Social Computing in SharePoint 2010
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The document outlines a webinar on social networking features, integration, and governance in SharePoint 2010, emphasizing the importance of social computing for businesses. It discusses typical usage, behavior, and benefits of social computing, including enhanced communication, employee engagement, and productivity, while also addressing potential concerns and governance issues. Best practices for implementing social computing in SharePoint, including policy development and user training, are highlighted alongside future trends and resources for further assistance.
Social Computing in SharePoint 2010
- 1. Social Networking Features, Integration & Governance in SharePoint 2010Webinar Series By:
- 2. SpeakersChris RileyECM and Imaging AuthorSr. ECM & Document Capture ArchitectECMp, IOAp Chris GivensMicrosoft SharePoint AuthorCEO, Architecting Connected SystemsCISSP, CCNP, MCT, MCSE, MCSD, MCDBA, MCTS, MCITP, MCPD…
- 3. AgendaA sprinkling of demos throughout…Social Computing Usage, Characteristics & Business BenefitsSocial Computing in SharePoint 2010Concerns & Governance Avoiding Pitfalls & Mitigating RisksBest PracticesQ&A
- 4. Audience SurveyWhat is your primary role inimplementing SharePoint 2010?Decision Maker, Influencer or SponsorAdmin or ArchitectBusiness Analyst or End UserConsultant
- 5. What is Social Computing?Also Known AsSocial “ECM”, “Media”, “Networking”Typical first thoughts are:Keep up with Friends and ColleaguesInteract with information via blogs, news, interests, things to watchBuild CommunitiesKeep close to FamilyKeep track of Job HistoryAchieve a feeling of “I know what’s going on”
- 6. Usage & BehaviorIn the world there are:6,654,038,735 people1,978,357,198 of them are internet users517,657,452 are Social Network usersThis means ~7% of the population uses social networks. If you’re not reaching out to them you can bet your competition is!Millions of people use Facebook, Twitter, LinkedIn & Personal Blogs on a daily basisQuick conversations are conducted publically on Twitter and Facebook - not Email!Facebook tends to be selective/exclusiveMost people hide their personal lives from public viewFew people accept work friend requests
- 7. CharacteristicsRapid Information ExchangeInstant GratificationBeing Connected to the worldNotificationsLevel playing fieldInput, feedback, votingSearchable people & contentCreating/joining groupsContent targeting
- 8. Business BenefitsContent ManagementLowers the cost of sharing and organizing content & informationSurfaces knowledge and networksIdentify the most popular & useful contentGive your users the content they need & want!ProductivityFosters self-serviceEncourages adoption of other applicationsEmployee skill identification & dissemination
- 9. Business Benefits - Cont’dEmployee SatisfactionBuilds CamaraderieEncourages employee input / engagementSpurs idea generationEnhanced CommunicationInterdepartmentalBeyond the organizationBusiness ContinuityMarketingAwareness of products, cross selling, etc.Carries the message at the employee level
- 10. The Future of Social ComputingBlurred lines between Social Media for Play & WorkCombining Social Media in and outside the firewallSocial Media Business IntelligenceCreation of knowledgebases in real-timeAutomated Governance
- 11. How does SharePoint fit in?My SitesStatus & Activity streamsNote BoardIssuesTags & RankingSearch IntegrationMetadata Service ApplicationReuse of common business taxonomy termsMUI – Mapping metadata to multi-languagesPublishing of common Content Types
- 13. Audience SurveyWhat version of SharePoint are you using?WSS 3.0MOSS 2007SharePoint Foundation 2010SharePoint Server 2010 (Standard or Enterprise)Not using SharePoint yetDon’t know
- 14. Social Computing Concerns“If you don’t build it, they’ll go someplace else”Don’t let your data go to Facebook, Twitter or MySpace - keep it inside the organization!Be Cautious, concerns include:Corporate EmbarrassmentLost intellectual propertyEmployee harassmentNew entry point for viruses and other attacks
- 15. Governance IssuesBut wait! There’s more!Privacy must be consideredPicture usage (consent, corp. policy changes)What can be posted into an activity feed?Tagging is culturally disruptiveWho can tag and bookmark?What will you let them tag?What is the usage of Rating content?Security trimming ON or OFF?Policies will need to be created/modified and employees educated on them!
- 16. Common PitfallsDeploying Managed Metadata without GovernanceWho will manage the term stores?How many will you have (Corp, HR, IT)?Will you want to filter values?Deploying User Profiles without GovernanceIs the default privacy policies right for you?What information should be displayed?Are there any laws that prevent certain Employee information?
- 17. Tools to Mitigate RiskSharePoint Managed Metadata is NOT FilteredUsers can tag items with any text they wantThis includes bad words!SharePoint User Profile data is NOT FilteredUsers can enter any data into their profilesStatus line, profile properties, etc.This includes bad words!Do you know how you are going to manage this?Find bad words, report on them, delete them
- 19. Best PracticesDevelop policies for using Managed MetadataDetermine who will be allowed to create and manage the dataThis isn’t MySpace, Facebook, or Twitter – it’s your job!Communicate this thru HR Training sessionsTrain users on SharePoint & usage policies!Utilize tools to implement Social Computing GovernanceSharePoint Filter
- 20. Downloadable BrochuresSeveral handouts are available for download from LiveMeeting:SharePoint 2010 GamePLANEnterprise Content Management GamePLANSharePoint Composer & Maestro
- 21. Audience SurveyWhat do you see as next steps?Plan a strategy for Social Computing in SharePoint 2010Learn more about Social Computing governance, tools, etc. for SharePoint 2010Deploy Social Computing features for SharePoint 2010Integrate SharePoint 2010 with Public Social Media Networks
- 22. Resources and Q & AAssessment, Planning & ImplementationSchedule a SharePoint GamePLAN engagementContact us for guidance or assistance with SP2010Learn more about SharePoint 2010January Webinar: SharePoint Service ApplicationsSharePoint Filter: http://www.sharepointfilter.comOnline resources:Microsoft Site: http://tinyurl.com/SCInSharePointChris Riley’s Blog: http://blog.livinganalytics.com/ACS: http://architectingconnectedsystems.com/ContactInfo@ShareSquared.com800-445-1279 - Option 2