Software AG - Event Processing and Process Modeling - ProcessForum Nordic, Nov.14 2013
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The document discusses event processing and process modeling from ARIS to APAMA. It notes that while current operational monitors focus on processes, they do not leverage data to understand how customers buy products, trends in customer behavior, and opportunities and threats, which operational systems have data to provide insights into. Event processing is identified as ideal for correlating across these data sources for enrichment, aggregation, and real-time analysis and decision making. However, operational data presents issues with comprehension, complexity, volume, and speed that must be addressed.
Software AG - Event Processing and Process Modeling - ProcessForum Nordic, Nov.14 2013
- 1. Event Processing and Process Modeling From ARIS to APAMA Dr. Mark Darbyshire, CTO EMEA Intelligent Business Operations | ©2013 Software AG. All rights reserved. For internal use only
- 2. Intelligent Business Operations Continuous Visibility Capitalize on Real-time Revenue | Optimize Operations Manage Risk Multi-payments Data ©2013 Software AG. All rights reserved. For internal use only
- 3. There’s quite a lot of operational monitors • ARIS Process Performance Manager • webMethods Business Activity Monitor • webMethods Insight with an understandable focus on process… | ©2013 Software AG. All rights reserved. For internal use only
- 4. But none of them use the data to understand… Continuous Visibility Capitalize on Real-time Revenue | Multi-payments Data ©2013 Software AG. All rights reserved. For internal use only Manage Risk
- 5. Operational systems have the data to help understand •how customers buy •observe trending behaviour away from one product and towards another •track what led up to the purchase •whether their experience was good or bad | ©2013 Software AG. All rights reserved. For internal use only
- 6. Operational systems have the data to help •detect where opportunities may lie (e.g. an emergent demographic) •realise what sorts of opportunities these are (e.g. regional, temporal) •how to communicate with the opportunity | ©2013 Software AG. All rights reserved. For internal use only
- 7. Operational systems have the data to help understand •understand what the threat is •garner contextual and related data •analyse the threat as it occurs | ©2013 Software AG. All rights reserved. For internal use only
- 8. Event Processing is an ideal consumer of these data sets •to correlate across data sources for enrichment and filtering •to aggregate into consistent views •to enable real-time analysis - and decisioning | ©2013 Software AG. All rights reserved. For internal use only
- 9. But operational data, like most large data sets, has some issues: Comprehension Real-time Visual Analytics Real-time Analytics & Intelligent Action Complexity Volume Low Latency Universal Messaging Speed | In Memory Data & Analytics ©2013 Software AG. All rights reserved. For internal use only