Socializing Learning: Integrating Enterprise Learning with Social Business Software
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The document discusses integrating enterprise learning with social business software. It defines social business software and enterprise 2.0 as tools that help users collaborate, share knowledge, and learn from each other. The document advocates connecting a learning portal built on a social collaboration platform to an organization's learning management system to provide unified access to formal and informal learning opportunities. It provides an example of Life Technologies' early efforts to integrate their learning programs with social software.
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Socializing Learning: Integrating Enterprise Learning with Social Business Software
- 1. Socializing Learning: Integrating Enterprise Learning with Social Business Software Gary M. Pearl, SPHR Life Technologies Session Code: 2007
- 2. Life Technologies: Fast Facts Life Technologies is a global biotechnology tools company dedicated to improving the human condition Our customers work across the biological spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st century forensics.
- 3. Learning Points Learn what social business software is and why it's important to your organization Understand why learning should be an early adopter of social business software to bridge the gap between formal and informal learning scenarios Explore SAP's integration capabilities through the use of RSS feeds and XML feeds, and see examples from an early deployment using this integration model
- 4. In its most basic form, it’s about communication Drivers of the shift to Enterprise 2.0 are: Web 2.0 technologies, a demand for increased socialization of enterprise applications, & business cultures which enable companies to take full advantage of the technology. What is Enterprise 2.0? Source: Enterprise 2.0 Conference White Paper
- 5. What is enterprise social (business) software? Set of tools, often delivered as a platform which help users to: Find out about each other Form teams, communities or informal groups Work together on the same work objects Discuss and comment on their work Organize work from their perspective Identify relevant work Discover other people with common interests Learn from others’ expertise Source: Gartner Research – Magic Quadrant for Social Software in the Workplace, 2009
- 6. What is enterprise social (business) software? Functionality typically includes: Search Blog Wiki Social bookmarking Tagging RSS feeds Ideas bank Connections to other users, based on profile
- 7. Learning Points Learn what social business software is and why it's important to your organization Understand why learning should be an early adopter of social business software to bridge the gap between formal and informal learning scenarios Explore SAP's integration capabilities through the use of RSS feeds and XML feeds, and see examples from an early deployment using this integration model
- 8. The Importance of Learning can’t be overstated Peter Senge had it right in the 90’s: “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” –Peter Senge “The Fifth Discipline”
- 9. Learning Agility The “new” normal Markets are faster, more complex, more volatile Advantages due to corporate strategy or technological advantages are more fleeting Organizations will depend more than ever on learning agility – the ability to learn above the speed of change – as a source of lasting competitive advantage “ As competitive environments increase in speed, complexity and volatility, organizations and individuals are compelled toward a dynamic learning mindset. Dynamic learning is defined as rapid, adaptive, collaborative and self-directed learning at the moment of need. ” Source: Agile Learning, Thriving in the New Economy, Clark and Gottfredson, CLO Magazine, December 2009
- 10. Organizational Learning includes Learning 2.0 Formal Informal Individual Group Adapted from Jane Hart, Centre for Learning & Performance Technologies eLearning course Classroom Training Virtual Training Working & Learning Together Reading, Listening, Sharing, Connecting 80% 20% LMS Social Collaboration Platform
- 11. Learning Portal – bringing Formal/Informal together By building a Learning Portal on a social collaboration platform and connecting it with the LMS, learners gain unified access to both formal and informal learning opportunities!
- 12. Learning Points Learn what social business software is and why it's important to your organization Understand why learning should be an early adopter of social business software to bridge the gap between formal and informal learning scenarios Explore SAP's integration capabilities through the use of RSS feeds and XML feeds, and see examples from an early deployment using this integration model
- 13. What is RSS? RSS (Really Simple Syndication) is an XML-based format for sharing and distributing Web content you care about, such as company news, headlines etc. By subscribing to an RSS feed for content, you’re asking to have easy access to information about content changes or additions. Using an RSS reader, you can view data feeds from various sources . Content from SAP Business Suite applications, including all SAP Human Capital Management applications, can be now consumed in Web 2.0 workspaces including Jive, Confluence and SharePoint.
- 14. RSS Concept
- 15. SAP Prototype
- 16. Demo – Life University Learning Portal
- 17. Key Learnings Learn what social business software is and why it's important to your organization Understand why learning should be an early adopter of social business software to bridge the gap between formal and informal learning scenarios Explore SAP's integration capabilities through the use of RSS feeds and XML feeds, and see examples from an early deployment using this integration model Building a strategy to support Learning 2.0 is not optional! If you fail to act, social media tools and solutions will still be used
- 18. Future plans Migrate Life U onto new platform (Jive SBS) Expand functionality: Add functional learning (Course Group deep link) for other biz groups so Life U provides complete coverage Add Training History via RSS feed Add Mandatory Training RSS feed Expand collaboration options – social groups by course for entire Global Learning Curriculum to maintain dialogue between instructor and cohorts
- 19. Resources Consuming SAP Business Suite Content in Web 2.0 workspaces – SDN Wiki (requires SDN account) https://wiki.sdn.sap.com/wiki/display/ERPHCM/Consuming+SAP+Business+Suite+Content+in+Web+2.0+workspaces Consuming content from the SAP Business Suite in Web 2.0 Workspaces via RSS 2.0 – Manish Garg’s SDN Blog (requires account) http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/14724 Enterprise 2.0 Conference White Paper http://www.e2conf.com/whitepaper Social Learning Tools Should Not be Separate from Enterprise 2.0 : eLearning Technology http://elearningtech.blogspot.com/2010/04/social-learning-tools-should-not-be.html Informal Learning Blog from Jay Cross and Internet Time Group http://www.informl.com/
- 20. Questions Questions – Answers - Discussion
- 21. [ ] Thank you for participating. SESSION CODE 2007 Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc
Editor's Notes
- #2: How many of you blog? How many of you tweet? How many of you participate in a discussion forum? How many of you use social bookmarking tools, like delicious? How many of you subscribe to content on the internet using RSS feeds?
- #3: Created by the combination of Invitrogen Corporation and Applied Biosystems Inc. in November 2008, Life Technologies (NASDAQ: LIFE) is a global biotechnology tools company dedicated to improving the human condition Our systems, consumables and services enable researchers to accelerate scientific exploration, driving to discoveries and developments that make life even better. Our customers do their work across the biological spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st century forensics. Brands and products in 90% of the research labs in the U.S. ~ 50,000 products used by ~75,000 customers worldwide ~ $3.3 billion in revenue ~ 9,000 global employees, doing business in 160 countries Over 3,900 patents and exclusive licenses Leading supplier of stem cell research consumables and products World’s largest supplier of tools for human identification testing and forensic DNA analysis
- #4: We’re going to spend some time today talking things like: Enterprise 2.0, Social Collaboration software Why Learning should be an early adopter so we can bridge the gap between informal and formal learning Understanding how you can achieve integration by using RSS and XML feeds and I’ll share with you our early efforts in this area Let’s get started by talking about Enterprise 2.0…
- #5: In its most basic form, Enterprise 2.0 is about communication. The premise is that the more easily people can communicate – with other workers, team members, customers, vendors, clients – the less information will be siloed. When information is free, people can get more feedback and input (collaborate), react more quickly (agility), and make better decisions. This is the opportunity inherent in Enterprise 2.0: a more efficient, productive and intelligent workforce.
- #6: Or social collaboration software?
- #7: Enables asking/answering questions, posting documents, tagging (to create folksonomies), user-driven content rating, seeking out expertise, generating/rating ideas, learning from each other
- #10: In the 21 st century, we face a “new” normal So let’s take a closer look at learning in this new reality.
- #11: Organizational Learning take place both formally and informally AND individually and in groups Only 20% of organizational learning takes place formally, with 80% taking place informally Learning 2.0, i.e. informal learning, comes to the workforce being driven by Enterprise 2.0 Jive – blogging, asking questions, posting documents, social bookmarking, social networking, RSS feeds, etc.
- #12: In 2008, Bersin & Associates reported on the rise of the emergent concept of learning on demand, whereby a learner could leverage a variety of resources to engage in self-directed learning. The Learning Portal is a major enabler of this approach, by bringing together the key technologies and content needed.
- #13: So…how do we get there? Let’s talk a little about the technologies
- #15: Instead of making users to go to multiple portals provided by SAP, customers can now syndicate content from multiple SAP business suite applications into a Web 2.0 workspace of their choice - thus improving the adoption of business applications and getting the most out of their investment in SAP.
- #16: Here’s an SAP Prototype which demonstrates some of the possibilities for a Learning Portal…..things like displaying mandatory courses, providing a personalized view of which courses you’re taking, and searching for courses. This particular prototype is built in Jive, but SAP shows examples of the same thing in Confluence and Sharepoint. Let’s go ahead and see a demo of what we’ve built so far at Life Technologies to support the global launch a few months ago of our brand new 2010 Global Curriculum.
- #18: Going back to my questions at the beginning of the session, these social media/social collaboration technologies are all around us. If you don’t build a strategy to leverage this new set of technologies and solutions social media collaboration technologies will still be used within, around, and by your organization.
- #19: Business Justification Learning • Supports just-in-time learning with immediate access to answers using collaborative discussions with peers and experts • Reduces costs for learning with always-available communities that do not require time away from daily tasks or travel • Increases learning retention and the value of formal learning products using social channels to conduct follow-up discussions after learners have attended class • Organically grows knowledge at lower cost with all collaborative exchanges captured and available for re-use as well as inclusion in formal learning programs New course development scenario – collaboration between ISD and SME’s. Employees and partners can initiate collaborative discussions for just-in-time conversations to find answers to specific questions, brainstorm how to solve problems, and share insights and experiences. Social channels facilitate these conversations across geographic and time barriers to extend the learners’ reach. • With the ability to capture conversations, the organization can organically build useful learning content to make learning initiatives more effective and scalable. Content generated through social business software can be made available for immediate re-use as well as incorporated into formal learning programs. • Scheduled collaborative discussions and expert forums can enhance the effectiveness of formal learning programs. During and after a class, learners can ask questions and benefit from the knowledge of fellow learners to reinforce what they have learned. Follow-on learning driven through social business software can also provide a value-added service for formal learning programs sold to customers. Move from Learning as an Event to more self-directed learning on demand. Consider creating communities as a follow-on to formal training. Wherever there are cohorts, the ability to connect and support can be enabled by social learning platforms. There are many things to learn when starting with a new company or after promotion to a new management role. The ability to connect with others on the path to competence can accelerate performance while providing emotional support.