Star Knowledge Project Framework & Governance
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The document describes the key processes and activities of the Star Knowledge technology consulting firm for presales, project governance, project management, and quality management. It includes sections on value proposition, presales, project governance, project management, quality management, status reporting, user acceptance testing, project lifecycle phases of initiate, plan, execute, monitor, and close-out. The objective is to successfully deliver customer projects on time and on budget by following industry best practices.
Star Knowledge Project Framework & Governance
- 2. Purpose Value Proposition Pre-Sales Project Governance Project Management © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 2
- 3. The purpose of this Customer Briefing Profile is to provide current and future Star Knowledge customers with an understanding of key presales and project activities and processes: Value Proposition Presales Project Governance Project Management © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 3
- 5. Star Knowledge objectives focus on the professional management of customer projects with a ‘quality-first attitude.’ Key areas of focus include: Technical, PM and QM Resources Software Development & Testing Deliverable Quality Project Budget Project Timeframes Risks, Problems & Uncertainties Scope and Approach Changes Status Reporting © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 5
- 6. The primary Star Knowledge goal is to successfully deliver each customer project by: Embedding quality into every project’s fabric Providing proactive communications Following industry standards and best practices Adhering to agreed timeframes Concluding on-budget (hours and dollars) Meeting agreed milestones Matching 100% agreed customer requirements Developing zero defect software © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 6
- 7. Decreased software development expense Shorter development times No budget overruns Higher quality software Increased software reliability Enhanced employee productivity Improved worker morale and less stress © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 7
- 9. Statement Master Understand Project Proposal of Work Services & Agree Sizing (SOW) Agreement Decision Point © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 9
- 10. Prepare Project Information Document (PID) to identify prospect (customer) software development requirements Conduct Q&A and Clarification Session to corroborate understanding of: Software development requirements Business activities, processes and overall context Technical environment Out-of-scope areas and restraints Budget considerations Agree to conduct project sizing © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 10
- 11. Carry out software development sizing exercise with below deliverables: Technical Approach Work Effort Elapsed Time Assumptions Corroborate, change as required, and baseline sizing exercise Agree to create proposal © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 11
- 12. Prepare proposal for software development services based on sizing baseline including: Understanding of Customer Request & Requirements Current Technical Environment Proposed Technical Approach Proposed Scope of Work Project Organization Financial Considerations & Timing Consultant Professional Profiles © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 12
- 13. Prepare Statement of Work (or Work Order) following: New customer approval of proposal Current customer request for additional services under exiting MSA SOW Includes: Agreed Project Scope Deliverables / Milestones High Level Work Plan Project Governance Information Requirements Assumptions © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 13
- 14. Adapt Master Services Agreement (MSA) to individual customer including: Description of Services and Deliverables Service Levels and Timetable Compensation & Payment Term of Agreement Ownership & Property Rights Indemnity Liability and Disclaimers Confidentiality and Non Disclosure Warranty General Provisions Schedule for Work Orders © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 14
- 16. Project Project Quality Status User Management Management Reporting Acceptance Management Office (PMO) * Based on: Decision Point PMI - PMBOK © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 16
- 17. Star Knowledge Project Management Office (PMO) objectives: Oversight of customer software development projects Provide independent project quality assurance Develop and mainatin PM & QM standards, methodology, tools and best practices Project Management Office (PMO) Standards & Plan (v1.2 – 022212) © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 17
- 18. Star Knowledge Project Management objectives: Prepare and maintain customer Project Plan for project life Ensure project approach and environment is appropriate to customer’s business and technical requirements Manage customer deliverables and UAT Supervise project control processes: risk, Project Management problems, and change orders Standards & Plan (v1.1 – 022210) Create and review project status reports with stakeholders throughout project life © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 18
- 19. Star Knowledge Quality Management objectives: Define “quality” in clear, measurable terms for each customer project Ensure project is in alignment with agreed quality standards Monitor software code to ensure zero defect deliverables Identify and eliminate costly and non- Quality Management productive re-work Standards & Plan (v1.1 – 022210) © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 19
- 20. Star Knowledge Status Reporting objectives: Prepare Weekly Status Report with: Project Status & Snapshot Project Tasks Outstanding Project Risk Register Project Problem Register Project Change Order Register Planned Project Tasks – Next Week Status Reporting Standards & Plan Conduct Weekly Status Meeting (v1.1 – 022210) Conduct Ad-Hoc Meetings, as Required © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 20
- 21. Star Knowledge User Acceptance Testing (UAT) objectives: Create Software Testing Criteria and Plan Create UAT Test Scripts Conduct UAT User Acceptance Testing (UAT) Standards & Plan (v1.1 – 022210) © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 21
- 23. Initiate Plan Execute Monitor Close-Out * Based on: PMI - PMBOK Decision Point © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 23
- 24. Key customer supported activities in this phase include: Agree business and/or technical problem or opportunity Understand business and technical environments and context Confirm scope of development Agree technical approach Initiate Size software development work effort, fees, and timeline Create Proposal, Statement of Work (or NOTE: This Phase incorporates all prospect / Work Order) and MSA customer activities outlined in Presales section © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 24
- 25. Key customer supported activities in this phase include: Set-up technical environment: Star Knowledge and Customer Site Identify and assign PM, QM and technical resources Create Project Plan (Aligned to SOW or Work Order) Conduct Kick-off Meeting Plan Agree PM and QM processes and controls Conduct Transfer of Information © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 25
- 26. Key customer supported activities in this phase include: Create technical specifications Create test criteria and test scripts Develop and test software Conduct User Agreement Tests (UAT) Obtain customer sign-off on approved deliverables Execute Create end user and system admin operations manuals Create and conduct end user and system admin training sessions © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 26
- 27. Key customer supported activities in this phase include: Create Weekly Status Reports Conduct Weekly Status Meetings Conduct agreed QM tests Identify and record project problems in project problem register Identify and record risk problems in project Monitor risk register Complete Project Change Order for changes to agreed project plan © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 27
- 28. Key customer supported activities in this phase include: Obtain customer sign-off on Project Closure Certificate Conduct Lessons Learned Session Return all customer documentation and files as stipulated in MSA Close-Out © Star Knowledge Technology Alliance Team, LLC – All Rights Reserved 28