Smart Phone
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The document discusses how smartphones are changing consumer behavior and creating new opportunities for marketers. Some key points: 1) Smartphones allow constant access to the internet and information wherever consumers go, improving quality of life. This gives marketers new ways to engage consumers throughout the day. 2) Consumers are heavily using their smartphones to share photos and content across social networks, and to research products while shopping. 3) Mobile advertising is beginning to influence purchases, with over a third of consumers taking action from mobile ads. Younger users and iPhone owners have the heaviest mobile usage patterns. 4) Marketers have opportunities to influence consumers in new contexts like during shopping trips. Mobile also provides a
Smart Phone
- 2. Table of conTenTs 2 overview 4 smartphone living 18 smartphone Marketing 28 smartphone futures 32 conclusions
- 3. overvIew In an increasingly mobile world, the smartphone has become a lifestyle- changing device. The smartphone is the first device to provide instant access to the internet and online information resources wherever consumers go. Time-starved consumers say that smartphones improve their quality of life by allowing them to multitask on-the-move. for marketers, this creates a new opportunity to maintain contact with consumers throughout the day and influence purchase decisions in ways never before possible. universal Mccann and aol partnered with Questus, a leading interactive marketing and research firm, to conduct an extensive multi-phase research project examining how smartphones are influencing american lifestyles and media consumption. This research report analyzes the intersection between consumer media usage, lifestyle and purchase preferences.
- 5. The sTudy: lIvIng • MarkeTIng • fuTures 270MM US mobile subscribers 63MM web access mobile 19MM web access mobile on weekly basis 5 Whom did We speak With? approximately 1800 participants were selected for this study based upon their frequent use of smartphone devices, with nearly all participants indicating they access the mobile web at least several times per week. the study also included a sample of “lead users,” who were asked to keep daily usage diaries.
- 6. 1 of every 7 MInuTes of MedIa consuMpTIon 14% Today Is Through a MobIle devIce ‘ MobileIt’s a social is not hype. transformation. , 12 6 it’s more than mobile the smartphone is considered a great convenience for many americans, enabling them to access internet content, applications and services anywhere and anytime and to have a constant link with their social circles. it’s more than a medium of transmission; it’s the preeminent tool for both social communication and daily life management.
- 7. of sMarTphone users reporT saTIsfacTIon usIng The InTerneT on TheIr MobIle devIces 7 the smartphone is the biggest technology shift since broadband, representing a truly lifestyle-changing innovation. Consumers enjoy their smartphones and how they improve their quality of life.
- 8. mobile is perCeived as cuTTIng-edge MedIa & assoCiated With being acTIve, TIMely & currenT Cutting Edge Boring Innovative Newspaper Mobile Old- fashioned Cool Active Timely Trustworthy Credible Computer Browser Current Important Vital Informative Fun Relevant Radio Exciting for me Powerful Influential Magazine Passive TV Entertaining Relaxing 8 hoW they feel When study respondents were asked to associate certain attributes with various channels, mobile was highly distinctive with a virtual monopoly of leading edge media concepts.
- 9. Users are constantly CheCking in With MobIle MedIa. When Will they interaCt wITh your brand? 95% Other downtime 82% 81% At work While shopping 80% At home 65% to work Commuting 9 Constant ContaCt smartphones have enabled americans to consume media throughout their daily routines, with 82% using mobile devices at work and 81% using mobile devices while shopping. the mobile web has also become a ritual with commuters, who use the mobile web as part of their workday commute. this creates an unprecedented opportunity for marketers to transition with consumers as they move from activity to activity throughout the day.
- 10. BrIeF HIts oF 3% connecTIon 7 & UtIlIty are cUrrently o ns tHe Most PoPUlar ForMs oF e cti Dir consuMpTIon Ma ps & 5% 5 i ng ork Ne tw 55% c ial So s w vie / Re Lis ti n gs 44% ovie /M rants I nfo s tau w s& Re Ne ati on al 34% N I nfo ss Bu s ine 33% o l Inf ve Tra % use mobile to access corresponding media 10 smartphones serve as a consumer’s devices to share experiences another, as well as a Consumers rely on their mobile compass to get from one place towith their friends, guide to restaurants, shopping purchases, news and entertainment. at the same time, they provide an family and colleagues. important social outlet. over three out of every four smartphone users are sharing photos, articles and videos across their social networks.
- 11. MoBIle oFFers anoTher ouTleT 85% taken on send photos to connect & their Smartphones share (Average: 16/mo.) 71% and send articles videos to others (Average: 13/mo.) 74 % 50% prefer sending text use mobile social messages to calling networking sites and apps 11 Consumers rely heavily on their mobile devices to share experiences with their friends, family and colleagues. the majority of all surveyed smartphone users share photos, articles and videos with their social contacts using their mobile devices. smartphones also enable consumers to stay off the phone, with half of all users preferring text messages to telephone conversations.
- 12. sHarIng content is key to the aTTracTIon ...when the kids come home, my husband will I shared content laugh at us because we’ll with my friend be huddled together on the over lunch, as we couch, each with his or her were checking respective iPhone, sharing the market. apps,YouTubes, music, etc. It bridges a social gap. I view drug information on my mobile in the morning and discuss it with my partner and clinical professor at nursing school. 12 12
- 13. MobIle Is noT a sTandalone MedIa source. 77 % 55% follow brands across multiple use TV and media mobile concurrently 42% have mobile to from been driven other media 56% have been driven to mobile via other media “MedIa MesHIng” Is a powerful 37% media mesh with complimentary coMPonent oF tHe content experIence 13 boundaryless media smartphones work powerfully with other media. for example, mobile drives consumers to other media, which also drive consumers back to mobile – generating a circuit of juxtaposed mediation. this effect is enhanced when users simultaneously consume multiple media in order to optimize productivity or enrich the content experience.
- 14. MedIa MesHIng fills the time Waiting for slow-loadIng conTenT whIle fulfIllIng InsaTIable user hunger I can’t get for conTenT enough sports information. Yesterday, I was looking at espn.com on my phone, reading the sports section and watching pro football on TV at the same time. I will flip through a magazine while surfing on my phone, using it to pass the time while the pages load. I have a slow connection on the phone, so I watch TV while pages download. 12 14 Consumers rely on their mobile devices to share experiences with their friends, family and colleagues. over three out of every four smartphone users are sharing photos, articles and videos across their social networks.
- 15. iPHone Users HaVe HeaVIer consUMPtIon habITs Mobile Social Networking Concurrent TV Usage 55% iPhone 50% M-Commerce iPhone 37% 36% Others iPhone 34% Others 19% Others % use once or more per day % have made a % use once or more per day purchase via mobile 15 Who’s using the mobile Web? mobile trends are led by two groups: younger users and iphone owners. high usage among iphone owners may be due to the fact that these consumers are often early adopters and that the iphone interface is among the most sophisticated in terms of offering a rich and rewarding user experience.
- 16. yoUnger deMo Has HeaVIer consUMPtIon habITs Mobile Social Networking M-Commerce Concurrent TV Usage 13-17 67% 26% 55% 18-24 58% 30% 46% AGE 25-34 45% 24% 42% 35-44 29% 21% 28% 45-64 14% 15% 20% % use once or more per day % have made a % use once or more per day purchase via mobile 16 not surprisingly, users aged 13 to 24 – those raised on the web and mobile communications – are among those with the heaviest consumption habits, using their smartphones for social interaction and often in front of the television.
- 18. Brands HaVe a coMPellIng oPPortUnIty to engage 6% Listening to radio WItH Users In tHe MobIle arena 27% Using mobile web & apps 17% 13% Reading a magazine Watching television 33% 19% Using web on Reading the newspaper computer % completely focused 19 getting their attention While the broader media environment is typically full of noise and distraction, consumers report being surprisingly focused when using the mobile internet. this finding is significant to marketers seeking to compete with external distractions and engage consumers in a meaningful way.
- 19. It’s pretty amazing I feel grateful how focused I am when I’m using the when I use my iPhone. mobile web. Rather The screen is tiny but I than wasting time, can completely ignore I can take care of the world around me my family. when I’m using my The word I favorite apps. use to describe my state of mind when using the mobile web is CURIOUS. Users are In a PrIMed eMoTIonal sTaTe. sIMPly UsIng tHeIr deVIce creaTes feelIngs oF aPPrecIatIon & curIosITy. 20 Consumers rely on their mobile devices to share experiences with their friends, family and colleagues. over three out of every four smartphone users are sharing photos, articles and videos across their social networks.
- 20. More tHan a tHIrd (38%) oF consUMers HaVe taKen actIon FroM a MobIle ad Of those who have taken action... 53% Click on the ad 35% Opt-in for email with more info/ 34% 32% coupons Make purchases Opt-in for text via computer or in-store message with more info/coupons 24% Made purchases via mobile 7% Other 21 ads and aCtion mobile offers brands the opportunity to reach consumers in new places and new ways, and mobile users report acceptance and even appreciation of mobile advertising. in fact, over one-third of smartphone consumers report having taken action from a mobile ad. smartphone users are clicking on advertisements (53%), requesting more information or a coupon (35%), and making purchases via their smartphones (24%).
- 21. MoBIle adVertIsIng Is BegInnIng to drIVe consUMer behavIor More than 1 in 5 have had a mobile ad... 29% 22% 21% Lead them to share info Influence a purchase Create product awareness 22 mobile advertising provides multiple routes to brand building, both viral and direct. smartphones serve as both the engine and the vehicle for sharing product information. users also report that mobile advertising is capable of influencing their purchase behavior and brand awareness.
- 22. WHIle Most Users PUrcHase IteMs 44% For tHeIr deVIce, Purchases for my coMforT mobile (e.g., apps) Is groWIng For otHer purchases 24% Other purchases % have done via mobile... 23 significantly, nearly one of every four smartphone users has made a purchase of non device- related products or services from their phones – indicating growing comfort with the medium as a shopping tool.
- 23. MoBIle MedIa lets yoU Influence consuMers as They shop I LOVE being able to look up recipes while grocery shopping. As an avid shopper, having the ability to compare prices of products while out 81 % Use their phones to shopping is awesome. research products they are considering 81 % Use their phones while shopping 24 smartphones offer marketers unique opportunities to influence consumers at the very moment they are considering purchase decisions and comparing prices.
- 24. opporTunITy Unlike traditional coupons, males and younger users have to inCentivize the highest degree of interest. and reward a brand’s user base 74 % 71 % 76 % 73 % 75 % 62% 75 % 79 % % of sample who would consider redeeming coupons via mobile 25 mobile motivation mobile also provides a new and perhaps the ideal platform for distributing online coupons, a notion that appeals to nearly 3/4 of all smartphone users. surprisingly, the study showed that males are the most open to this mode of couponing. also unexpected was the high percentage of young consumers open to this activity – with 25 to 34 year-olds representing the age group most interested in mobile coupons.
- 25. Users KnoW a seIsMIc sHIFt In adVertIsIng Is coMIng & tHey are eXcIted aBoUt It It’s not just about screaming a message at me anymore. It’s about I have a Bank of providing value and that, to America app. Every time me, is so much better than I use my phone, I see the trying to influence me icon. When I need account by interrupting my information, it’s just a click favorite TV shows. away. I don’t know if that is advertising, per se, but it makes me feel better about my bank. 26
- 27. dIgItal and 60 % In PartIcUlar } MobIle Is antIcIPated to p du ate rs tici ea t an in 2 y sag e { N e % conTInue growIng E 33 BIL MO ER P UT COM % TV -4 % DIO -5 ORE OFT EN 0% M RA CH -2 MU ES zIN MA gA S -30% PER S PA E NEW E SAM U T TH ABO N FTE ESSO C HL MU 29 Continual groWth six of every 10 smartphone users surveyed expect their mobile internet usage to increase significantly over the next two years and to become an even more integral part of their lifestyles. this growing reliance on mobile internet is a signal to smart marketers that they need to have a presence on mobile touchpoints.
- 28. MoBIle transactIons WIll contInUe to fs to re BecoMe coMMon so es dr pracTIce as arc hf or ad ie tim es ei ns tore secUrIty concerns are Se v n t il mo ura wh addressed % 95 Chec cts k ta res du % for pr o 94 a rch for Se es ht % p ric flig 93 mpare a plane % Co for n 86 ec k-i Ch % s 82 cou p on s e m ti on de rva ce Re se ala n l re % 74 b e nt rav co u et c Ma k c ka nts he u % co 67 C % ac 73 ls etw ee n il b yb ey Pa n % mo 58 r n sfe ck % Tra es to 55 h as /p urc • Utilitarian tasks % Se ll • Banking 41 % have done or would consider doing via mobile 30 as usage expands, so will consumer confidence in the security of the mobile web for privacy-sensitive tasks such as banking. this is clearly an area where merchants have an opportunity to reassure and woo customers with appropriate messaging and protective features.
- 29. sPeed and coMPatIBIlty are The rIchesT areas for rapId IMproveMenT Timeliness Ease of use Quality of content Organization of sites Appearance of sites Speed of downloading text Quality of video PERFORMANCE Quality of brands Amount of video Cost of access Speed of video Speed of downloading images Number of ads Number of mobile formated sites Size of ads DERIVED IMPORTANCE 31 smartphone users are reaching for their devices to help answer unmet needs and will increasingly do so as speed and compatibility issues are resolved. services that don’t have dedicated mobile formats are going to miss out on this significant shift in consumption.
- 30. concoMITanT MarkeTIng: MeshIng: The Smartphone represents the first marketing Smartphones are the channel for marketers to move with and message ultimate media meshing consumers everywhere they go. Mobile is less tool, with consumers about “wireless online” and increasingly a highly simultaneously consuming personal and customized medium. media on multiple screens and utilizing their Smart- phones to enhance their TV viewing experience. accepTance: The Smartphone is improving Influencer vehIcle: consumers’ quality of life. Mobile is perceived as cool, active They appreciate marketers who and timely – the attributes of a vibrant sponsor their mobile experiences. They brand that is positioned for growth and viral want advertising that is appropriate for their adoption. Mobile advertising provides an opportunity frame of mind and passions. They understand to reach trendsetters and make a lasting impression the role that advertising plays in providing free on the influencers who are a key audience to any content and prefer advertising that delivers brand’s success. more relevant messages to them. 32
- 31. InITIaTIve coMMIssIoned by aol and unIversal Mccann abouT uM um is a global media communications agency that represents the world’s leading marketers and strategic thinkers including Coca-Cola, exxonmobil, Johnson & Johnson, masterCard, microsoft, sony, bacardi, l’oreal and ups. part of the interpublic group of Companies (ipg), um has roughly 169 offices in 130 countries and more than 3,600 employees with headquarters in new york. um provides a full spectrum of media services including media and communications planning, digital strategy consultation, analytics and economic modeling, research and consumer insight. the company’s mission is to deliver Curious minds for surprising results. abouT aol aol is a global Web services company that operates some of the most popular Web destinations, offers a comprehensive suite of free software and services, runs one of the largest internet access businesses in the u.s., and provides a full set of advertising solutions. a majority-owned subsidiary of time Warner inc., aol llC and its subsidiaries have operations in the u.s., europe, Canada and asia. learn more at aol.com.
- 32. The TeaM graeme hutton, karen ring, maggie fosdick and ali ponce de leon, universal mcCann stu rodnick and maria pousa, aol special thanks to the 360 Creative team at aol for producing this booklet, agatha Chang from universal mcCann and scott kelliher & stacey Comito from aol for their mobile marketing expertise.
- 33. researCh inquiries Can be direCted to: graeme hutton director of Consumer insights, um tel: 646.865.3437 email: graeme.hutton@umww.com stu rodnick senior director strategic insights, aol tel: 917.534.5069 email: stu.rodnick@corp.aol.com