Simone Jo Moore: Machine Humanity

Editor's Notes

• #2: Our fascination with machines is infinite as is the unceasing focus to humanise them. How far are we willing to take AI? Humans are emotional but not always emotionally intelligent so it is possible we limit the technology as much as the technology may turn us into automatons, losing ourselves in what we create. To deal with the volatility, uncertainty, complexity and ambiguity of our environment we must look beyond IT.
• #3: Miss Zeynep Tufekci - Turkish writer, academic, and techno-sociologist known primarily for her research on the social implications of emerging technologies in the context of politics and corporate responsibility
• #4: Advanced computer called AIVAS (Artificial Intelligence Voice Address System), at the Landing site that is being excavated. AIVAS has remained undisturbed since the events of Dragonsdawn some 2500 years earlier and, in addition to holding a huge volume of stored information long since lost to the Pernese society, claims to be able to eliminate the threat of Thread forever. Aivas itself had been programmed to speak with a masculine-analogue, inquisitive, somewhat humorous personality, which gave the impression of a light-hearted counsellor to the Pernese, who have no real concept of what artificial intelligence entails.
• #5: In a volatile, uncertain, complex and ambiguous world, there are people trying to answer the question as to what does the fourth industrial revolution mean? http://www.marbef.org/wiki/resilience_and_resistance
• #6: Here is how some of the world economic forum views and I recommend you watch their 11minute video. What I found quite interesting is the context of the AI views expressed are very much driven by the role they have and the work they do. This is very human indeed. https://youtu.be/khjY5LWF3tg
• #7: When we are born we can do almost nothing, but can learn to do almost anything - this is human intelligence. The distinction now goes beyond thinking… and more and more the research is coming back to our decision making process based on how we feel about what we think and trying to emulate that in AI.
• #8: https://pdfs.semanticscholar.org/81e9/a05d1c57274d806ef04c544d13e5eee860cc.pdf The search for an artificial being as a human companion dates back to ancient mythology and creatures such as Golem in medieval literature. However, the contemporary understanding of an automatic creature began when Czech writer Karel Capek coined the term "robot" (meaning a worker or a servant) in 1921 and Russian-born U.S. author Isaac Asimov developed the concept of robotics in the 1940s to describe the field of designing and using automats for human purposes Over and over again we are shown a utopian paradise made successful to combat the hazards that we built and enacted on earth only to discover the inherent destruction of such is inescapable because of our natural human tendencies.
• #9: This leads me to be rather wary given how the movies explore our future. Do the movies emulate the truth or create the existence of our truth?
• #10: Having Irish roots, I’m rather fond of Murphy’s law - you see, Murphy was actually an optimist. "Traffic lights turn red when you're in a hurry, or your e-mail crashes just as you are about to hit 'send' on that critical message” Broaden Sod's law to a general sense of being "mocked by fate". In these aspects it is similar to some definitions of irony, particularly the irony of fate. - "bad fortune will be tailored to the individual" and "good fortune will occur in spite of the individual's actions" Murphy's technological origin on John Stapp's Project MX981 is more upbeat—it was a reminder to the engineers and team members to be cautious and make sure everything was accounted for, to let no stone be left unturned—not an acceptance of an uncaring un-influenceable fate.
• #11: Being smart, is not the same thing as being clever. We can’t afford to drop our brains, but when we do, you’d be surprised at how creative the heart that drives us to survive can be! http://www.institutefordigitaltransformation.org/semper-paratus-always-ready/ Coast Guard is the Force Readiness Command and their Doctrine is, “The Service has built its reputation on being ‘Always Ready’ to meet any maritime challenge by successfully and repeatedly adapting to the situation at hand.” Their customers are very visible, and their needs are clear – if the Coast Guard fails, lives could be lost. They work from the needs of the customer backwards to develop the services that keep us safe. This is the true essence of digital transformation – not the implementation of mere technology to automate core services, but the shift in power to the customer and the need to continually adapt technologies, processes, and culture. That requires continuous “Readiness” to adapt to dynamic customer needs and ever-changing technology to meet those needs.
• #12: This new reality needs to become the DNA of every employee. Let’s bring in another analogy. That of Symbiotic relationships. Sometimes beneficial, sometimes harmful.
• #13: Emotions are on the fringe but emotions organise rather than disrupt our thinking. Worlds largest emotion repository with 3.5 billion frames captured from 6.7million faces Diverse in ages, gender, ethnicity and culture - 87 countries captured in real world conditions What is common between smiles, frowns etc slowly but surely learning different human states. We cannot anchor computation for such subjective decisions the way we can anchor computation for flying airplanes, https://techcrunch.com/2016/12/10/5-unexpected-sources-of-bias-in-artificial-intelligence/ https://www.ted.com/talks/zeynep_tufekci_machine_intelligence_makes_human_morals_more_important/transcript#t-178705
• #14: All over the world, education forms the basis for a desirable future. Knowledge and practical skills in the use of new technologies and methods ensures that businesses can continue to be innovative and sustainable and that people can participate in all cultural, political, social and economic aspects of a society. The world is open to learning … how many years have you been watching youtube videos to learn how to do something, read everything there is about a topic on the internet.
• #15: We sometimes need to re-write our own programming if we are to successfully program AI. http://www.cryptomuseum.com/crypto/baudot.htm 1970s Murray Code also known as Baudot code. The Baudot code, invented by Émile Baudot, is a character set predating EBCDIC and ASCII. It was the predecessor to the International Telegraph Alphabet No. 2 (ITA2), the teleprinter code in use until the advent of ASCII.
• #16: https://learning.linkedin.com/elearning-solutions-guides/workplace-learning-report-2018
• #17: https://www.wsj.com/articles/artificial-intelligence-the-robots-are-now-hiring-moving-upstream-1537435820 DeepSense, based in San Francisco and India, helps hiring managers scan people’s social media accounts to surface underlying personality traits. The company says it uses a scientifically based personality test, and it can be done with or without a potential candidate’s knowledge. HireVue says its algorithm compares candidates’ tone of voice, word clusters and micro facial expressions CC with people who have previously been identified as high performers on the job. Transforming how we acquire talent. Hire View company use video based interviewing and address the bias wired in our brains. You record a 5 minute video answering questions, who you are and so on, gets analysed for the text but also your face. Not gender or ethnic bias but on non-verbal skills (eg. sales, flight attendant). identify what kind of expressions and general non-verbal comms does best for which jobs). Rank and sort and then human start interviewing process.
• #18: We’re not all the googles, facebooks and amazons of the world, but that doesn’t mean that we can’t draw the talent we’re looking for if… The recruitment experience is their first experience - is the truth, a lie, somewhere in-between? Does it say, we need you without being desperate? Companies have become candidates - Whosoever has internalised that companies need to give significantly more effort today to be at all interesting as an employer for the coveted target group is already ahead of the field. You can have the best pipeline within your business however remember, systems make it possible but people make it happen. Key to making your processes viable, dynamic and useful is the understanding of how they interact. But it's more than that... it's important to understand how people interact with technology, how people interact with process, and how people interact with other people. It is in the interactions where we usually find the conversation breaks down.
• #19: Can’t be on the team doing the same thing for the rest of my life. How many times have you changed (not jobs) but your career so far? Be proud of how you’re developing your career. CNN - A convolutional neural network (CNN) is a specific type of artificial neural network that uses perceptrons, a machine learning unit algorithm, for supervised learning, to analyze data.
• #20: Gartner 2017 - AI will create 2.3 million jobs, exceeding the 1.8 million it will remove Master's Program Human-Technology Interaction at TU Eindhoven in NL: a multidisciplinary Master Program that applies knowledge from social sciences to problems related to the introduction of new technologies. Read more at: http://phys.org/news/2015-03-technology-rewriting-rulebook-human-interaction.html#jCp http://theconversation.com/virtual-distance-technology-is-rewriting-the-rulebook-for-human-interaction-38693
• #21: https://www.marketwatch.com/story/job-of-the-future-robot-psychologist-2017-07-13
• #22: Humanise Technology - alvaro marques - Chief Creative Officer at METHOD (Strategic Design Firm) 60k people around the world. Mental Health - global logic: design thinking; co-creation to solve challenges are in health care; communication. A lot of tabus and not enough solutions to managing emotions so set out to design an empathy engine and give us a better vocabulary to communicate how we are feeling. FINE collection of 3 indidivudal pieces: 1. Empathy engine - identify and classify emotions (body level expression) the intelligence behind the system tracking how you’re feeling and doing - basic interaction 2. Home APP - emotional thermostat for the family through communication. Collaborating with NHS psychiatrists and found lack of communication of suppressing emotions and lack of vocabulary. Tech & Design at the forefront and how it can apply. 3. Device sits at home or office (family app) that aggregates all the sentiment from your ecosystem - collective mood of family of office to give you the thermostat. AI needs emotion = helping us be healthier and happier? Method, a GlobalLogic company, today announced the introduction of F.I.N.E. (“FINE” – Feeling Insecure Nervous Emotional), a collaborative research and design platform investigating how design and technology can play an active role in supporting mental wellness. The idea, developed as a proof of concept, seeks to explore how strategic design, advanced software technology, and machine learning are brought together to help address a pervasive and important societal issue, mental health. Interest from health care, public services but also from insurance and work place morale; reward systems; preventing sick days; and also in classrooms that impact learning. https://go.globallogic.com/method_FINE
• #23: Forging new partnership between AI & Humans needs to be based on trust = enter EI. term "emotional intelligence" refers to the ability to identify, express, and understand emotions; to assimilate emotions into thought; and to regulate both positive and negative emotions in oneself and others. Source: https://www.keystepmedia.com/shop/12-leadership-competency-primers/#.W3FlLC17FYg https://www.kornferry.com/institute/emotional-intelligence-employee-retention-leadership-style
• #24: 0,20 Adoption doesn’t happen quickly and it requires leadership and a culture mindset shift. Let’s look at some different ways of thinking that can enhance and shift the way you see things. In trying to reach innovation, we need creativity and in order for creativity to thrive we need: Imagination Leadership Cultural Change Statistics: https://www.atlassian.com/teams/it/it-trends?utm_source=pink-elephant&utm_medium=newsletter&utm_campaign=service-desk_adexp-litt-itsm_pe-newsletter_june-fy17
• #25: https://www.capgemini.com/wp-content/uploads/2018/07/AI-Readiness-Benchmark-POV.pdf
• #26: A successful digital transformation is not, in fact, a technology-driven endeavor. We can and we should use computation to help us make better decisions. It is first and foremost a cultural and organizational transformation. Bringing math and computation to messy, value-laden human affairs does not bring objectivity; rather, the complexity of human affairs invades the algorithms. Digital technology is merely the catalyst.
• #27: IJM Boston Box - ‘different ways of Being Better’“Boundaryless behaviour is our number one value. You must be open to an idea from anywhere, inside, outside, up, down. The only thing that counts is the quality of the idea, not the rank of the person originating it”. Jack Welch, former CEO of General Electric
• #28: http://russia-ic.com/news/show/21238#.W583RS17FYg https://www.rbth.com/science_and_tech/2016/11/08/russian-robot-to-act-as-companion-to-astronauts_645993 FEDOR - Final Experimental Demonstration Object Research
• #29: Ethical questions abound with AI systems - how machines recognize and process values and ethical paradigms. Consider whether, when, and how machines should to make decisions about human lives — and whose values should guide those decisions. https://9to5google.com/2018/09/18/google-ai-france-expansion/ https://www.gov.uk/government/consultations/consultation-on-the-centre-for-data-ethics-and-innovation/centre-for-data-ethics-and-innovation-consultation https://www.forbes.com/sites/samshead/2018/10/01/facebook-plans-to-double-size-of-ai-research-unit-by-2020/#293ffb8a4c4f
• #30: https://www.ciodive.com/news/skills-required-of-a-successful-2020-it-service-management-professional/529419/
• #31: https://www.usertesting.com/blog/how-ideo-uses-customer-insights-to-design-innovative-products-users-love/
• #33: It takes Trust, Transparency, Communication, Conversations & Collaboration 5 key emotions: Curiosity: The gap between what we know and don’t know. an itch to be scratched. on a scale with knowledge and once you know too much, your curiosity weakens, but if you don’t know enough, you are not curious at all. Excitement: Personal value business buying decision, such as career advancement, confidence or popularity. Trust: Bedrock of healthy relationships. Instant replies, creating conversations and excellent customer care. Insecurity: FUD - Fear, Uncertainty, Doubt Uniqueness: Are you having a conversation with your customer or at them? When companies understand how their users are using their products, they can preempt their next needs, making it seem as if the brand is reading your mind. Source: http://www.exodus-digital-marketing.co.uk/human-to-human-marketing-5-emotions-every-marketer-must-recognise/#utm_sguid=145365,cbfe98ca-be2a-3a5e-9a09-439e30a5fbd3
• #34: In the end we Improvise, modify, adapt & overcome!