Steps to process orders in bulk - LMD - B2C
- 1. Bulk Order Processing (LMD) In this module, we will discuss:- 1. Who are the Last Mile Delivery (LMD) sellers? 2. How can you process orders in bulk? 3. How can you download duplicate copies? 4. How to download the Paytm Mall invoice?
- 2. Who are the Last Mile Delivery (LMD) sellers? LMD sellers are those who use end-to-end logistic services of Paytm Mall Benefits: • Flat courier charges Pan India • No hassles of tracking the status of delivery • Automated and timely payouts • Networks providing large coverage of pincodes SELLER CUSTOMERPaytm Mall Courier partner
- 3. There are five stages of processing an order The order is shipped from your warehouse Shipped4. Acknowledge and pack the order Confirm and Pack1. The order is delivered to the customer Delivered5. Download the manifest slip by clicking on the Request Pickup tab Request Pickup2. The order is moved to the ‘To handover’ stage till it’s picked up To Handover3.
- 4. How to process orders in bulk? Click on the Orders tab Click on the Confirm & Pack tab Steps to process orders in bulk (upto 5000 orders)
- 5. How to process orders in bulk? Click on Download order detail CSV Select the date range and click on Apply button
- 6. How to process orders in bulk? Click on Download Order detail CSV will be downloaded in the File center Click on download icon to download the file in your system
- 7. How to process orders in bulk? Order detail CSV file will be downloaded in your system
- 8. How to process orders in bulk? • Create a new excel file and copy-paste the columns Order id and Item id from Downloaded order detail CSV file • Save the file in the .CSV format and file name should not contain any special character or space Note- Please ensure that the status of these orders should be pending acknowledgement.
- 9. How to process orders in bulk? Click on Choose file and select the saved file And then, click on Upload Click on Assign Courier in Bulk (CSV)
- 10. How to process orders in bulk? Click on Download IMEI/Serial Number File (.csv) If these are electronic product then you have to enter their IMEI/serial number Note - This step is to be performed only if these are electronic products.
- 11. How to process orders in bulk? This is a sample IMEI/Serial CSV • Fill the IMEI/Serial number in the sheet • Save the file in the .CSV format and file name should not contain any special character & space Note - This step is to be performed only if these are electronic products.
- 12. How to process orders in bulk? Click on choose file and select the saved IMEI/Serial number file And then, click on Upload Click on Upload IMEI/Serial number(.csv) Note - This step is to be performed only if these are electronic products.
- 13. How to process orders in bulk? Click on Choose file and select the saved file (contains order id and item id) And then, click on Upload Click on Assign Courier in Bulk (CSV) Note - This step is to be performed only if these are electronic products.
- 14. How to process orders in bulk? Click here to download the packing slip in your system
- 15. How to process orders in bulk? There are two types of packing slips - Packing slip for a Non-Gift order Packing slip for a Gifting/MyStore order
- 16. How to process orders in bulk? This is a sample of the Packing Slip for non-gifting order, you have to tear it into 2 parts - Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice. Also, ensure you adhere to the Paytm Mall packaging guidelines or else the courier will not pick up the package Packaging slip– You have to paste it outside/top of the packaging box Retail Invoice – You have to fold the invoice from centre so that details are towards inside, white side of the invoice should be in front Insert the invoice in the invoice pouch and paste the invoice pouch on the back side of the Paytm Mall corrugated box If you are dispatching the product in/out of a state where plastic is banned: For order value > 50,000 – Paste the invoice outside For order value < 50,000- Insert the invoice in the package
- 17. How to process orders in bulk? Note – Please do not use your own invoice or Paytm Mall invoice. This is a sample of the Packing Slip for a Gifting/Mystore order Packaging slip – You have to paste it outside/on top of the packaging box Here, the invoice will not be downloaded automatically In case the courier partner asks for the invoice or you need the same for taxation purposes, you can download the invoice separately from the seller panel and hand over the invoice to the courier partner (steps are available at the end of this training guide) Please do not attach/insert the invoice inside the packet
- 18. General packaging guidelines- Gifting/Mystore orders Follow these Packaging guidelines to ensure smooth order processing- Packaging tape should be transparent or plain only You have to use plain corrugated box or polybag only There should not be any branding or logo on the packaging material
- 19. How to process orders in bulk? Click on Request Pickup tab Select 250 per page from the dropdown Your orders will be moved to ‘Request Pickup’, from where you will download the Manifest Note – Request Pickup only when your orders are ready to ship.
- 20. How to process orders in bulk? Click on the check box to select all the orders Click on Download Slip to Request Pickup (.pdf) Manifest will be downloaded in your system automatically Note – Request Pickup only when your orders are ready to ship.
- 21. How to process orders in bulk? This is a sample Manifest, which contains the details of your courier partner Note – Request for pick up before 12.00 PM to get your orders picked by 6.00 PM* the same day. Any order requested for pick up post 12.00PM gets picked the next day. * For Delhi/NCR- 5.00PM, Other cities- 6.00PM a) Here you can see courier partner name b) Here you can see Order details with AWB number c) Merchant signature and courier signature are required on both copies of manifest d) Here you can see total number of packets c a d b
- 22. How to process orders in bulk? Click on More To view your shipped orders, follow these steps - Click on the Shipped tab Here, you can check all your shipped orders
- 23. How to process orders in bulk? To view your delivered orders, follow these steps - Click on the Delivered tab Here, you can check all your delivered orders
- 24. How can you download duplicate copies? In case you have lost your packing slip or manifest before shipping, you can generate their duplicates by going on To Handover tab Click on the To Handover tab Here, you can download your duplicate copies
- 25. Download Paytm Mall Invoice
- 26. How to download the Paytm Mall invoice? To download the Paytm Mall invoice, follow these steps - Click on the Orders tab
- 27. How to download the Paytm Mall invoice? Search your order using the Order ID, Item ID etc.
- 28. How to download the Paytm Mall invoice? Click on the Orders tab
- 29. How to download the Paytm Mall invoice? Click on Download Reseller Invoice
- 30. This is a sample of the invoice - How to download the Paytm Mall invoice?
- 31. Thankseveryone! For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.