Skills for Implementing Effective BPM
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This document outlines key factors for successful change management including executive commitment, leadership and staff buy-in, focusing on people, process, and technology. It identifies competencies like demonstrating excellence, driving performance, coaching leaders, and enabling change. Resources should include hiring the right talent, training, career planning, and preparing for redeployment. The culture needs documentation, process improvement, sharing information, rewarding issue identification, and focusing on performance. Training and development involves functional, process, system, business, control, leadership, service, and customer skills using a 10:20:30:40 approach.
Skills for Implementing Effective BPM
- 1. People
- 2. Change Management Executive Commitment Leadership Buy-in Staff Buy-in Process Technology
- 3. Key Competencies Demonstrating Personal Excellence Driving Extraordinary Performance Coaching and Developing Leaders Accepting and Enabling Change Building Better Relationships Enhancing Business Acumen
- 4. Resources Hire the right talent mix to match the vision Enhance effectiveness through trainings Build Career Planning for team Prepare for Rebadging/ Redeployment
- 5. Changing the Culture Documentation Process Improvement Sharing Right Things Reward Identifying Control Issues & Enhancements Focus on Performance
- 6. Training & Development Functional, Process, System & Business Skills Control & Metrics Leadership Basics Service & Customer Orientation Approach -10:20:30:40 for people development