Statik, Kanban's hidden gem
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The document discusses 'Statik', a lesser-known aspect of the Kanban methodology for implementing organizational change in technology businesses. It outlines a systematic approach to understanding and addressing sources of dissatisfaction, analyzing demand and capability, modeling knowledge discovery, and designing effective Kanban systems. The process, which emphasizes a humane and repeatable strategy, aims to foster sustained improvement and collaboration in creative knowledge work environments.
Statik, Kanban's hidden gem
- 1. STATIK, Kanban’s hidden gem Mike Burrows @asplake @KanbanInside mike@djaa.com STATIK, Kanban’s hidden gem @asplake #lascot14
- 2. The Kanban Method • “Evolutionary change for your technology business” (Anderson) • The humane, “start with what you do now” approach to change (@KanbanInside) • Developed pragmatically by and for people engaged in creative knowledge work STATIK, Kanban’s hidden gem @asplake #lascot14
- 3. STATIK • A new name for the Kanban Method’s best-kept secret • The Systems Thinking Approach to Implementing Kanban (2012ish) • Since 2009, day 2 of our class • As STATIK, part III of my book (September 2014) • A repeatable (and humane) way to get started with STATIK, Kanban’s hidden gem @asplake #lascot14 Kanban • A way to reinvigorate existing implementations, however ad-hoc their initial introduction
- 4. STATIK 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
- 5. Reverse STATIK 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
- 6. 5. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14
- 7. 5. Kanban systems How well is our work represented? STATIK, Kanban’s hidden gem @asplake #lascot14
- 8. 5. Kanban systems How well does it support our workflow? STATIK, Kanban’s hidden gem @asplake #lascot14
- 9. 5. Kanban systems ~~~~~ ~~ ~~ ~~~ ~~~~~~ Policies? ~~~ ~~ ~~~ ~~ ~~~~~ ~~ ~~ ~~~ ~~~~~~ STATIK, Kanban’s hidden gem @asplake #lascot14
- 10. 5. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14 4 Limits on work-in-progress (WIP)?
- 11. 5. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14 4 Limits on work-in-progress (WIP)?
- 12. 5. Kanban systems Limits on work-in-progress (WIP)? STATIK, Kanban’s hidden gem @asplake #lascot14 4
- 13. 5. Kanban systems Is our capacity respected when we replenish & commit? STATIK, Kanban’s hidden gem @asplake #lascot14
- 14. 5. Kanban systems Do we coordinate deliveries effectively, commit at the right time? STATIK, Kanban’s hidden gem @asplake #lascot14
- 15. 5. Kanban systems Effective feedback loops? STATIK, Kanban’s hidden gem @asplake #lascot14
- 16. 5. Kanban systems Informed by data? STATIK, Kanban’s hidden gem @asplake #lascot14
- 17. 4. Classes of service 5. Kanban systems Review: • Different types of work items and where they sit • Policies • WIP limits and other controls on WIP • Commitment points • Feedback loops 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
- 18. 4. Classes of service Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
- 19. 4. Classes of service Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14 Fixed Date
- 20. 4. Classes of service Expedited Fixed Date Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
- 21. 4. Classes of service Standard Expedited Fixed Date Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
- 22. 4. Classes of service Standard Expedited Intangible Fixed Date Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
- 23. 4. Classes of service Q: Fixed Date, Expedited, Standard or Intangible? 1. Manually add space to a server that has reached 90% full 2. Roll out an automated disk space provisioning system 3. Fix the server that is keeping the trading system out of the market (and costing us $1m per hour) 4. Report to the board next Friday to explain ourselves STATIK, Kanban’s hidden gem @asplake #lascot14
- 24. 3. Knowledge discovery process 4. Classes of service • Recognise different kinds of customer expectation • Qualitative categories before any quantitative ranking • Make explicit both internally and externally • Select (prioritise) and risk-manage items accordingly 6. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14
- 25. 3. Knowledge discovery process What don’t we know? STATIK, Kanban’s hidden gem @asplake #lascot14
- 26. 3. Knowledge discovery process What have we discovered here? STATIK, Kanban’s hidden gem @asplake #lascot14
- 27. 3. Knowledge discovery process What is still to be discovered here? STATIK, Kanban’s hidden gem @asplake #lascot14
- 28. 2. Demand & capability 3. Knowledge discovery process • Creative knowledge work demands a shift: • away from taking orders, satisfying requirements • towards building the capability to anticipate, explore & meet needs at the right time • Understand what kind of knowledge is acquired at each stage of the process • Implement through customer validation, customer collaboration, policies, allocations 4. Classes of service STATIK, Kanban’s hidden gem @asplake #lascot14
- 29. 2. Demand & capability Demand • How work arrives • How frequently • From whom • Of what types • In what sizes • etc Capability • How work leaves • Batches • Lead time(s), delivery rate • Predictability • Flow efficiency • etc Are these in balance? STATIK, Kanban’s hidden gem @asplake #lascot14
- 30. 2. Demand & capability Demand • Weekly calls with business STATIK, Kanban’s hidden gem @asplake #lascot14 managers • Ad-hoc meetings with user reps • Mostly business-driven work; some market-driven, regulatory and infrastructure change • Typically 2-10 days development work per item Capability • Releases every 6 weeks • But ~18 week lead time • Flow efficiency percentage in single digits • (5 days in 18 weeks is 4%) Outline example
- 31. 1. Sources of dissatisfaction 2. Demand & capability • Attend to both sides of this equation • Outside-in as well as inside-out • Expect changes at the boundaries to impact system design, and vice-versa 3. Knowledge discovery process STATIK, Kanban’s hidden gem @asplake #lascot14
- 32. 1. Sources of dissatisfaction Internal STATIK, Kanban’s hidden gem @asplake #lascot14 External
- 33. 1. Sources of dissatisfaction Internal (self awareness) STATIK, Kanban’s hidden gem @asplake #lascot14 External (empathy) Source: Markus Andrezak @markusandrezak #lascot14
- 34. STATIK, Kanban’s hidden gem @asplake #lascot14 0. Purpose 1. Sources of dissatisfaction • Outside-in as well as inside-out • Assumes a system scope and a boundary, both potential sources of dissatisfaction in their own right • Sources are much easier to identify when there is already some transparency 2. Demand & capability
- 35. STATIK 1-5 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
- 36. STATIK, Kanban’s hidden gem @asplake #lascot14 0. Purpose What Who WHY
- 37. STATIK-0 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
- 38. Sustained, purposeful change with Kanban 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out Agreement Balance Flow STATIK, Kanban’s hidden gem @asplake #lascot14 Respect Customer focus Transparency Collaboration Leadership
- 39. Resources B L U E H O L E P RESS B L U E H O L E P RESS STATIK, Kanban’s hidden gem @asplake #lascot14 Kanban from the Inside print cover FINAL OUTLINED 270 pages.indd 1 9/1/2014 10:43:40 PM
- 40. Autumn Conference Series Moscow, London, Paris, Istanbul, Hamburg, Bangalore – see conf.leankanban.com STATIK, Kanban’s hidden gem @asplake #lascot14
- 41. More Resources Community Connections Coaching Tools Games See positiveincline.com/index.php/resources/ STATIK, Kanban’s hidden gem @asplake #lascot14
- 42. Thank you! Mike Burrows @asplake @kanbanInside mike@djaa.com STATIK, Kanban’s hidden gem @asplake #lascot14