Subscribed: Zuora Functional Training & Best Practices For Beginners
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The document outlines a training session by Matt Holland on Zuora's functionalities, catering to beginners in managing product catalogs, billing workflows, and subscriptions. Key topics include setting up a product catalog, managing accounts and subscriptions, and understanding Zuora's billing and payment processes, with an emphasis on best practices and automation. It also highlights the importance of user roles and security settings for efficient Zuora administration.
Subscribed: Zuora Functional Training & Best Practices For Beginners
- 2. Zuora Functional Training and Best Practices for Beginners Walk through Zuora functionality from product catalog to billing workflow Matt Holland Instructor, Zuora
- 4. content review page 04 01Product Catalog Set up a basic Product Catalog, discuss best practices and using discounts in Zuora effectively 03Billing and Payments Walk through a Bill run, Invoice review, Payment Run and associated settings 02Subscriptions and Accounts Create and manage accounts and subscriptions, dates in Zuora 04Zuora Admin Overview Review all Zuora Admin Settings, security and user roles
- 5. presentation agenda page 05 Billing Workflow 10:45 Welcome/Product Catalog 9:15 Zuora Admin Overview 11:30 Subscriptions and Account 10:15 12:00 5 min 20 min 10 min 5 min Close (Lunch)
- 6. product catalog The Product Catalog is a container that represents HOW your product is being sold. A product rate plan represents the collection of charges that your customers may incur when buying your product. The rate plan is associated to the subscription, not the product. What is the Product Catalog?
- 10. four discount types page 010 Overwrite the product catalog price when you add a new rate plan to subscription Subscription Specific Zuora is happy to let you, for example, create a -$10 monthly charge Negative dollar charge The additional tiers provide discounts on the pricing in the previous tiers Tiered/Volume Pricing Using a % or fixed fee discount Discount charge models
- 11. page 011 Watch the Demo! Let’s create a Product Catalog! 1 Product 2 Rate Plan(s) 3 Rate Plan Charges
- 12. page 012 Avoid Product Proliferation Don't create a new product when a new rate plan will do. Make sure you consider adding a new rate plan vs. a new product. Promotions and discounts can also be added as rate plans, rather than separate products. Leverage discounting Understand the 4 primary options for issuing discounts in Zuora. Put bundles in a single ProductIf you require that a set of products or capabilities must always be purchased in a bundle (for example, like Microsoft requires Word, Excel, Outlook, and PowerPoint to be purchased in its Office bundle), then create a single product for that entire bundle. product catalog best practices
- 13. Subscriptions and accounts An account is a customer account that collects all of the critical information about the customer, such as contact information, payment terms, and payment methods. Zuora uses the Account object to track all subscriptions, usage, and transactions for each customer account. Each account is a source of a recurring invoice stream. Every subscription must be associated with an account. What is an Account?
- 15. Subscriptions and accounts The Subscription is the Zuora Object which brings together all of the attributes needed to bill a customer. Think of it as the contract. It establishes the terms and houses the charges and basic billing rules. You must have an active account before a subscription can exist, and you must have one active subscription before an invoice can be created. What is a Subscription?
- 16. page 016 Watch the Demo! Now that we have a Product Catalog and we understand Accounts and Subscriptions... we need customers! Let’s create a customer, and subscribe them to one of our rate plans!
- 17. coffee break next session at 10:30 am
- 19. Zuora billing workflow page 019 Process a payment run. Understand automation, and overrides for payment retry rule. Payment Run Process a bill run, review timing, dates and invoice review process. Bill Run Review settings that impact proration and automation within the billing workflow. Settings
- 20. billing automation… this is the goal page 020 Define and enable automation in Billing Settings Select automation options and schedule during bill run Select automation options and schedule during payment run
- 21. using batches page 021 Can use up to 50 batches Organize customer accounts Optimize billing and payment operations Partner with your Zuora admin to leverage this feature and add customer batches Group customers by: Vertical (B2B, B2C) Regions (US, EMEA, etc.) Business Unit (Emerging, Enterprise, SMB, Strategic) Non-Billing Accounts (Free trial, test accounts, etc.) Payment Method
- 22. what I’ll demo in my Zuora sandbox page 022 Process a bill run Review invoices/generate invoice PDF Post a bill run Troubleshoot a bill run/notifications Process a payment run Leverage billing features such as: Automated billing Using batches
- 23. page 023 Watch the Demo! Let’s walk through the Zuora Billing process!
- 24. page 024 Use Co-termination with Product Catalog when possibleUsing co-termination when setting up the timing of your subscriptions ensures that changes made to asubscription (post originalorder) have the same next billing date as the original order. Understand impacts of settings before making the changeFor example: Making changes such as tenant time zone can have significant impact on billing and finance activities. make sure you understand the impacts of changes setting before you “go live” with a change. Understand “dunning” process and options You can, for example, temporarily remove the payment retry rules to expedite a failed payment if customer has been contacted and has updated payment method. Leverage Payment notifications to improve collections process. Zuora billing tips
- 26. page 026 Zuora admin overview Security Understand security settings Use rsAdd/delete Zuora users Roles Understand how to create, edit and update user roles Best Practices Learn best practices in managing your Zuora tenant Settings Understand the different Zuora settings and their impacts within the eco-system
- 27. page 027 Zuora admin: what could possibly go wrong? Rule #1: Don’t make everyone an admin. We often see, especially with new implementations, that any and all Zuora users are given full access to all functionality and settings. This can lead to inadvertent and unforeseen issues that can impact: ● Billing ● Finance ● Reporting ● and shut down day to day operations completely. Many admin settings can leverage existing company security requirements such as: ● Password length and complexity ● Session time-out and lockout parameters ● Two factor authentication Partner with your IT and security team to ensure your Zuora settings are compliant. Rule #2: Know your company’s security policies
- 29. page 029 Watch the Demo! Let’s take a look at admin settings and creating a custom role!
- 30. page 030 Get to know the settings in ALL areas of Zuora Understanding the various settings in Zuora will help to diagnose issues that may come up. Understand impacts of settings before making the change For example: Making changes such as tenant time zone can have significant impact on billing and finance activities. make sure you understand the impacts of changes setting before you “go live” with a change. Leverage API user role For people that do not need direct access to Zuora UI, you can create API access roles. The main benefit is you will not have password or lockout issues to manage. Zuora admin tips
- 32. thank you.