoTome E Principe At present in Hyderabad • Coordinate and execute VSAT installation and configuration tasks. • Provide the better effort to execute the site for Tele education & Telemedicine. • Technical support to VSAT installation, commissioning as well as troubleshooting to our client. • Testing of equipment for the existing VSAT sites. • Operation & Maintenance of Deploy and troubleshoot all types of equipment at site. • Manage Local area Network under implemented sites. • Fault diagnostic and on-site troubleshooting. • Hub operation and maintenance of VSAT circuits. • Generate report for daily activity & Prepare fault report according to the Installed Equipment at site. • Prepare regular consolidated monthly report as per direction of HUB Station under time framework. • Monitor all backbone links and network devices as deployed by Earth Hub Station. • Provide quality support for all equipment’s and respond to Satellite Earth station enquiries/complaints • Troubleshooting WAN connectivity’s such as Leased Lines, ISDN, VSAT. • Managing V-SAT and V-SAT applications • Installation and configure ofCISCO Switch (CISCO CATALYST 2960) Backup and restoration of Router and Switch Configurations and IOS images. • LAN Monitoring, troubleshooting, LAN IP management, Maintenance of Network, maintain FTP server, configure and maintain VLAN’s • Sending Daily/Weekly/Monthly reports to Management • Provide training to staff at the customer location • Providing VLAN Environment using Cisco 2960 series, Juniper Switch (Ex 3200, 4200) • Video Conferencing Monitoring. • Technical support for all Government Office’s system and LAN network • Responsible for high up time of all leased lines, OFC (FDDI) • Documentation of customer database such as IP addresses, passwords, interfaces, network diagram • Troubleshooting the Network issues & links, follow up with service provider to find fault tolerance.
- 3. • Assisting in the implementation & monitoring of the network (WAN), troubleshooting network problems and conflicts. Addressing performance bottlenecks and ensuring maximum network uptime. SSIPL Retail Limited. 02nd April, 2012 – 22nd February, 2013 Executive –IT Helpdesk Taking care of the VOIP connectivity with NIKE Retail outlets Diagnosed fault-related cases by effectively utilizing software diagnostics Co-ordination with Service Providers related to new projects Daily database backup and connected data flow from store to Headquarters. Responsible for installation ofMS Navision 2009 Client server database at Retail POS outlets across NIKE South India Provided technical support, monitored and assisted in troubleshooting critical issues such as database entry overflow and underflow management for point of sale & billing Customer support for the implemented systems. Co-ordination with hardware vendors and other Service Providers. Identifying and resolving dataflow matrices in database for cost entry updating on different NIKE brands from time to time according to service & management level requirements Co-ordination with Customers, Understanding their needs and requirement. Reporting the health of database and escalating for any degradation in service level. EDUCATIONAL AND PROFESSIONAL CREDENTIALS MSC (IT) : LOVELY PROFESSIONAL UNIVERSITY(DDE) PGDCA : SHIATS FORMELYALLAHABAD AGRIGULTURAL UNIVERSITY B.TECH (ECE) : NIEC DELHI – AFFLIATED TO GGSIPU DELHI DIPLOMA (ECE) : ELECTRONICS & COMMUNICATION ENGG (From Board of Technical Education, Government of Delhi) S.S.C : NIOS DELHI NCR H.S.C : SOMERVILLE SCHOOL NOIDA DELHINCR CCNA : CISCO VOICE CERTIFIED PROJECTS/ SUMMER INTERSHIP UNDERTAKEN AS A PART OF ACADEMICS PROFESSIONAL PROJECTS • Electronic keypad lock for telephones • Step down ac to dc converter for digital circuits of 5 v • Regulator series • Rear view monitor for automobiles for parking bays and TV visualization • Hi-tech car parking system using sensor incursion prototype technique PAPERS PUBLISHED
- 4. IMPLEMENTATIONOF MICROSOFTAX2012 from Microsoft Navision 2005 for small & medium enterprises(ERP PLATFORM) on IJECS WEBSITE:www.ijecs.in ERP SYSTEMS: CUMULATIVE SOFTWARE FAILURES available on academia .edu UNDERSTANDING IPV4 & IPV6 DIFFERENCES & TRANSITION MECHANISMS available at academia.edu PERSONAL INTRODUCTION Father's Name: Atten Ji Kaul Mother’s Name: Pyari Kaul Date ofBirth: 11-01-1988 Marital Status: Single Sex: Male Nationality: Indian Passport: G9198750 Language Known: Hindi, English & Portugese PLACE:Hyderabad SIDDARTH KAUL DATE: