Introduction to stakeholder maps
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A stakeholder map visually represents the key participants involved in a project, focusing on their influence on the customer experience. Key steps include identifying stakeholders, creating a legend for their importance, arranging them on the map, illustrating their relationships, and analyzing perspectives from different stakeholders. Workshops can facilitate the collaboration in creating the map, utilizing templates to structure the information effectively.
Introduction to stakeholder maps
- 1. A stakeholder map illustrates who and what is involved in a specific experience, product or service. STAKEHOLDERMAPS 1 FOCUS OF YOUR PROJECT It’s important to articulate the focus of your project before you develop your map. For example: let’s say the scope of your project is to understand and improve the customer experience with your product. 2 STAKEHOLDERS (INCL. PERSONAS) Create a list of stakeholders that are involved with your product and your customer’s experience. Ask yourself – who are the people or organizations who will influence your product? Who will influence the customer experience? Other stakeholders may come to mind, but if they don’t pertain to the focus of the map leave them out for now. You can list out stakeholders with post-its or simply write them on a flipchart. 3 CREATE A MAP LEGEND Define the meaning of the three circles. Choose a scale and determine the level importance of the stakeholders. Which of these stakeholders are essential, important or interesting to your project? They can also be based off of other scales like level of influence, level of importance, or level of contact and so forth… 4 ARRANGE STAKEHOLDERS Sketch the stakeholders on the stakeholder map according to your ranking - the more important they are, the closer they are to the middle of the chart. You can use post-its or simply write them on the map. 5 RELATIONSHIPS Stakeholders have certain relationships with each other. In many cases, a transaction or value exchange takes place between them. What does each stakeholder provide to the other (product, money, trust, love, smile, etc.)? Draw lines or arrows to illustrate this connection. icons and text can then be used to label the connection. 6 ANALYZE BY TAKING DIFFERENT STAKEHOLDER PERSPECTIVES You could choose to look at the customer experience from the lense of your customer. Another perspective could look at the customer experience from the perspective of your employee. Test out different perspectives as you analyze the stakeholders and the relationships or value exchanges on the map. Take note of the information, ideas or questions that come up with these conversations! STEPS TO CREATE: Cheat Sheet As a hint.. It helps to do a workshop with several stakeholders (including customers) to co-create a list of potentially relevant stakeholders. Use a paper template for the workshop. There are several types of templates for stakeholder maps - we use a map with three concentric circles. Note you can always add more rings to your stakeholder map. SMAPLY PDF EXPORT: STAKEHOLDER MAP 1 2 3 4 5 6