SQ-006: Quality Metrics and Measurements
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The document outlines a course focused on developing quality metrics and measurements for businesses, emphasizing the need to assess various aspects beyond financial performance. Participants will learn to design specific, measurable, achievable, realistic, and time-bound metrics, as well as methods for data collection and metric evaluation. The course covers performance measurement design processes and includes training objectives such as identifying measurement reasons, aligning performance measures, and using graphical tools for reporting.
SQ-006: Quality Metrics and Measurements
- 1. Quality Metrics and Measurements Ability to measure the right things is imperative in these modern times. Even successful businesses find that they also need to assess other aspects of their business not just financial performance. This course is designed to equip the participants in designing metrics that are specific, measurable, achievable, realistic & time-bound. In this course, participants will be able to prevent misguided metrics; infer what data is needed and how to collect it; use a proven process for designing metrics and evaluate metrics’ effectiveness. This course also covers how to quantify process performance and results in software quality. This course discusses methods and tools to gather, analyze and interpret metrics and measurement software engineering, software testing processes and other related process areas. Training Objectives At the end of the course, the participants will be able to: 1. Identify the reasons for measurement. 2. Determineelements to measure. 3. Definevarious models in measurement. 4. Align performance measures in objectives 5. Setup a measurement plan in a project. 6. Use common graphical tools for metrics presentation and reporting. Duration 2 days Topics I. Introduction to Metrics and Measurement a) Rationale Needed in Measurements b) Scales of Measurement c) Characteristics of a Good Measure d) Measure vs. Metric II. PerformanceMeasurement Design Process a) Understandingand Mapping Business Structures and Processes b) Stakeholder Analysis c) UsingCritical-to-Quality (CTQ) in Stakeholder Analysis d) The CTQ Tree e) Developing Business Performance Opportunities f) The Kano Model g) Understandingthe Current Performance MeasurementSystem h) Developing Business Performance Indicators i) UsingGoal-Question-Metric(GQM) Model in Deriving Indicators j) UsingInput-Process-Output-Outcome (IPOO)in Deriving Indicators k) Deciding How to Collect the Required Data l) Designing, Reporting and Performance Data Presentation Formats m)Testing and Adjusting the Performance MeasurementSystem n) Implementing the Performance MeasurementSystem III. Metrics in Software Testing and Software EngineeringProcesses