SilkRoad & Rollins Case Study: Automating Recruiting and Onboarding
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Rollins, Inc., a parent company of nine pest control subsidiaries, embarked on an automation project to improve the manual recruitment and onboarding processes that caused delays and employee dissatisfaction. Implementing Silkroad's solutions streamlined these processes, leading to more timely payments, cost savings, and enhanced employee engagement. The successful rollout involved extensive planning, communication, and training to ensure user adoption and support for ongoing operations.
SilkRoad & Rollins Case Study: Automating Recruiting and Onboarding
- 1. How Rollins, Inc. Got the Automation Bug
- 2. Parent company to 9 pest control subsidiaries – 500+ locations in US – Locations in Canada and Australia – Over 10,000 employees Orkin Pest Control is the largest, most recognized brand Rollins, Inc.
- 3. Before automation… Branches handled recruiting and onboarding 100% manual process
- 4. New Hires Received a 60-Page Packet
- 5. Problems with Paper Constantly missing packets Chasing down faxes and overnight mail Delayed paychecks Wasted time and paper Negative employee engagement
- 6. Preparing the Business Case Developed a stealth HR team in 2009 Created rationale for automation Involved PMO, Finance and HR to help prove the case Reviewed every piece of paper for functionality and need
- 7. Presenting to Executive Team Solution Automation would: Streamline process so new hires are paid in timely manner Provide ROI through significant cost savings in time, printing, paper and shipping costs Improve employee engagement from Day One Challenges Lost productivity locating faxed new hire paperwork Negative feedback from employees Branch Manager and HR frustration Need for compliance to maintain and grow Federal Contracts Biggest hurdle: Previous lack of success with technology at Branches
- 8. Project approved by Executive Steering Committee in June 2011 Timeline: Approx. 1 year
- 9. NEXT: Identifying vendors Received references Issued an RFP Held 5 presentations RESULT: SilkRoad selected PROJECT SCOPE: Implement SilkRoad Recruiting and Onboarding for 6 subsidiaries plus corporate offices in Atlanta
- 10. 1. Planning 2. Communicating 3. Motivating 4. Educating Keys to Success
- 11. Found the right people for the implementation team Worker bees, influencers, “naysayers,” decision makers Assigned fully dedicated team members Included a PMO project manager 1. Planning
- 12. Project Executive Steering Committee Defined the role of each team member Met twice a week with the project team Created a detailed project plan Followed a phased approach Tracked and documented everything!! 1. Planning
- 13. 2. Communicating Assigned a team member to manage communication Utilized different means to reach dispersed population: Reference guides, intranet information, video clips Repeated key messages over and over Addressed negative feedback directly
- 14. Got input throughout project Incorporated suggestions Were flexible Involved Payroll since it affected them greatly Held bi-weekly meetings to help them learn new system Kept in mind: User adoption was the ultimate goal! 3. Motivating
- 15. Knew our users and how they learn Developed user guides Offered training to accommodate different learning styles: Hands-on webinars One-on-one sessions Group sessions 4. Educating
- 16. TODAY: “We don’t want to go back to the way it was before!” - Users
- 17. The work continues… Identified internal support team Got to know SilkRoad team Attended User conferences Developed a plan going forward to support plan After Successful Implementation
- 18. Watch this Customer Spotlight Recorded Webcast Here it from Rollins!
- 19. About SilkRoad SilkRoad® is a leading global provider of cloud-based, end-to-end talent management solutions that enable customers to find, attract, develop, and retain the best talent. The award-winning SilkRoad® Life Suite® includes Talent Acquisition, Talent Development, and HRMS solutions that are delivered through a Talent Portal to drive greater engagement, collaboration, and user adoption. The suite is easy to deploy, easy to use, and affordable for businesses of every size. Visit www.silkroad.com for more information. Follow us on Twitter Follow us on LinkedIn (Click images to follow us)
- 20. See how you can catch the automation bug! What the demo videos! How Rollins, Inc. Got the Automation Bug Thank you! Click here Click here