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© Copyright 2011-2014 Vulkans Forge Consulting Ltd.
Training Course Total Course Hours Class Size Duration
Process
Benchmarking
16 hours on-site 4 to 20 employees 15 to 45 days
What is the subject of this curriculum?
Overview:
Through training in best practices and implementation of practical business analytics,
company employees will be better equipped to make the business case for change and define
measures of success. Employees will be trained to a standard as defined by SME Lean
Certification, and successful implementation within the business will be assessed relative to
APQC Open Standards Benchmarking Measures. Outcomes will include both transferable
skills for employees and improved financial performance for the company.
Desired Results: What do you want participants to learn?
Established Goal(s):
● Participants will be able to drive business results through the application of principles,
measurement systems, and key measures, including the following:
○ Understanding and explaining the current and future state;
○ Defining measurement categories;
○ Identifying the most important measures in a work area and understanding
their business impact;
○ Defining appropriate measures for continuous improvement;
○ Establishing a baseline for improvement using benchmarks;
○ Applying data in a constructive manner;
○ Understanding SMART goals; and
○ Collecting data and calculating measures to show level and trend of
improvement toward target.
© Copyright 2011-2014 Vulkans Forge Consulting Ltd.
Understanding(s):
Participants will understand that...
● Measuring what matters to the
customer is a basic principle.
● Measurement systems line up
internal measures with what matters
to customers and measure results
from the ‘whole’ system with an
understanding of the relationship
between measures and
measurement categories.
Essential Question(s):
● Why is it important not to settle for
the status quo?
● Can some measures drive
inappropriate and harmful behaviors
and decisions?
● Which traditional business measures
might need to be reduced or
eliminated?
● Can the measurement process itself
be improved?
Participants will know...
● Key principles, measurement
systems, and measures that drive
business results; and
● How to design key measures that are
customer focused, simple,
appropriate, and meaningful.
Participants will be able to...
● Identify the most important measures
in a work area and understand their
business impact;
● Define appropriate measures for
continuous improvement;
● Establish a baseline for improvement
using benchmarks; and
● Collect data and calculate measures
to show level and trend of
improvement toward target.
Assessment Evidence: How do you know they have learned it?
Performance Task(s):
● Participate in a project-based
learning activity that targets a specific
problem in the workplace for
measurable improvement.
● Achieve project goals.
Other Evidence:
● Certification by an industry or
professional association.
● Regulatory compliance.
● Use of performance support.
© Copyright 2011-2014 Vulkans Forge Consulting Ltd.
Learning Plan
Learning Activities:
Participants may apply the following measurement categories and measures in a project-
based learning activity:
● Guidelines for Measurement Categories:
○ Customer demand and characteristics;
○ Supplier, Input, Process, Output, Customer (SIPOC);
○ Value Stream Mapping;
○ Customer retention;
○ Waste;
○ 5S;
○ People development measures;
○ Quality and critical-to-quality (CTQ) trees;
○ Cost and productivity; and
○ Competitive impact.
● Key Lean Related Measures:
○ Quality
■ Rework
■ First Pass Yield
○ Delivery
■ Takt Time
■ Cycle Time
■ Lead Time
○ Cost
■ Inventory turns
■ Queue time
■ Wait time (delays)
■ Overall Equipment Effectiveness (OEE)
■ Changeover time
○ Financial Impact
■ Cash Flow
○ Competitive Impact
■ Customer Satisfaction
© Copyright 2011-2014 Vulkans Forge Consulting Ltd.
What if participants didn't learn? What if participants already know it?
Differentiation (Content, Process,
Product):
Below Grade/Course Level
● Emphasis will be on classroom
demonstrations, worked examples,
and resource materials for
participants with less knowledge or
experience. Mentorship by advanced
participants and trainers will support
application in the workplace.
Differentiation (Content, Process,
Product):
Above Grade/Course Level
● Emphasis will be on real world
problem solving for advanced
participants. Application to complex
problems and mentorship of less
advanced participants will hold
attention and grow understanding.
How will business results and performance be assessed?
Standards:
● Lean Certification Body of Knowledge Module 4: Business Results.
Benchmarks:
● APQC Open Standards Benchmarking Measures.
Are there any acronyms that need to be defined?
Glossary of Terms:
● 5S - Sort, Set in order, Shine, Standardize, Sustain
● APQC - American Productivity and Quality Center
● SMART - Specific, Measurable, Attainable, Relevant, Time-bound
● SME - Society of Manufacturing Engineers

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Process Benchmarking Curriculum

  • 1. © Copyright 2011-2014 Vulkans Forge Consulting Ltd. Training Course Total Course Hours Class Size Duration Process Benchmarking 16 hours on-site 4 to 20 employees 15 to 45 days What is the subject of this curriculum? Overview: Through training in best practices and implementation of practical business analytics, company employees will be better equipped to make the business case for change and define measures of success. Employees will be trained to a standard as defined by SME Lean Certification, and successful implementation within the business will be assessed relative to APQC Open Standards Benchmarking Measures. Outcomes will include both transferable skills for employees and improved financial performance for the company. Desired Results: What do you want participants to learn? Established Goal(s): ● Participants will be able to drive business results through the application of principles, measurement systems, and key measures, including the following: ○ Understanding and explaining the current and future state; ○ Defining measurement categories; ○ Identifying the most important measures in a work area and understanding their business impact; ○ Defining appropriate measures for continuous improvement; ○ Establishing a baseline for improvement using benchmarks; ○ Applying data in a constructive manner; ○ Understanding SMART goals; and ○ Collecting data and calculating measures to show level and trend of improvement toward target.
  • 2. © Copyright 2011-2014 Vulkans Forge Consulting Ltd. Understanding(s): Participants will understand that... ● Measuring what matters to the customer is a basic principle. ● Measurement systems line up internal measures with what matters to customers and measure results from the ‘whole’ system with an understanding of the relationship between measures and measurement categories. Essential Question(s): ● Why is it important not to settle for the status quo? ● Can some measures drive inappropriate and harmful behaviors and decisions? ● Which traditional business measures might need to be reduced or eliminated? ● Can the measurement process itself be improved? Participants will know... ● Key principles, measurement systems, and measures that drive business results; and ● How to design key measures that are customer focused, simple, appropriate, and meaningful. Participants will be able to... ● Identify the most important measures in a work area and understand their business impact; ● Define appropriate measures for continuous improvement; ● Establish a baseline for improvement using benchmarks; and ● Collect data and calculate measures to show level and trend of improvement toward target. Assessment Evidence: How do you know they have learned it? Performance Task(s): ● Participate in a project-based learning activity that targets a specific problem in the workplace for measurable improvement. ● Achieve project goals. Other Evidence: ● Certification by an industry or professional association. ● Regulatory compliance. ● Use of performance support.
  • 3. © Copyright 2011-2014 Vulkans Forge Consulting Ltd. Learning Plan Learning Activities: Participants may apply the following measurement categories and measures in a project- based learning activity: ● Guidelines for Measurement Categories: ○ Customer demand and characteristics; ○ Supplier, Input, Process, Output, Customer (SIPOC); ○ Value Stream Mapping; ○ Customer retention; ○ Waste; ○ 5S; ○ People development measures; ○ Quality and critical-to-quality (CTQ) trees; ○ Cost and productivity; and ○ Competitive impact. ● Key Lean Related Measures: ○ Quality ■ Rework ■ First Pass Yield ○ Delivery ■ Takt Time ■ Cycle Time ■ Lead Time ○ Cost ■ Inventory turns ■ Queue time ■ Wait time (delays) ■ Overall Equipment Effectiveness (OEE) ■ Changeover time ○ Financial Impact ■ Cash Flow ○ Competitive Impact ■ Customer Satisfaction
  • 4. © Copyright 2011-2014 Vulkans Forge Consulting Ltd. What if participants didn't learn? What if participants already know it? Differentiation (Content, Process, Product): Below Grade/Course Level ● Emphasis will be on classroom demonstrations, worked examples, and resource materials for participants with less knowledge or experience. Mentorship by advanced participants and trainers will support application in the workplace. Differentiation (Content, Process, Product): Above Grade/Course Level ● Emphasis will be on real world problem solving for advanced participants. Application to complex problems and mentorship of less advanced participants will hold attention and grow understanding. How will business results and performance be assessed? Standards: ● Lean Certification Body of Knowledge Module 4: Business Results. Benchmarks: ● APQC Open Standards Benchmarking Measures. Are there any acronyms that need to be defined? Glossary of Terms: ● 5S - Sort, Set in order, Shine, Standardize, Sustain ● APQC - American Productivity and Quality Center ● SMART - Specific, Measurable, Attainable, Relevant, Time-bound ● SME - Society of Manufacturing Engineers