Splunk Discovery: Warsaw 2018 - Reimagining IT with Service Intelligence
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The document discusses Splunk's IT Service Intelligence, focusing on its importance for business-aware IT operations that measure key performance indicators (KPIs) and health scores to improve service operations. It highlights customer needs for real-time insights and collaboration and outlines the core concepts of service intelligence, including the calculation of health scores based on service status. A demo and upcoming Splunk events are mentioned to encourage further engagement with the platform.
Splunk Discovery: Warsaw 2018 - Reimagining IT with Service Intelligence
- 1. Copyright © 2016 Splunk Inc. George Merhej Senior Solutions Engineer, Splunk Reimagining IT with Service Intelligence
- 2. Agenda What’s Service Intelligence and Why You Should Care? Introduction to Splunk IT Service Intelligence IT Service Intelligence Key Concepts Demo
- 3. What is Service Intelligence
- 4. What We Hear From Our Customers! “My CIO is demanding we look at IT from a business service perspective.” “Splunk is great for break/fix, but I need to show we’re meeting SLAs.” “I need everyone to be able to see the same thing at the same time.” “I just want to throw data at Splunk and have it find problems for me.”
- 5. What Is Service Intelligence? Enabling a business-aware IT Measuring and reporting on indicators that matter Unlocking operational efficiencies Collaborating across silos to improve service operations Data-based decision making Solving problems and anticipating pitfalls with sophisticated analytics and powerful insights
- 6. Analytics for real-time service insights, simplified operations and root-cause isolation
- 8. The Possibilities for Service Owners
- 9. The Possibilities for IT Operations
- 10. The Possibilities for Application Development
- 13. Key Concepts
- 14. Splunk IT Service Intelligence – Core Concepts Requests Responses Web Mobile API/Middleware Requests Responses DNS Requests Responses Technical Services Business Services Requests Responses Customer Transactions Support Desk Requests Responses
- 15. IT Service Intelligence – Core Concepts Packet Network Hypervisor and Hosts RDBMSs Storage Tier API Services Web Services Web Number of requests Error rate Average response time Servicer CPU load Server network I/F errors KPIs KPIs and health scores constitute the means by which services are monitored Health Score Requests Responses Web Technical Services
- 16. Service Health Scores A health score is a score from 0-100 (0 = critical and 100 = normal) that helps determine the health of a service. It is calculated based on importance and status (e.g., green, orange, red) of all KPIs.
- 17. Demo
- 18. October 1-4, 2018 • 8,750+ Splunk Enthusiasts • 300+ Sessions • 100+ Customer Speakers Plus Splunk University: • Three Days: September 29-October 1, 2018 • Get Splunk Certified for FREE! • Get CPE credits for CISSP, CAP, SSCP Walt Disney World Swan and Dolphin Resort in Orlando co nf.s p l u n k .co m SAVE THE DATE!