Full Report 
Social Media Usage and Popularity in 
Vietnam
Survey information 
• Subject: Social media usage and popularity in Vietnam 
• Conducted on Sept 18-20, 2014 
• Method: Internet Survey 
• Respondents: Male / Female in Vietnam 
• Number of respondents: 500
Executive Summary 
• Facebook Messenger is by far the most commonly used 
messenger, followed by Yahoo! and Zalo. Facebook 
Messenger is used by 87% of the respondents 
• 77% use Facebook Messenger daily which is high 
compared with other services 
• 46% use SNS messaging service 3 hours a day, 82% 
use more than 1 hours a day 
• Most apps are installed by themselves and a few ask for 
store / friends for installation
Which SNS messenger service do you use? 
87% 
22% 
35% 
49% 
61% 
17% 
15% 
12% 
9% 
14% 
56% 
23% 
19% 
88% 
84% 
27% 
23% 
17% 
47% 
38% 
25% 
58% 
55% 
34% 
66% 
55% 
24% 
18% 
16% 
13% 12% 
20% 
13% 
8% 
12% 
11% 
5% 
17% 
15% 
10% 
80% 
58% 
42% 
18% 
86% 
53% 
15% 
14% 
100% 
90% 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
TTL 10-19 20-29 30- 
Facebook Messenger is by far the most commonly used messenger, followed by 
Yahoo! and Zalo
Which SNS messenger service do you use? 
87% 
87% 
22% 
36% 
35% 
50% 
49% 
64% 
61% 
17% 
15% 
15% 14% 12% 
12% 
9% 
14% 
56% 
19% 
19% 
21% 
9% 
13% 
53% 
86% 
100% 
90% 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
TTL Male Female 
For Male/Female differences, Zalo is used more by male, while Yahoo! is used 
more by female
Which SNS messenger service do you use? 
(Detail by age) 
10-19 20-29 
30-
Which SNS messenger service do you use? 
(Detail by gender) 
Male Female
How often do you use messaging application? 
15% 
13% 
15% 
18% 
17% 
16% 
11% 
77% 
31% 
6% 
8% 
9% 
9% 
8% 
27% 
24% 
11% 
9% 
10% 
10% 
11% 
17% 
6% 
8% 
9% 
8% 
43% 
37% 
12% 
14% 
11% 
14% 
13% 
19% 
23% 
25% 
3% 
10% 
11% 
9% 
7% 
16% 
3% 
13% 
15% 
61% 
67% 
20% 
18% 
60% 
57% 
55% 
11% 
5% 
45% 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 
Yahoo! Msg 
Tango 
Snap Chat 
WhatsApp 
Kakao Talk 
WeChat 
Zalo 
Skype 
Viber 
Line 
Facebook Msg 
Daily 2-3 times / week Once / week Installed but not used never 
Facebook messenger is used much more than any other applications in 
Vietnam. 77% of the respondents have replied that they use the service daily, 
while 89% use it more than a couple of times weekly.
How often do you use messaging application? 
(Detail by service 1) 
Facebook LINE 
Viber Skype 
Zalo WeChat
How often do you use messaging application? 
(Detail by service 2) 
Kakao Talk WhatsAPP 
Snapchat Tango 
Yahoo!Messenger BeeTalk
Who do you use messenger service with? 
48% 
48% 
48% 
45% 
49% 
48% 
49% 
44% 
48% 
49% 
50% 
19% 
19% 
22% 
24% 
19% 
11% 
18% 
15% 
14% 
16% 
15% 
24% 
18% 
18% 
18% 
21% 
24% 
16% 
13% 
17% 
16% 
19% 
14% 
16% 
17% 
19% 
16% 
12% 
12% 
21% 
15% 
13% 
22% 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 
Yahoo Messenger 
Tango 
Snap Chat 
WhatsApp 
Kakao Talk 
WeChat 
Zalo 
Skype 
Viber 
Line 
FB Messenger 
Friends Boyfriend / Girlfriend Family Business 
Zalo / LINE are the two applications which is commonly used for 
boyfriend/girlfriend communications. Skype as well as WeChat is popular for 
business use
Who installs the applications? 
4% 3% 
7% 8% 
6% 4% 4% 3% 
6% 9% 
89% 89% 88% 87% 
6% 
90% 
12% 
85% 
100% 
90% 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
TTL Male Female 10-19 20-29 30- 
Friends 
Store 
Self 
Apps are installed by themselves most cases, while the retio who asks store to 
do it is higher among 30s.
Which smartphone do you own? 
20% 
30% 
7% 
3% 
4% 
1% 3% 
14% 
1% 
17% 
Apple SamSung LG Asus Sony Nokia Oppo Huawei HTC Others 
Samsung has the top share followed by Apple. Nokia ranks at no.3 which is 
unique in Vietnam.
Which smartphone do you own? (Detail) 
3% 0% 
20% 21% 
17% 17% 
21% 20% 
25% 
28% 33% 
27% 
32% 
25% 
7% 
6% 
9% 
5% 
8% 
7% 
5% 
4% 
2% 
4% 
3% 
5% 
9% 4% 2% 
1% 
4% 
9% 
19% 
13% 17% 
15% 
13% 19% 
3% 
1% 
1% 
1% 
1% 
3% 
2% 
2% 
3% 
0% 
12% 
19% 
15% 
27% 
14% 12% 
100% 
90% 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
TTL Male Female 10-19 20-29 30- 
Apple SamSung LG Asus Sony Nokia Oppo Huawei HTC Other 
Female has more ownership of Samsung and Nokia, while iPhone ownership is 
higher among male
How long do you use SNS messaging in average? 
46% 
23% 
13% 
9% 
6% 
3% 
More than 3 hours / day 
2-3 hours / day 
1-2 hours / day 
30 min - 1 hour / day 
2-3 times / week 
less than the above 
46% use SNS messaging service 3 hours a day, 82% use more than 1 hours a 
day
How long do you use SNS messaging in average? 
(Detail) 
3% 3% 2% 2% 3% 0% 
6% 6% 5% 5% 6% 10% 
9% 9% 
13% 14% 
23% 23% 
46% 45% 
8% 8% 
12% 12% 
24% 24% 
49% 49% 
8% 
13% 
24% 
10% 
17% 
17% 
45% 46% 
100% 
90% 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
TTL Male Female 10-19 20-29 30- 
More than 3 hours / 1 day 2-3 hours / 1 day 1-2 hours / 1 day 
30 minutes-1 hour / day 2-3 times / 1 week I do not use 
Female is more addicted and spend long hours for SNS messaging. Nearly half 
of teenagers spend more than 3 hours a day
Contact: info@qandme.net

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Sns usage and behaviors in vietnam

  • 1. Full Report Social Media Usage and Popularity in Vietnam
  • 2. Survey information • Subject: Social media usage and popularity in Vietnam • Conducted on Sept 18-20, 2014 • Method: Internet Survey • Respondents: Male / Female in Vietnam • Number of respondents: 500
  • 3. Executive Summary • Facebook Messenger is by far the most commonly used messenger, followed by Yahoo! and Zalo. Facebook Messenger is used by 87% of the respondents • 77% use Facebook Messenger daily which is high compared with other services • 46% use SNS messaging service 3 hours a day, 82% use more than 1 hours a day • Most apps are installed by themselves and a few ask for store / friends for installation
  • 4. Which SNS messenger service do you use? 87% 22% 35% 49% 61% 17% 15% 12% 9% 14% 56% 23% 19% 88% 84% 27% 23% 17% 47% 38% 25% 58% 55% 34% 66% 55% 24% 18% 16% 13% 12% 20% 13% 8% 12% 11% 5% 17% 15% 10% 80% 58% 42% 18% 86% 53% 15% 14% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TTL 10-19 20-29 30- Facebook Messenger is by far the most commonly used messenger, followed by Yahoo! and Zalo
  • 5. Which SNS messenger service do you use? 87% 87% 22% 36% 35% 50% 49% 64% 61% 17% 15% 15% 14% 12% 12% 9% 14% 56% 19% 19% 21% 9% 13% 53% 86% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TTL Male Female For Male/Female differences, Zalo is used more by male, while Yahoo! is used more by female
  • 6. Which SNS messenger service do you use? (Detail by age) 10-19 20-29 30-
  • 7. Which SNS messenger service do you use? (Detail by gender) Male Female
  • 8. How often do you use messaging application? 15% 13% 15% 18% 17% 16% 11% 77% 31% 6% 8% 9% 9% 8% 27% 24% 11% 9% 10% 10% 11% 17% 6% 8% 9% 8% 43% 37% 12% 14% 11% 14% 13% 19% 23% 25% 3% 10% 11% 9% 7% 16% 3% 13% 15% 61% 67% 20% 18% 60% 57% 55% 11% 5% 45% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yahoo! Msg Tango Snap Chat WhatsApp Kakao Talk WeChat Zalo Skype Viber Line Facebook Msg Daily 2-3 times / week Once / week Installed but not used never Facebook messenger is used much more than any other applications in Vietnam. 77% of the respondents have replied that they use the service daily, while 89% use it more than a couple of times weekly.
  • 9. How often do you use messaging application? (Detail by service 1) Facebook LINE Viber Skype Zalo WeChat
  • 10. How often do you use messaging application? (Detail by service 2) Kakao Talk WhatsAPP Snapchat Tango Yahoo!Messenger BeeTalk
  • 11. Who do you use messenger service with? 48% 48% 48% 45% 49% 48% 49% 44% 48% 49% 50% 19% 19% 22% 24% 19% 11% 18% 15% 14% 16% 15% 24% 18% 18% 18% 21% 24% 16% 13% 17% 16% 19% 14% 16% 17% 19% 16% 12% 12% 21% 15% 13% 22% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yahoo Messenger Tango Snap Chat WhatsApp Kakao Talk WeChat Zalo Skype Viber Line FB Messenger Friends Boyfriend / Girlfriend Family Business Zalo / LINE are the two applications which is commonly used for boyfriend/girlfriend communications. Skype as well as WeChat is popular for business use
  • 12. Who installs the applications? 4% 3% 7% 8% 6% 4% 4% 3% 6% 9% 89% 89% 88% 87% 6% 90% 12% 85% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TTL Male Female 10-19 20-29 30- Friends Store Self Apps are installed by themselves most cases, while the retio who asks store to do it is higher among 30s.
  • 13. Which smartphone do you own? 20% 30% 7% 3% 4% 1% 3% 14% 1% 17% Apple SamSung LG Asus Sony Nokia Oppo Huawei HTC Others Samsung has the top share followed by Apple. Nokia ranks at no.3 which is unique in Vietnam.
  • 14. Which smartphone do you own? (Detail) 3% 0% 20% 21% 17% 17% 21% 20% 25% 28% 33% 27% 32% 25% 7% 6% 9% 5% 8% 7% 5% 4% 2% 4% 3% 5% 9% 4% 2% 1% 4% 9% 19% 13% 17% 15% 13% 19% 3% 1% 1% 1% 1% 3% 2% 2% 3% 0% 12% 19% 15% 27% 14% 12% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TTL Male Female 10-19 20-29 30- Apple SamSung LG Asus Sony Nokia Oppo Huawei HTC Other Female has more ownership of Samsung and Nokia, while iPhone ownership is higher among male
  • 15. How long do you use SNS messaging in average? 46% 23% 13% 9% 6% 3% More than 3 hours / day 2-3 hours / day 1-2 hours / day 30 min - 1 hour / day 2-3 times / week less than the above 46% use SNS messaging service 3 hours a day, 82% use more than 1 hours a day
  • 16. How long do you use SNS messaging in average? (Detail) 3% 3% 2% 2% 3% 0% 6% 6% 5% 5% 6% 10% 9% 9% 13% 14% 23% 23% 46% 45% 8% 8% 12% 12% 24% 24% 49% 49% 8% 13% 24% 10% 17% 17% 45% 46% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TTL Male Female 10-19 20-29 30- More than 3 hours / 1 day 2-3 hours / 1 day 1-2 hours / 1 day 30 minutes-1 hour / day 2-3 times / 1 week I do not use Female is more addicted and spend long hours for SNS messaging. Nearly half of teenagers spend more than 3 hours a day