Soft skills - Interpersonal relationships
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This document discusses interpersonal skills and relationships. It covers: - Interpersonal relationships refer to interactions between individuals that involve sharing goals and emotional connections. Nursing requires strong interpersonal relationships between nurses and patients. - Relationships can involve dyads (two people), triads (three people), or groups. Common types of relationships include friendships, families, professional relationships, love relationships, and more. - Relationships are important for personal and professional growth as well as providing security, understanding, and identity development for individuals. For nurses, they improve teamwork and decision-making while helping patients feel comfortable and supported. - The document also discusses team building and the stages groups go through in forming,
Soft skills - Interpersonal relationships
- 1. Assistant Professor, BON SECOURS COLLEGE FOR WOMEN, THANJAVUR SOFT SKILLS DEVELOPMENT UNIT – II
- 2. Interpersonal Skills Energise EnableInvolve Man is a social animal & his success in life largely depends on his relationship & interaction with others We must respect the views & sentiments of others. When we want to differ their views, we must very politely give hints to them without wondering their feelings
- 3. One of the most distinctive aspects of human beings is that we are social beings. Interpersonal relationships are & have been the core of our social system since the dawn of civilization. Nursing is a therapeutic process & demands an association between the nurse & the patient. 3
- 4. ■ Interpersonal relationships refer to reciprocal social & emotional interactions between two or more individuals in an environment. ■Interpersonal relationship is defined as a close association between individuals who share common interests & goals 4
- 6. I. Dyad A dyad consists of two interacting people. It is the simplest of the three interpersonal dynamics. One person relays a message & the other listen. It is one of the most unstable interpersonal dynamic. The interaction ends when one constituent of the dyad refuses to listen or share his or her message. It is also one of the most intimate interpersonal dynamic as the focus of listening & communication is centered on only one person. 6
- 7. II. Triad A triad consists of three interaction people. The members engage in the relay & reception of thoughts & ideas. It is more stable than the dyad as the third members may act as a mediator when there is conflict between the other two. 7
- 8. III. Group A group consists of more than three members & is a collection of traids & dyads. It is the most stable from of interpersonal relationship. 8
- 9. I. Interpersonal relationship for an Individual 9 Personal growth & development Source of enjoyment Sense of security Context of understanding Interpersonal needs Establishing personal identity
- 10. II. Interpersonal relationship fornurses 10 Building a positive functional multidisciplinary team Improving intra-and/or inter-team communication, coordination & cooperation Building mutual understanding & cooperation Understanding self Improved decision making & problem solving
- 11. III. Interpersonal relationship for patients 11 Developing a sense of security & comfort Fostering trust & cooperation Facilitating communication Improving socialization Developing & maintaining positive feelings
- 12. Interpersonal relationships are classified based on relational contexts of interaction & the types of mutual expectations between communicators. Some common types of interpersonal relation are 12 Friendship Family & kinship Professional relationship Love Marriage Platonic Relationship Casual relationships Brotherhood & sisterhood Acquaintances
- 13. Friendship Theories of friendship emphasize the concept as a freely chosen association where individuals develop a common ground of thinking & behaving when they enter into the relationship by including mutual love, trust, respect & unconditional acceptance for each other. Friendship is a relationship with no formalities & the individuals enjoy each other’s presence. 13
- 14. Family and kinship Family communication patterns establish roles & identify & enable personal & social growth of individuals. Family relationships can get distorted if there is an unresolved conflict between members. Most of the time, a significant family member senses other family members have significant emotional difficulties but fails to bring them out unless the physician or nurse enquires . 14
- 15. Professional Relationship Individual working for the same organization are said to share a professional relationship & are called colleagues. Colleagues may or may not like each other 15
- 16. Love A informalized intimate relationship characterized by passion, intimacy, trust & respect is called love. Individuals in a romantic relationship are deeply attached to each other & share a special bond 16
- 17. Marriage Marriage is a formalize intimate relationship or a long-term relationship where two individuals decide to enter into wedlock & stay together life-long after knowing each other well. 17
- 18. Platonic Relationship A relationship between two individuals without feelings of sexual desire for each other is called a platonic relationship. In such a relationship, a man & a woman are just friends & do not mix love with friendship. Platonic relationships might end in a romantic relationship with partners developing feelings of love for each other. 18
- 19. Casual Relationships In these relationships, the individuals usually develop a relationship that exclusively lacks mutual love & consists of sexual behavior only that does not extend beyond one night. These individuals may be known as sexual partners in a wider sense of friends with benefits who consider sexual intercourse only in their relationship. 19
- 20. Brotherhood & Sisterhood Individuals united for a common cause or a common interest (may involve formal membership in clubs, organization, associations, societies, etc.) may be termed as a brotherhood or a sisterhood. In this relationship, individuals are committed to doing good deeds for fellow members & people. 20
- 21. Acquaintances An acquaintance is a relationship where someone is simply known to someone by introduction or by a few interaction. There is an absence of close relationship & the individuals lack in-depth personal information about other. This could also be a beginning of a future close relationship. 21
- 22. TEAM BUILDING
- 23. Team Work Coming together is a beginning, keeping together is progress and workingtogether is success
- 24. TEAM T TOGETHER E EVERYONE A ACHIEVE M MORE A team is a number of persons associated together in work or activity.
- 25. What is ateam? ■ A team is a small number of people, with complementary skills, who are committed to a common purpose , performance goals, and approach for which they are mutually accountable." ■ People working together in a committed way to achieve a common goal or mission. ■ The work (may be) interdependent and team members share responsibility and hold themselves accountable for attaining the results."
- 26. 5 What exactly is aneffective team ? •An effective team has certain characteristics that allow the team members to function more efficiently and productively. •They develop ways to share leadership roles and ways to share accountability for their work products, shifting the emphasis from the individual to several individuals within the team.
- 27. Characteristicsofan Effective Team •Effective teams operate in an environment in which there is two way trust in an environment of open and honest communication •Feedback on "performance" should be two-way and constant. •It should provide information to all members of the team on how their work supports the specific and overall effort of the team and the practice. •Listening is a feature of that communication
- 28. Team Work A powerful fuel that allows common people to attain uncommon results. Members create an environment that allows everyone to go beyond their limitation.
- 29. Why We Need Team Work The prime need of all people working together for the same organization is to make the organization profitable.
- 30. GROUP DYNAMICS
- 31. OBJECTIVES At the end of this session the participants shall be able To define group, team and dynamics To understand the concept of group dynamics and team work To differentiate team vs group To recognize the stages of development of a team To know types of teams To justify reasons for joining teams
- 32. DEFINITION A group is a collection of people with some common characteristics or purpose Group Dynamics: A group of two or more people interacting with each other in a manner that each person influences and is influenced by each other person The group dynamics refers to change which takes place within groups and is concerned with the interaction and forces obtained between group members in social settings Team: Two or more people working together to achieve a shared goal Team Building: The process of getting people to work together effectively to achieve a shared goal
- 33. Group Vs Team A Group: is a collection of individuals who have regular contact, frequent interaction, mutual influence, common feeling of trust, and who work together to achieve a common set of goals. A Team: is a group organized to work together. i.e. a team of footballers
- 34. Types of groups/Teams Group Formal Informal Task Command Interest Friendship
- 35. Types of Teams Formal teams: Are the teams set up and organized by organizations or managers. Have a specific tasks laid down by the organization. Individuals in formal teams usually have official roles, e.g. A surgical team;-theater nurse, surgeon, anesthetist, cleaners etc. Arecreated to deal with a specific problem and areusually disbanded when the problem is solved.
- 36. Types of teams -cont’d Informal Teams Form by themselves within the organization Likely to be groups of people with similar interests i.e. a study group (Informal) made up of students from other classes. Have no rank structure and all members are equal in every task given to them. (No leader)
- 37. Why do people Join group? Security: Group reduces insecurity and standing alone syndrome. Status: Recognition and status same as that of group Develop Self-esteem/Self importance Power: There is power in number Goal achievement Pool of talent, skills and knowledge
- 38. STAGES OF GROUP/TEAM FORMATION Members get to know each other & set ground rules Members come to Resist Controlby group Leaders & Show hostility Members Work Together developing Close Relationships & feelings of Cohesiveness Group members work towards Getting their jobs done Group may disband either after meeting their goals or because members Leave Stage I Forming Stage II Storming Stage III Norming Stage IV Performing Stage V Adjourning
- 39. Stages of group formation
- 40. How do we assess teamwork? Trust among members Feedback mechanisms Open communications Approach to decisions Leadership sharing Acceptance of goals and tasks Valuing diversity Member cohesiveness Support for each other Performance norms
- 41. NETWORKING
- 42. What Is Networking? Networks—groups of people who talk and share ideas, information, and resources. Networking—discovering connections between people.
- 43. Why Network? • Faster Answers to Questions • Safety Net in a rapidly changing business world • Less need to be an expert • Resource for Business Deals, Alliances, Jobs
- 44. First Things First: Pre-Approach • Industry • Group or organization • Individuals belonging to the group or organization
- 45. Business Organizations and Networking Groups • Casual Contact Networks • Strong Contact Networks • Professional Associations/ Knowledge Networks • Community Service Clubs • Social/Business Organizations
- 46. Build on Contacts • Set goals to add to your contacts • Follow up immediately • Get to know your contact • Stay in contact – Compliment – Ask a question – Referral – Educate – Surprise
- 47. Build on Contacts • Invest time and effort to help others • Nurture your own network • Get outside the traditional work environment • Bring your network together –Facilitate the meeting of contacts –Invite new people to join
- 48. Approachability Guidelines 1. Don’t intend to sell anything. 2. Set a goal or outcome for the event. 3. Do your homework. 4. Dress appropriately. 5. Wear a name tag on your right side.
- 49. Approachability Guidelines 6. Have a good handshake, smile and eye contact. 7. Use “Pause–Part–Punch” with your name. 8. Introduce yourself with information about the occasion or the other person. 9. Have an exit strategy. 10. Follow up.
- 50. Networking Plan 1. My Goal – Purpose 2.What relationships do I have/need? 3. How do I best access them? 4. What value can I bring? Bring it. 5.Establish how much time per week to devote and schedule it in. 6.Be patient, but monitor results over a sufficient period of time.
- 51. The Elevator Speech • General target you serve • Needs typically addressed • Reference your organization • Your value proposition – or Branding Statement
- 52. WORK RELATIONSHIP Boss Co-worker Mentor Customer Neighbor Friend Server Store Clerk Doctor Nurse Police Firefighter Mom and Dad Brother Sister Pet What relationships do you have in your life? Work Community Other Home
- 53. Relationships at Work Who is your boss? Who are your co- workers? Who helps you at work? Who else do you have a relationship with at work?
- 54. Positive Relationships How do positive relationships make you feel? How do positive relationships make others feel?
- 55. Why do you want positive relationships with others at work? Human beings need positive social interactions with others. When you get along with your boss and co-workers, it makes your job more fun. Enjoying your job helps you do the very best job you can and helps to make your boss and co-workers happy. When your boss is happy with you, it helps you to keep your job.
- 56. How do you create positive relationships with others at work?
- 57. Be respectful How do you show respect to others at work? How do they show respect to you? I treat others as I want them to treat me.
- 58. Cooperate with others How does this image show cooperation? Can one person cross the water without help from the others? How do you cooperate with others at work?
- 59. Be neat and clean How do you feel when you are working near someone who is not clean and smells badly? How do you keep your body clean for work? How do you keep your clothes clean for work? On a scale of 1 to 10 how do you rate your cleanliness and appearance? If you need to improve your cleanliness and appearance, how will you?
- 60. Honor personal space What difference do you see between these two personal interactions? How close is too close for you? And for others? You can get into a lot of trouble if you hug, kiss or touch a co-worker. It’s up to you to understand that a co-worker might get upset with your actions even if you think you are not doing anything wrong. If a co-worker becomes upset with you for trying to hug, kiss, touch or invade his or her personal space, it can be called HARRASSMENT.
- 61. Harassment is against the law What words or actions can you think of that might be harassment? What should you do to make sure you are not harassing a co-worker? What should you do if you feel that someone is harassing you at work? Harassment is not only about touching or invading someone’s personal space at work. It is also about what is said or other unwelcome actions. Offensive conduct may include, but is not limited to offensive jokes, slurs, epithets or name calling, intimidation, ridicule or mockery, insults or put-downs, offensive objects or pictures, and interference with work performance.
- 62. Doing a good job is always #1 How do you make sure you are doing the very best job you can? How does it make you feel when you are doing your very best?
- 63. THANK YOU