Subscribed 2019 - Optimizing Recurring Collections at Scale
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The document discusses the complexities of managing collections in the subscription economy and introduces Zuora Collect as a solution to improve collections processes and reduce churn. It emphasizes the importance of automation, visibility, and customer engagement in maximizing collections success. The content also highlights forward-looking statements and advises customers to rely on current product features when making purchasing decisions.
Subscribed 2019 - Optimizing Recurring Collections at Scale
- 2. SAFE HARBOR DISCLAIMER The following presentation is intended for information purposes only. The development, release, and timing of any features or functionality described for Zuora’s products remains at the sole discretion of Zuora and is subject to change. Any unreleased services or features referenced in this presentation are not currently available and may not be delivered on time or at all. Customers should make purchase decisions based upon product features that are currently available. In addition, statements in this presentation that refer to forecasts, future plans and expectations are forward-looking statements that involve risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such uncertainties materialize, if any of the assumptions prove incorrect, or if priorities or resourcing changes, actual results could differ materially from such forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements as they reflect Zuora’s expectations as of the date of this presentation. In addition, actual results could differ materially from those expressed or implied in the forward-looking statements due to a number of factors, including but not limited to, risks detailed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission (SEC) on April 18, 2019, as well as other documents that may be filed by us from time to time with the SEC. Copies of Annual Report on Form 10-K and other filings with the SEC may be obtained by visiting our Investor Relations website at investor.zuora.com or the SEC's website at www.sec.gov. Zuora assumes no obligation and does not intend to update these forward looking statements after the date of this presentation to conform these statements to actual results or to changes in our expectations. We encourage customers requiring specific functionality to file requests on our Zuora Community Ideas Board, even if a feature potentially addressing their needs has been previously discussed. These cases will be tracked by Zuora product management and every effort will be made to proactively communicate Zuora’s triage and status of incoming requests.
- 3. Optimizing Recurring Collections at Scale Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.
- 4. Business Leaders Must Reimagine the Role of Collections in the Subscription Economy “In an attempt to stem the tide of losses, collections managers have, at last, been given the budget and mandate to implement the technology that will automate and improve the default management process - and to do it quickly.” - Experian Decision Analytics
- 5. “Zuora Collect has helped us reduce churn and freed up our sales team so they can focus on new business.” ZUORA COLLECT Manage the complexities of recurring collections Collect More Maximize chances of collections success by making it easy for customers to pay with multiple payment methods Minimize Churn Target delinquent churn by giving customers credit card processing success with intelligent retry logic Reduce Costs Automate dunning with configurable business workflows
- 6. Zuora Collect’s Collections Strategy Designed to catch revenue leakage in a comprehensive way Visibility Give customers complete transparency of their entire transaction history Collaborate with collection agents to complete collection tasks Prevention Let customers pay with multiple payment methods and varying payment schedules Intelligent Retry Logic Retry electronic payments based on failure reasons automatically Automated Dunning Workflows Design workflows that automate customer correspondence and dunning tasks Automate Manual Collections Automate payment to invoices matching for check and ACH payments Manage customer disputes at an invoice line item level Statement Generator Advanced Payment Manager Configurable Payment Retry Workflow Collections Window Configurable Lockbox Disputes New!
- 7. Head of Consumer Marketing, TheStreet Inc. Sr. Solutions Architect, Motor Trend Group Gurjinder Pooni Group Product Manager, Evernote Ryan Hagey VP & GM of Product, Zuora Kyle KolichJill Marchisotto Our Panel