Systems and methods for visual presentation and selection of IVR menu

c12) United States Patent
Lavian et al.
(54) SYSTEMS AND METHODS FOR VISUAL
PRESENTATION AND SELECTION OF IVR
MENU
(76) Inventors: Tal Lavian, Sunnyvale, CA (US); Zvi
Or-Bach, San Jose, CA (US)
( *) Notice: Subject to any disclaimer, the term of this
patent is extended or adjusted under 35
U.S.C. 154(b) by 333 days.
(21) Appl. No.: 13/022,869
(22) Filed: Feb.8,2011
Related U.S. Application Data
(63) Continuation-in-part of application No. 12/699,618,
filed on Feb. 3, 2010.
(51) Int. Cl.
H04M 11100 (2006.01)
(52) U.S. Cl.
USPC ................. 379/93.25; 379/93.17; 379/142.06
(58) Field of Classification Search
(56)
USPC ................. 379/93.17,93.23, 142.06, 142.15,
379/142.16
See application file for complete search history.
References Cited
U.S. PATENT DOCUMENTS
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102a
111111 1111111111111111111111111111111111111111111111111111111111111
EP
EP
US008548135B 1
(10) Patent No.:
(45) Date of Patent:
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US 8,548,135 Bl
Oct. 1, 2013
Thompson et a!.
Chewning, III et a!.
McTaggart
Griffin et a!.
Ross
Thompson
Borsuk
Lucas eta!.
Husseiny et a!.
Robinson eta!.
Jacobs
Sattar eta!.
Harper eta!.
Kauffman
Lofgren et al.
(Continued)
FOREIGN PATENT DOCUMENTS
1225754 A3 7/2003
1001597 A3 9/2003
(Continued)
OTHER PUBLICATIONS
Yin, M. and Zhai, S., "The Benefits of Augmenting Telephone Voice
Menu Navigation with Visual Browsing and Search," CHI'06 Proceedings
of the SIGCHI conference on Human Factors in computing
systems: pp. 319-328, ACM, Montreal, Canada (Apr. 2006).
(Continued)
Primary Examiner- Stella Woo
(57) ABSTRACT
Embodiments of the invention provide a communication
device. The communication device comprises a database
comprising one or more visual IVR menus associated with a
plurality of calling devices. Further, the communication
device comprises means for receiving a call from a phone
number of a calling device, and means for displaying a visual
IVR menu associated with the phone number of the calling
device.
18 Claims, 10 Drawing Sheets
104a
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(Mobile Phone)
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US 8,548,135 Bl
Page 2
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visual presentation and selection of IVR menu."
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* cited by examiner

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U.S. Patent
702
704
706
708
710
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Oct. 1, 2013 Sheet 10 of 10 US 8,548,135 Bl
Start
Receive, at the communication device, a call
from a phone number of a first party device
Compare the phone number of the first party
device with the phone numbers stored in the
communication device
Display the visual IVR menu
Display one or more communication options
Select a communication option
Establish a communication session based on
the selection
Stop
FIG. 7

US 8,548,135 Bl
1
SYSTEMS AND METHODS FOR VISUAL
PRESENTATION AND SELECTION OF IVR
MENU
CROSS REFERENCE TO RELATED
APPLICATIONS
This application is a Continuation-In-Part (CIP) of U.S.
Non-Provisional application Ser. No. 12/699,618 entitled
'Systems and methods for visual presentation and selection of 1 o
IVR menu' and filed on Feb. 3, 2010.
FIELD OF THE INVENTION
2
end is displayed. These techniques therefore, require each call
receiving end to set-up hardware, software and other facilities
to be deployed for providing visual IVR servers. Moreover,
the visual form of audio IVR menu is displayed only when the
caller dials and connects to the IVR at service provider's end.
In the light of the above discussion, techniques are desired
for providing enhanced telephony.
SUMMARY
Embodiments of the present invention provide a communication
device. The communication device comprises a database
comprising one or more visual Interactive Voice
Response (IVR) menus associated with each of a plurality of
The invention relates to Interactive Voice Response (IVR)
system and more specifically the invention relates to presentation
of a visual IVR menu of a calling first party device.
15 phone numbers of first party devices. Further, the communication
device comprises means for receiving a call from a
phone number of a first party device; and means for displaying
a visual IVR menu associated with the phone number of
BACKGROUND OF THE INVENTION
The advent of Interactive Voice Response (IVR) systems
has reduced operating costs for many types of businesses for
providing services. Generally, the IVR systems allow a user
20
the first party device.
Embodiments of the present invention provide a communication
device. The communication device comprises a processor.
Further, the communication device comprises a
memory coupled to the processor. The memory comprises a
to interact with an audio or visual response system. The IVR database comprising one or more visual IVR menus associ-systems
can provide prompts to a user and receive touch tone
and/or spoken responses on the prompts from the user.
Through such IVR dialogue the system collects sufficient
information about the user to direct the call to the most appropriate
resource, information processing system or the like.
25 ated with each of a plurality of phone numbers of first party
devices. Further, the memory comprises instructions executable
by the processor for receiving a call from a phone number
of a first party device, and for displaying a visual IVR menu
In particular, the IVR Systems have allowed telephone 30
service providers to host call centers for various businesses
such as banks, insurance companies, restaurants, and other
service providers. An objective of implementing the IVR
systems is to provide the users or customers with a quick and
good experience. Usually, the customer care executives/ 35
agents or audio IVR systems associated with the service
providers call users of communication devices to offer or sell
their services or products. When a user at a communication
device receives a call from the agents or the audio IVR system,
the user may not know the purpose of the call. Further, 40
the user receiving the call may not know about the services
provided by the calling service provider. Therefore, the user
may have to listen to the calling service provider patiently and
completely to know the purpose of the call and to know about
their various services. Further, the desire to inquire about 45
various other services of the service provider. This whole
process may be time consuming and sometimes may be frustrating
for the user.
Sometimes, it may be possible that the calling service
provider does not include the information or resource desired 50
by the user. Therefore, even after listening to the agent or
audio IVR system, the user may not get the desired information.
In such a case, either the user may have to wait for long
time or contact some other service provider.
Some existing techniques try to address this problem by 55
providing visual form of IVR. These techniques display the
IVRmenugraphicallyona caller device. U.S. Pat. No. 7,215,
743 assigned to International Business Machines Corporation
and a published U.S. patent application with Ser. No.
11/957,605, filed Dec. 17, 2007 and assigned to Motorola 60
Inc., provides the IVR menu of the first party device in a
visual form to the caller. The caller can select the options from
the IVR menu without listening to the complete audio IVR
menu. However, the IVR menu displayed on the caller device
is stored on an IVR server of a call receiving or service 65
provider end. As a result, the visual IVR menu is specific to
the call receiving end and only the IVR of the call receiving
associated with the phone number of the first party device.
An aspect of the invention is to provide a communication
device for displaying a visual IVRmenu of a phone number of
a first party device. The communication device receives a call
from the first party device. The communication device is
further configured to display one or more communication
options.
Embodiments of the present invention provide a method
for providing enhanced telephony. The method comprises
receiving, at a communication device, a call from a phone
number of a first party device. The communication device
comprises one or more visual IVR menus associated with
each of a plurality of phone numbers of first party devices.
Further, the method comprises displaying, at the communication
device, a visual IVR menu associated with the phone
number of the first party device.
An aspect of the present invention is to provide a method
for displaying, at a communication device, a visual IVR menu
of a phone number of a calling first party device. Further, the
method displays one or more communication options at the
communication device.
Another aspect of the invention is to enable a user at the
communication device to interact with the visual IVR menu
of the calling first party device without listening to the audible
IVR menu of the first party device.
Yet another aspect of the invention is to provide the visual
IVR menu of a first party device to a user of a communication
device before establishing a communication session between
the communication device and the first party device.
BRIEF DESCRIPTION OF THE DRAWINGS
Having thus described the invention in general terms, reference
will now be made to the accompanying drawings,
which are not necessarily drawn to scale, and wherein:
FIG. lA illustrates an exemplary enviroument where various
embodiments of the invention function;
FIG. lB illustrates another exemplary environment where
various embodiments of the invention function;

US 8,548,135 Bl
3
FIG. 1C illustrates yet another exemplary environment
where various embodiments of the invention function;
FIG. 2 illustrates yet another exemplary environment
where various embodiments of the invention functions;
FIG. 3 illustrates an exemplary visual IVR menu along
with one or more communication options at a communication
device, in accordance with an embodiment of the invention;
FIGS. 4A and 4B illustrates exemplary components of the
device for implementing a Visuphone, in accordance with an
embodiment of the invention;
FIG. 5 illustrates exemplary components of the device for
implementing the Visuphone, in accordance with another
embodiment of the invention;
FIG. 6 illustrates the presentation of the visual IVR menu
when a phone connection is associated with a wide band
internet 'smart' modem; and
FIG. 7 illustrates a flowchart diagram for providing
enhanced telephony, in accordance with an embodiment of
the invention.
DETAILED DESCRIPTION OF THE INVENTION
Illustrative embodiments of the invention now will be
described more fully hereinafter with reference to the accomparrying
drawings, in which some, but not all embodiments of
the invention are shown. Indeed, the invention may be embodied
in many different forms and should not be construed as
limited to the embodiments set forth herein; rather, these
embodiments are provided so that this disclosure will satisfy
applicable legal requirements. Like numbers refer to like
elements throughout.
FIG. 1A illustrates an exemplary environment where various
embodiments of the invention function. A communication
network 100 may include a plurality of first party devices
102a-n. Further, the communication network 100 may
include communication device 104a. A person skilled in art
will appreciate, that the communication network 100 may
also include more than one communication devices.
Examples of the communication network 100 include, but are
not limited to, the Internet, PSTN, Local Area Network
(LAN), Wide Area Network (WAN), Metropolitan Area Network
(MAN), and so forth. The first party devices 1 02a-n may
initiate a call to connect to the communication device 104a.
Each of the first party devices 102a-n may have associated
one or more phone numbers. The first party devices 102a-n
can be a device capable of data/voice communication.
Examples of the first party devices 102a-n include, but are not
limited to, a telephone, a computer, a laptop computer, a
personal digital assistant (PDA), a mobile phone, and so forth.
In an embodiment, each of the first party devices 102a-n may
include one or more audio/visual Interactive Voice Response
(IVR) menus. Various types of the first party devices 102a-n
that implement the audible IVR menu include, for example,
banks, hotels, fast-food outlets, utility services providers,
corporate offices, mobile phone service providers, hospitals
and so forth. Typically, the audible IVR menu provided by the
first party devices 102a-n comprises audible options or
instructions. In an embodiment, the visual IVR menu
includes one or more text and/or graphical representation of
different nodes corresponding to different nodes of the audio
IVRmenu.
Further, the IVR menu of a first party device such as the
first party device 1 02a can be different from another first party
device such as the first party device 102c. For example, IVR
menus of a hospital may be completely different from that of
a bank. Each of the first party devices 1 02a-n may connect to
the communication device 104a by dialing a phone nnmber
4
associated with the communication device 104a. Further,
each of the first party devices 1 02a-n can have more than one
audio/visual IVR menus. Each of the first party devices
102a-n has an associated phone nnmber. A user 108 may
connect to a first party device of the first party devices 1 02a-n
either by accepting a call from a first party device such as a
first party device 102a or by dialing a phone number of the
first party device 102a. After establishing a connection with
the first party device 102a, the user 108 can interact with the
10 first party device 102a via the IVR menu associated with the
first party device 102a. Further, the first party devices 102a-n
can send information to the communication device 104a.
Similarly, the communication device 104a may also request
information from the first party devices 102a-n. The commu-
15 nication device 104a can be a telecommunication device that
can connect directly to a Public Switched Telephone Network
(PSTN) 110. A person skilled in the art will appreciate, that
the communication device 1 04a can also connect to a private
telephone exchange. Examples of the communication device
20 104a include, but are not limited to, a telephone, a mobile
phone, a smart phone or any other device capable of voice or
data communication.
The communication device 1 04a includes a Visuphone 106
that may provide data regarding a phone number of the first
25 party devices 102a-n from which the call is received at the
communication device 104a. For example, the data may
include geographical information or services provided by the
first party devices 102a-n. Further, the Visuphone 106 may
receive a call from a first party device 102a of first party
30 devices 102a-n. In an embodiment, the Visuphone 106 may
receive calls from the first party devices 102a-n. Further, the
Visuphone 106 may display a visual IVR menu on the communication
device 104a corresponding to the audible IVR
menu based on a phone nnmber of the first party device 1 02a
35 from which the call has been received. In an embodiment, the
Visuphone 106 may display the visual IVR menu at the communication
device 1 04a even before accepting the call by the
user 108. The visual IVR menu may have one or more
options. Thereafter, the user 108 can select the options of the
40 displayed visual IVR menu to obtain the required resource/
information or service from the calling first party device
102a. Furthermore, the Visuphone 106 may display one or
more communication options on a screen of the communication
device 104a. Examples of the communication options
45 include, but are not limited to, a conferencing option, a call
forwarding option, a busy option, and so forth. The user 108
can select a communication option from the displayed one or
more communication options. Based on the selection by the
user a communication session may be established between
50 the communication device 104a and the calling first party
device 1 02a. In an embodiment, when the user 108 selects the
'conferencing' option, another communication device of the
communication network 100 may be included in the call with
the first party device 102a. The Visuphone 106 may be hard-
55 ware, software, or a firmware implemented on the communication
device 104a, or a combination thereof.
In an embodiment, the communication network 100 may
include a server. The server may maintain the updated information
of the first party devices 108a-n. In an embodiment of
60 the invention, the communication device 104a can request
and/or receive updates from the server. This may happen in a
case when requested information is not available on the calling
first party device. Further, the communication network
100 can include more than one communication devices. The
65 communication device 104a may also request information
from the first party device 102a from which the call is
received.

US 8,548,135 Bl
5
FIG. 1B illustrates another exemplary environment where
various embodiments of the invention function. As shown, a
communication device 104b can be a communication device
that can be connected directly to network 114. Examples of
the communication device 104b include, but are not limited
6
to, a personal computer, a laptop, a mobile phone, a smartphone,
a fixed line telephone, a Voice Over Internet Protocol
(VOIP) phone or other devices capable of voice or data communication.
The communication device 104b may include
various applications or computer programs that enable the 10
user 108 to use the communication device 1 04b for receiving
and/or accepting call from the first party devices 102a-n
through PSTN 110 over network 114 through a gateway 112.
For example, the applications may be VOIP applications,
such as but not limited to, Skype, Magic Jack, Google Talk 15
and so forth. Examples of the network 114 include any wired
FIG. 2 illustrates yet another exemplary environment
where various embodiments of the invention function. As
discussed with reference to FIG. 1A, the communication
network 100 includes the first party devices 102a-n which
may initiate a call to the phone number associated with the
communication device 104a. Further, the communication
network 100 may include a second party device 202. In an
embodiment, the communication network 100 may include a
plurality of second party devices. The communication device
104a includes the Visuphone 106 that can receive the call
from the first party device 102. The Visuphone 106 may
further display a visual IVR menu associated with the calling
first party device 102. In an embodiment, the Visuphone 106
may highlight an option or node in the visual IVR menu. The
highlighted option represents the exact position of first party
device 102 within the visual IVR menu from where the call is
or wireless network, such as but not limited to, LAN, WAN, a
Wi-Fi network and so forth. As discussed with reference to
FIG. 1A, the first party devices 102a-n presents the audible
IVR to the communication device 104b. As discussed with 20
initiated. For example, in case of a bank, if a person from
insurance department initiates a call to a mobile phone, then
the node representing the insurance is highlighted in the
visual IVR menu of the bank displayed at the mobile phone.
reference to FIG. 1A, the Visuphone 106 may receive a call Therefore, the user 108 can know exactly from which depart-from
a phone number of a first party device 1 02a of the first
party devices 1 02a-n. The Visuphone 106 may further display
the visual IVR menu associated with the phone number of the
first party device 102a, from which call is received. Further, 25
the Visuphone 106 may display the one or more communication
options such as a call forwarding option on the screen of
the communication device 104b.
ment within the organization the call is coming from. Accordingly,
the user 108 may act or opt to attend or reject the call
from the first party device 102.
Further, the Visuphone 106 may display one or more com-munication
options on a screen of the communication device
104a. Examples of the one or more communication options
can include, but are not limited to, a conferencing option, a
As shown, the communication device 104c can be concall
forwarding option, a busy option, and so forth. The user
nected to the PSTN 110 through the network 114 or through
the cellular network 116. Various service providers provide
multiple or overlapping services to customers. For example,
cable television service provider may also provide phone and
network service, optical network provider may also provide
phone or television services, WiMax service providers that
provide phone service and so forth. The network 114 may be
any service provider that provides such services, for example,
but not limited to, cell phone services, wireless services,
network services, cable television services, or various combinations
of the above or other type of services. As discussed
with reference to FIG. 1A, the first party devices 102a-n
includes one or more audible IVR menus. The communication
device 104c includes the Visuphone 106 which displays
data corresponding to phone number of the calling first party
devices 102a-n. Further, Visuphone 106 may display a visual
IVR menu corresponding to audible IVR menu of the phone
number of the first party devices 1 02a-n. Moreover, the visual
IVR menu is displayed when a call is received from the first
party device 102 of the first party devices 102a-n. Thereafter,
the user 108 may accept the call from the first party device 102
to establish a communication session with the calling first
party device 102. In an embodiment of the invention, the
Visuphone 106 may display one or more communication
options at the communication device 104c. The user 108 may
select a communication option from the displayed communication
options for interacting with the calling first party
device 102. In an embodiment, the Visuphone 106 may
receive the visual IVR menu from the first party device 102.
In an embodiment, the calling first party device 102 may
request the information requested by the Visuphone 106 or
the user 108, from the server of the communication network
100. Thereafter, the calling first party device 102 may send
the information received from the server to the Visuphone
106. The Visuphone 106 may further request and/or receive
information from the calling first party device 102. Further,
the Visuphone 106 may display the information at the communication
device 104c.
30 108 may select an option from the displayed communication
options. The Visuphone 106 may establish a connection with
a second party device based on the selection of the communication
option by the user 108. The second party device 202
may be a communication device 104, a first party device of
35 the first party devices 1 02a-n, a server, and so forth depending
on the selection of the communication option. The second
party device 202 may have an associated phone number.
In an embodiment, when the user 108 selects a 'conferencing'
option from the displayed one or more communication
40 options then a second party device 202 may be included in the
call. Now the second party device 202, the communication
device 1 04a, and the first party device 102 from which the call
was received initially may communicate through a conference
call and can interact with each other. Thereafter, all three
45 types of devices in the conference call may further request or
receive information from each other. In an embodiment, the
second party device 202 may be another communication
device of the communication network 100. In an embodiment,
the Visuphone 106 may further display a visual IVR
50 menu associated with the second party 202. In an embodiment,
the Visuphone 106 of the communication device 104a
may receive the visual IVR menu associated with the phone
number of the second party device 202. In an exemplary
scenario, a user receives a call at a first mobile phone from an
55 executive of the insurance department of a bank. The user 108
may select a 'conferencing' option and can include another
user of a second mobile phone who might be interested in
knowing about the insurance policies offered by the executive.
In an embodiment, the user 108 of the communication
60 device 104a may opt to leave the conference call in between
of the call. Thereafter, the first party device 102 and second
party device 202 may continue with the call.
In an embodiment, the user 108 may select a 'call forwarding'
option of the displayed one or more communication
65 options to forward the call coming from the first party device
102 to a second party 202. Thereafter, a user of the second
party device 202 may interact with the first party device 102.

US 8,548,135 Bl
7 8
For example, when a user of first mobile phone receives a call
from a pizzeria, then a visual IVR menu of the pizzeria can be
displayed at the mobile phone along with various communication
options. The user may forward the call to a second
mobile phone by selecting the 'call forwarding' option. Now,
the call will be between the second mobile phone and the
pizzeria. In an embodiment, the second party device 202 may
include a Visuphone. In another embodiment, the second
party device 202 may include one or more audio and/or visual
IVR menus. In an embodiment, a visual IVR menu associated 10
with a phone number of the second party device 202 may be
displayed on the communication device 104a. Further, the
Visuphone 106 may receive the visual IVR menu of the second
party device from the second party device 202.
conferencing option, a call forwarding option, a busy option,
and so forth. In an embodiment, when the user 108 selects a
'busy' option of the communication options 320a-n, a text or
audio message may be sent to the calling first party device
102. For example, when a user receives a call from a bank and
selects the 'busy' option from the displayed visual IVR menu
of the calling bank, then a customized or predefined message
such as "I am busy right now, so please call later" can be sent
to the bank. In an embodiment, the message may be an audio
message.
In an embodiment, when the user 108 accepts the call from
the first party device 102, a communication session is established
between the communication device 104a and the first
party device 102 from which the call is received. After communication
establishment, the Visuphone 106 of the communication
device 1 04a may request and/or receive information
from the calling first party device 102. In an embodiment, the
user 108 may include the second party device 202 by selecting
'conferencing' option from the displayed communication
options 320a-n. Thereafter, the three devices i.e. the first party
device 102, the communication device 104a, and the second
party device 202 may have a conference call and can interact
with each other. In an embodiment, the user 108 may include
more than one second party device 202 in the conference call.
FIG. 3 illustrates an exemplary visual IVR menu 302 along 15
with one or more communication options at the communication
device 104a, in accordance with an embodiment of the
invention. As discussed with reference to FIGS. 1A and 2, the
Visuphone 106 may display the visual IVR menu 302 associated
with the phone number of the calling first party device 20
102 on the screen of the communication device 104a. The
visual IVR menu is displayed with added graphics on the
screen of the communication device 104a. The visual IVR
menu 302 may include one or more options corresponding to
every node in the calling first party device 102. It is well
known that graphics are easier to learn and are faster to
recognize than words. Therefore, graphics are used in various
computerized device interfaces. Various types of graphics can
25 In an embodiment, the second party 202 may include another
communication device of the communication network 100 in
the conference call. In another embodiment, the calling first
party device such as the first party device 1 02a may include
be displayed for example, animated icons, icons that highanother
first party device such as a first party device 102b in
light or animate when the node is highlighted, and so forth.
The graphics may be displayed for each node or a few nodes
based on the usability of the visual IVR menu 302. For
example, for the node 310 an icon of a vegetable may be
displayed to designate a vegetarian pizza, and for the node
316 of home delivery, an icon of house may be displayed. In
an embodiment of the invention, the visual IVR menu 3 02 can
be customized to display only the text, only the icons or both.
Furthermore, the user 108 can suggest or use various icons
based on his preferences. The visual IVR menu is specific to
the first party device 102 from which call is received.
Further, each of the first party devices 102a-n may have
more than one audio IVR menus. Therefore, different visual
IVR menu corresponding to the one or more audio IVR
menus is possible for each of the first party devices 1 02a-n. In
an embodiment, the communication device 1 04a may include
more than one visual IVR menus for each first party device of
the first party devices 102a-n based on the time. Therefore,
different visual IVR menus corresponding to a first party
device 102 might be presented to the user 108 depending on
the time of dialing to the first party device 102. In an exemplary
scenario, in a hotel, the food items in a daytime menu
card may be different from a night menu card. Accordingly,
the options in the visual IVR menu may differ. Therefore, the
visual IVR menus for daytime and night can be different for
the hotel. When the user 108 receives a call from the phone
number of the hotel in daytime, a daytime visual IVR menu
can be displayed at the communication device 1 04a, and if the
user 108 receives a call at night, a different menu can be
displayed at the communication device 104a. Therefore, a
visual IVR menu of the hotel displayed at the communication
device 104a for a call received at 12:30 PM may be different
then the visual IVR menu displayed for another call received
at 6 PM.
Further, the Visuphone 106 may display the one or more
communication options 320a-n on the screen of the communication
device 104a. Examples of the one or more communication
options 320a-n include, but are not limited to, a
30 the conference call. In another embodiment, the first party
device 102 from which call is received may connect the
communication device 1 04a to another first party device 1 02b
during the call.
FIGS. 4A and 4B illustrate exemplary components of the
35 communication device 1 04a for implementing the Visuphone
106, in accordance with an embodiment of the invention. The
communication device 104a includes a system bus 426 to
connect the various components. Examples of system bus 426
include several types of bus structures including a memory
40 bus, a peripheral bus, or a local bus using any of a variety of
bus architectures. As discussed with reference to FIG. 1A, the
communication device 104a can be a communication device
such as computer, a smart-phone and so forth. The communication
device 104a can connect to PSTN 110 through a
45 gateway 424, which is connected to network 114 through a
network interface 412. Input/Output (IO) interface 414 of the
communication device 104a may be configured to connect
external or peripheral devices such as a memory card 416, a
keyboard 418, a Universal Serial Bus (USB) device 420 and
50 a mouse 422. Although not shown, various other devices can
be connected through IO interface 4104 to the communication
device 104a. In an embodiment of the invention, the
communication device 104a may be connected to a hub that
provides various services such as voice communication, net-
55 work access, television services and so forth. For example,
the hub may be a Home Gateway device that acts as a hub
between the home environment and the Broadband Network.
The communication device 1 04a includes a display 402 to
output graphical information to the user 108. In an embodi-
60 ment of the invention, the display 402 may include a touch
sensitive screen. Therefore, the user 108 can provide inputs to
the communication device 104a by touching display 402 or
by point and click using the 'mouse'. Memory 406 of the
communication device 104a stores various programs, data
65 and/or instructions that can be executed by a processor 404.
Examples of the memory 406 include, but are not limited to,
a Random Access Memory (RAM), a Read Only Memory

US 8,548,135 Bl
9 10
case the communication device 104a is a basic mobile phone
with limited functionality of the display screen. Therefore,
the Visuphone 106 may display the visual IVR menu in form
of a simple list. Similarly, a list may be displayed in case of
fixed line or wired telephones. Moreover, in case the communication
device 104a includes a high capability screen, such
as but not limited to an iPhone, then the visual IVR menu is
displayed in form of graphics. Subsequently, after the user
108 selects a desired option or communication option from
(ROM), a hard disk, and so forth. A person skilled in the art
will appreciate that other types of computer-readable media
which can store data that is accessible by a computer, such as
magnetic cassettes, flash memory cards, digital video disks,
and the like, may also be used by the communication device
104a. The memory 406 may include Operating System (OS)
(not shown) for the communication device 104a to function.
Further, the memory 406 may include other applications that
enable the user 108 to communicate/interact with the first
party devices l02a-n. Examples of other applications
include, but are not limited to, Skype, Google Talk, Magic
Jack, and so forth. Other applications may be stored as software
or firmware on the communication device 104a.
10 the visual IVR menu 302, a connection is established between
the communication device 104a and the calling first party
device. In one embodiment, the Visuphone 106 is configured
to detect and present an application or computer program
Further, the memory 406 includes the Visuphone 106 for available on the communication device 104a.
providing a visual representation of the first party devices 15
l02a-n. As discussed with reference to the FIG. lA, the
Visuphone 106 may be hardware, a software or a firmware
stored on the communication device 104a. In an embodiment,
the Visuphone 106 may be implemented as plug-in to other
applications. The visual IVR menus are stored in a database 20
414 in memory 406 of the communication device 104a. In an
embodiment, the Visuphone 106 may receive updates about
visual IVR menus from the server of the communication
network 100 at predefined time. The predefined time may be
for example, once a week, once a month, or any other interval 25
predefined by the user 108 or the Visuphone 106.
In an embodiment, the Visuphone 106 may display a visual
IVR menu associated with the calling first party device before
accepting the call by the user 108. In an embodiment, the
Visuphone 106 may display one or more communication 30
options on the display 402 of the communication device
1 04a. The communication option may be selected by the user
108 to include one or more second party 202 in the call.
The user 108 may input one or more key or key combinations
using the keyboard 418. The keyboard 418 may be a 35
physical keyboard or a virtual keyboard displayed on a touch
screen display 402. In an embodiment, the keyboard 418 is a
keypad on the communication device 104a. Subsequently,
after some processing by the Visuphone 106, the visual IVR
menu 302 corresponding to calling first party device phone 40
number is searched and displayed on display 402.
In an embodiment of the invention, the visual IVR menu
may be provided in real-time to user. In an embodiment of the
invention, the visual IVR menu is provided by a messaging
service such as a Short Messaging Service (SMS). Therefore, 45
first party devices may provide customized visual IVR menu
to the user 108. The visual IVR menu may be customized
based on the profile of user. In an embodiment of the invention,
the profile may be generated based on access pattern of
user or the data capture by a hub connected to the communi- 50
cation device 1 04a.
The user 108 can interact with the visual IVR menu by
pressing a desired button from the keyboard 418. For
example, the user 108 can press a '3' key from the keyboard
418to select anode 3 in the visual IVRmenu 302. Further, the 55
user 108 can directly select the node 3 of the visual IVR menu
302 from the display 402, in case of a touch sensitive screen.
Depending on the complexity or size of first party devices,
visual IVR menu 302 may have various nodes. Moreover,
display area of the display 402 may be limited or small. As a 60
result, all the nodes of the visual IVR menu 302 may not be
displayed together on the display 402. In such a case, the
Visuphone 106 is configured to allow the user 108 to navigate
by scrolling horizontally and/or vertically to view nodes on
the visual IVR menu 302. Further, the Visuphone 106 may 65
detect the capability of the communication device 104a
before displaying the visual IVR menu 302. For example, in
In an embodiment, the user 108 may dial a phone number
from a VOIP application 428 on the communication device
104b, as shown with reference to FIG. 4A. The phone number
may correspond to any of first party device from the first party
devices l02a-n. In an embodiment, the user 108 selects a
pre-stored phone number from the VOIP application 428. As
discussed with reference to FIG. 2, the representation of the
visual IVR menu 302 and the one or more communication
option 320a-n can be provided on the display 402. Subsequently,
after detecting selection from the user 108, the second
party device 202 may be included in the call depending
on the selection of the communication option.
In an embodiment, the Visuphone 106 may include a VOIP
plug-in that monitors the incoming/outgoing calls to/from the
VOIP application. Therefore, the VOIP plug-in may search
each calling phone number of the first party device 102 in the
database 414. In case, the calling phone number is found in
the database 414 and is associated with an audible IVR, then
the VOIP plug-in may display the visual IVR menu corresponding
to the audible IVR menu of the calling first party
device phone number. In an embodiment, when the database
does not include a match for the calling phone number of the
first party device, then the communication device 1 04a may
request and/or receive the a visual IVR menu associated with
the phone number from the first party device 102.
FIG. 5 illustrates exemplary components of the communication
device 104b for implementing the Visuphone 106, in
accordance with another embodiment of the invention. The
communication device 104b includes a system bus 524 to
connect the various components. Examples of the system bus
524 include, but are not limited to, a memory bus or memory
controller, a peripheral bus, or a local bus using any of a
variety of bus architectures. As discussed with reference to
FIG. lB, the communication device 104b can be a computing
device such as, but not limited to, a personal computer, a
laptop, a mobile phone, a smart-phone, and so forth. The
communication device 104b can connect to the network 114
through a network interface 510. Further, the communication
device 104b can connect to the PSTN 110 through the gateway
112 and the network 114 through the network interface
510. An Input/Output (IO) interface 512 of the communication
device 104b may be configured to connect external or
peripheral devices such as a mouse 514, a keyboard 516, a
speaker 518, a camera 520, and a microphone 522. Although
not shown, various other devices such as a hard disk, a Universal
Serial Bus (USB) device or others can be connected
through the IO interface 512 to the communication device
1 04b. A person skilled the art will appreciate that although not
described, various other types of devices capable of voice
and/or data communication can be connected to the commu-nication
device 1 04b.
The communication device 104b includes a display interface
502 to connect to a display 508. The display interface 502

US 8,548,135 Bl
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system in the car. These devices allow the user to talk with the
cell phone without holding the cell phone in his hands. Some
devices are using the car speakers for the phone call. In many
cases, the hands-free system can use a display screen in the
car like GPS screen or other display. Following voice menu
while driving might not be the optimal way to use hands-free
cell phone system. In some cases, selecting an option from a
visual IVR menu 302 is preferred. While driving or stopping
in red light, it might be easier to use larger display like the
10 GPS display in the car. The display can present the visual IVR
menu when the first party devices 102a-n calls the communication
device 104a and the user can select the option from
the visual IVR menu 302. The computing engine to support
the visual IVR menu 302 could be embedded in the car GPS
can be for example, a video adapter. The display 508 outputs
graphical information to the user 108. In an embodiment of
the invention, the display 508 includes a touch sensitive
screen. Therefore, the user 108 can provide inputs to the
communication device 104b by touching display 508 or by
scrolling and pointing with the mouse 514 and a click. A
memory 506 of the communication device 104b may store
various programs, data and/or instructions that can be
executed by a processor 504. Examples of the memory 506
include, but are not limited to, a Random Access Memory
(RAM), a Read Only Memory (ROM), a hard disk, and so
forth. A person skilled in the art will appreciate that other
types of computer-readable media which can store data that is
accessible by a computer, such as magnetic cassettes, flash
memory cards, digital video disks, and the like, may also be 15
used by the communication device 104b. The memory 506
may include Operating System (OS) (not shown) for the
communication device 1 04b to function. Further, the memory
506 may include other applications that enable user 108 to
communicate/interact with the first party devices 102a-n. 20
Examples of other applications include, but are not limited to,
Skype, Google Talk, Magic Jack, and so forth. Other applications
may be software or firmware stored on the communication
device 104b.
system or in another controller that have access to the car
display. Once the system recognizes a first party device 102 of
the call to be an IVR supported device then it will access the
database, and pull out the representation of one or more first
party devices and display. Accordingly all the other features
of the Visuphone 106 could be incorporated.
Further, the memory 506 may include the Visuphone 106 25
for receiving a call from the first party devices 102a-n. Further,
the Visuphone 106 is capable of presenting the visual
IVR menu 302 corresponding to the audible IVR menu of a
calling first party device 102 as discussed with reference to
FIG. 3. Furthermore, the Visuphone 106 may display one or 30
more communication options 320a-n on the display 508 of
the communication device 104b. The Visuphone 106 may
further request and/or receive information from the calling
first party device 102 after establishing a communication
session. The Visuphone 106 may be an application stored as a 35
software or firmware on the communication device 1 04b. The
Another embodiment of the invention allow visual IVR
menu for calls made from a conventional home telephone.
FIG. 6 illustrates the presentation of the visual IVR menu
when a phone connection is associated with a wide band
internet' smart' modem, in an embodiment of the invention. A
phone 604 connected to a Public Switched Telephone Net-work
(PSTN) 608 and through a gateway 616 to the Internet
network 618 is shown in FIG. 6. A first party device 102a can
call a phone number of the phone 604. The network 618 may
be any service provider that provides services, for example,
but not limited to, telephone services, cell phone services,
wireless services, Internet services, cable television services,
or various combinations of the above or other type of services.
An embodiment of the invention allow visual IVR menu for
calls received at a conventional home telephone.
Further, the connection to the network 618 is associated
with a wide band Internet' smart' modem 606. The phone 604
may be a regular phone, such as a landline phone or a cordless
landline phone. The modem 606 may be a Digital Subscriber
Visuphone 106 may establish the communication session
with the calling first party device 102 when the user 108
accepts the call. Further, the Visuphone 106 may include one
or more second party 202 in a conference call by selecting a
'conferencing' option of the communication options 320a-n.
The memory 506 further includes a database 414 for storing
visual IVR menus associated with each of plurality of first
party devices 102a-n. As discussed in FIGS. 4A and 4B, the
phone numbers associated with the first party devices 1 02a-n
are stored in the database 414 in memory 506 of the communication
device 104b.
Depending on the complexity or size of the first party
devices, the visual IVR menu 302 may have various nodes.
For example, an organization with 50 departments may have
more menu options or nodes than that of an organization with
10 departments. Further, the display area of display 508 may
be limited. As a result, all the nodes of the visual IVR menu
302 may not be displayed together on display 508. In such a
case, the Visuphone 106 is configured to allow the user 108 to
navigate by scrolling horizontally and/or vertically to view
nodes on the visual IVR menu 302. Moreover, the user 108
can search for a desired option from the visual IVR menu 3 02.
Subsequently, after the user 108 selects a desired option from
the visual IVRmenu 302, a counectionis established between
the communication device 1 04b and the calling first party
device 102 based on the selected option from the visual IVR
menu 302.
Another embodiment of the invention allows the user to
select one or more options of the visual IVR menu 302 using
car display like GPS display. Hands-free cell phone system is
used in many cars as a separate device or as an integrated
40 Link (DSL) modem or a cable modem that connects the home
device to the Internet and/or computer network. The modem
606 is connected to a service provider, and can provide the
home devices with telephone, Internet and television services.
The modem 606 may provide both wired and wireless
45 connections. As shown with reference to FIG. 6, the modem
606 provides the home with the Internet through wire 610 to
a computer 602, or through a Wi-Fi connection. The modem
606 comprises the ability to detect and recognize the calls
received by the phone 604. The phone numbers received by
50 the phone 604 to establish connection are then compared with
phone numbers stored in a database, such as visual IVR menu
database 414. Therefore, in case the calling phone number
corresponds to the first party device 1 02a with an audible IVR
menu, and also when associated visual IVR menu exists then,
55 the modem 606 may provide the visual IVR menu on the
computer 602 connected to it. Moreover, the modem 606 may
use private web sites to present the visual IVR menu or just
provide the phone number of the calling first party device
102a to the computer 602. Thereafter, a software tool on the
60 computer 602 may present the visual IVR menu on the screen
of the computer 602.
Once the communication session is established between
the first party device 102a and the phone 604, the 'smart'
modem 606 will continue to monitor the numbers dialed or
65 received by phone 604 to browse or advance the visual IVR
menu accordingly. Furthermore, the numbers dialed or
received may be stored for future processing such as high-

US 8,548,135 Bl
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lighting previous selections in the visual IVR menu, providing
customized visual IVR menu and so forth. The visual IVR
menu system comprising computer 602 and Modem 606 may
incorporate additional enhancements as presented before.
In another embodiment of the invention, a house television
612 may be used to present the visual IVR menu. In various
houses modem 606 decodes television signals and transfers it
to a set-top box 614 that provides signals to television 612.
The visual IVR menu may be presented on a channel dedicated
for IVR. Therefore, when phone 604 is used to receive 10
a call, modem 606 can detect it and present the visual IVR
menu corresponding to the phone number of the calling first
party device 102a on the designated channel of the television
612. The modem 606 may further display one or more communication
options 320a-n on the designated channel of the 15
television 612. Further, all the options described before can be
provided now using the screen of the television 612 for the
visual IVR menu. The caller selection can be done by using
the simple phone 604 or alternatively using the TV 612, the
set top box 614 remote control. Further, television 612 screen 20
may be used to present the visual IVR menu in a few alternatives
ways. For example, a device provided by a company
named Rokuinc., allows streaming of content from the Internet
to television. Most set-top boxes now have an Internet
connection or telephone connections. Furthermore, various 25
devices such as some Digital Versatile Disc (DVD) players,
and video game players or controllers such as Xbox or Playstation,
can be connected to the Internet. Each of those
devices may allow the 'smart' modem 606 to provide a visual
IVR menu and/or the one or more communication options 30
320a-n on the screens of the television 612.
FIG. 7 illustrates a flowchart diagram for providing
enhanced telephony, in accordance with an embodiment of
the invention. The first party devices 1 02a-n may call a phone
number of the commnnication device 104. The commnnica- 35
14
numbers. As discussed with reference to FIG. 4A, the database
414 may store the one or more phone numbers of the first
party devices 102a-n. Further, the database 414 stores one or
more visual IVR menus associated with the phone numbers of
the first party devices 102a-n. In an embodiment, it may be
checked whether a visual IVR menu associated with the
phone number of the calling first party device 102a is present
in the database 414 of the commnnication device 104. If the
visual IVR menu is not present, the communication device
104 may receive the visual IVR menu associated with the first
party device 102a from the first party device 102a. In an
embodiment, the visual IVR menu associated with the first
party device 102a may be received from the server.
At step 706, the visual IVR menu 302 associated with the
calling first party device 102a is displayed. The visual IVR
menu 302 may be displayed at the display 402 of the communication
device 104, as shown in FIG. 4A. The visual IVR
menu includes one or more graphics and/or text options correspondingto
different nodes as shown in FIG. 3.At step 708,
one or more communication options 320a-n is displayed. The
one or more commnnication options 320a-n may be dis-played
at the display 402 of the commnnication device 104.
Examples of the one or more communication options 320a-n
include, but are not limited to, a conferencing option, a call
forwarding option, a busy option, and so forth. At step 710,
the user 108 of the communication device 104 may select a
communication option of the displayed one or more communication
options 320a-n. At step 712, a communication session
is established based on the selection by the user 108. In
an embodiment, the user 108 may select the 'conferencing'
option, to establish the commnnication session between the
first party device 1 02a, the commnnication device 104 and the
second party device 202. Thereafter, all the three devices can
communicate/interact with each other and may request/receive
information from each other. In another embodiment,
the user 108 may forward the call of the first party device 1 02a
to another communication device of the communication network
100 by selecting the 'call forwarding' option. In an
embodiment, the call may be forwarded to a server of the
40 communication network 100. In another embodiment, the
user 108 may select the 'busy' option when the user 108
cannot attend the call. Selecting the 'busy' option by the user
may send a predefined audio/text message to the calling first
tion device 104 may receive a call from the phone number of
the first party devices 102a-n. The user 108 may use the
commnnication device 104 to connect or interact with the first
party devices 102a-n and/or second party device 202. The
first party devices 102a-n may include an audible IVR menu
for interaction with the user 108. Further, the communication
device 104 may include the Visuphone 106 to display a visual
IVR menu 302 associated with a phone number of a first party
device 102 from which a call is received. The Visuphone 106
may further display the one or more commnnication options 45
320a-n at the commnnication device 104, as discussed with
reference to the FIG. 3. The Visuphone 106 may establish a
commnnication session with the phone number of the calling
first party device 102 by accepting the call. In an exemplary
scenario, a user of the mobile phone receives a call from a
bank, then 'conferencing' and 'call forwarding' options may
also be displayed along with the visual IVR menu of the bank
party device 102a.
In another embodiment of the invention, a method is disclosed
for displaying a visual IVR menu associated with a
phone number of a first party device from which a call is
received, at the communication device.
In an embodiment of the invention, more than one visual
50 IVR menus associated with the phone numbers of the first
party devices may be displayed at a communication device. In
an embodiment, the Visuphone may display the one or more
on the mobile phone. The user may select a 'conferencing' visual IVR menus at the communication device. In another
option to include another mobile device in the conference
embodiment of the invention, the user may request information
call. Similarly, the user may select the 'call forwarding' 55
from more than one first party device simultaneously.
option to forward the call to another communication device or
The user may interact with more than one visual IVR menus
a server in the communication network 100.
associated with different first party devices. In an embodiment,
At step 702, a call from a phone number of a first party
the one or more visual IVR menus may be associated
device 102 such as a first party device 102a, is received. The
with the second party device. For example: a user receives a
call may be received by the Visuphone 106 of the communi- 60
call from an insurance department of a bank offering some
cation device 104. The first party device 102a may initiate a
insurance policy to the user. When the user accepts the call a
call to the communication device 104 by dialing a phone
visual IVR menu associated with the bank with the insurance
number of the communication device 104. At step 704, the
department highlighted is displayed on the screen of the communication
phone number of the first party device 102a is compared with
device. During the call, if the user wish to check
a plurality of phone numbers stored at the communication 65
device 104. The Visuphone 106 may compare the phone
number of the first party device 102a with the stored phone
his/her account balance to take a decision regarding insurance
policies. The user may check his/her account balance by
selecting the personal banking option from the visual IVR

US 8,548,135 Bl
15
menu of the banl<. As soon as the user selects this option
another visual IVR menu of the personal banking will be
displayed on the screen of the communication device. Thereafter,
the user may simultaneously interact with both the
visual IVR menus.
In an embodiment of the invention, the user may request
information from more than one first party device simultaneously.
The user may interact with more than one visual IVR
menus associated with different first party devices. For
example: a user gets a call from an restaurant offering different
types of cuisine. When the user accepts the call a visual
IVR menu associated with the restaurant is displayed at the
screen of the communication device. During the call, if the
user wishes to check menus of two or more cuisines, the user
may select from the main visual IVR menu of the restaurant.
Based on the selection by the user, the two or more visual IVR
menus may be displayed at the communication device. Thereafter,
the user may simultaneously interact with the displayed
visual IVR menus.
16
programmable consumer electronics, network PCs, mJrucomputers,
mainframe computers, and the like. Further, the
invention may also be practiced in distributed computing
worlds where tasks are performed by remote processing
devices that are linked through a communications network. In
a distributed computing world, program modules may be
located in both local and remote memory storage devices.
This written description uses examples to disclose the
invention, including the best mode, and also to enable any
10 person skilled in the art to practice the invention, including
making and using any devices or systems and performing any
incorporated methods. The patentable scope the invention is
defined in the claims, and may include other examples that
occur to those skilled in the art. Such other examples are
15 intended to be within the scope of the claims if they have
structural elements that do not differ from the literal language
of the claims, or if they include equivalent structural elements
with insubstantial differences from the literal languages of
the claims.
An aspect of the invention is to provide the visual IVR 20
menu when the call is forwarded from one first party device to
another.
Embodiments of the invention are described above with
reference to block diagrams and schematic illustrations of
methods and systems according to embodiments of the invention.
It will be understood that each block of the diagrams and
combinations of blocks in the diagrams can be implemented
Another aspect of the invention is to provide visual IVR
menus on receiving a call from the first party device on
electronic devices with screens that are connected to Visuphone.
Yet another aspect of the invention is that the user may
involve other one or more users or communication devices in
a call from a first party device. Thereafter, the user, the
another user may interact with the first party device in a
conference call. In an embodiment, the user may leave the
conference call in between the call.
Embodiments of the invention are described above with
reference to block diagrams and schematic illustrations of
methods and systems according to embodiments of the invention.
It will be understood that each block of the diagrams and
combinations of blocks in the diagrams can be implemented
25 by computer program instructions. These computer program
instructions may be loaded onto one or more general purpose
computers, special purpose computers, or other programmable
data processing translator to produce machines, such
that the instructions which execute on the computers or other
30 programmable data processing translator create means for
implementing the functions specified in the block or blocks.
Such computer program instructions may also be stored in a
computer-readable memory that can direct a computer or
other progrmable data processing apparatus to function in
35 a particular manner, such that the instructions stored in the
computer-readable memory produce an article of manufacture
including instruction means that implement the function
by computer program instructions. These computer program specified in the block or blocks.
instructions may be loaded onto one or more general purpose
computers, special purpose computers, or other program- 40
mabie data processing translator to produce machines, such
that the instructions which execute on the computers or other
programmable data processing translator create means for
implementing the functions specified in the block or blocks.
Such computer program instructions may also be stored in a 45
computer-readable memory that can direct a computer or
other programmable data processing apparatus to function in
While the invention has been described in connection with
what is presently considered to be the most practical and
various embodiments, it is to be understood that the invention
is not to be limited to the disclosed embodiments, but on the
contrary, is intended to cover various modifications and
equivalent arrangements included within the spirit and scope
of the appended claims. The invention has been described in
the general context of computing devices, phone and com-puter-
executable instructions, such as program modules,
being executed by a computer. Generally, program modules
include routines, programs, characters, components, data
structures, etc., that perform particular tasks or implement
particular abstract data types. A person skilled in the art will
a particular manner, such that the instructions stored in the
computer-readable memory produce an article of manufacture
including instruction means that implement the function 50
specified in the block or blocks.
While the invention has been described in connection with
what is presently considered to be the most practical and
various embodiments, it is to be understood that the invention
is not to be limited to the disclosed embodiments, but on the
contrary, is intended to cover various modifications and
equivalent arrangements included within the spirit and scope
of the appended claims. The invention has been described in
the general context of computing devices, phone and computer-
executable instructions, such as program modules,
being executed by a computer. Generally, program modules
include routines, programs, characters, components, data
structures, etc., that perform particular tasks or implement
particular abstract data types. A person skilled in the art will
appreciate that the invention may be practiced with other
computer system configurations, including hand-held
devices, multiprocessor systems, microprocessor-based or
appreciate that the invention may be practiced with other
computer system configurations, including hand-held
devices, multiprocessor systems, microprocessor-based or
55 programmable consumer electronics, network PCs, minicomputers,
mainframe computers, and the like. Further, the
invention may also be practiced in distributed computing
worlds where tasks are performed by remote processing
devices that are linked through a communications network. In
60 a distributed computing world, program modules may be
located in both local and remote memory storage devices.
This written description uses examples to disclose the
invention, including the best mode, and also to enable any
person skilled in the art to practice the invention, including
65 making and using any devices or systems and performing any
incorporated methods. The patentable scope the invention is
defined in the claims, and may include other examples that

US 8,548,135 Bl
17
?ccur to those skilled in the art. Such other examples are
mtended to be within the scope of the claims if they have
structural elements that do not differ from the literal language
of the claims, or if they include equivalent structural elements
with insubstantial differences from the literal languages of
the claims.
The invention claimed is:
1. A communication device comprising:
(a.) a processor; and
(b.) a memory coupled to said processor, said memory
comprising:
instructions executable by the processor for allowing
access to a database comprising one or more visual
Interactive Voice Response (IVR) menus associated
with each of a plurality of phone numbers of one or
more first party devices;
means for receiving a call from a first party device from
the one or more first party devices;
18
establishing a communication session with at least one
second party device based on the selection.
7. The communication device of claim 6, wherein the one
or ~ore communi.cation options comprises a conferencing
option for connectmg the at least one second party device to
the communication session.
8. The communication device of claim 7, wherein the one
or more communication options further comprises a call forwarding
option for directing the call of the first party device
10
phone number to the at least one second party device.
9. The communication device of claim 6, wherein the
memory further comprises instructions executable by the processor
for displaying the visual IVR menu associated with the
phone number of the second party device.
15 memory further comprises instructions executable by the processor
for receiving, from the first party device, the visual
IVR menu associated with the phone number of the first party
device.
means for comparing a phone number of the calling first 20
party device with the plurality of phone numbers
stored in the database, and retrieving from the database
a visual IVR menu associated with the phone
number of the calling first party device; and
11. A method for providing enhanced telephony using
~ommunication device, the communication device comprismg
a processor and a memory coupled to the processor, the
method comprising:
receiving, at the communication device, a call from a first
party device having first party phone number, the
memory of the communication device comprises one or
more visual Interactive Visual Response (IVR) menus
associated with each of a plurality of phone numbers of
first party devices; and
means for displaying the retrieved visual IVR menu. 25
. 2. The communication device of claim 1 further comprismg:
means for displaying one or more communication options;
means for selecting, by a user, a communication option
from the displayed one or more communication options; 30
and
means for establishing a communication session with at
least one second party device based on the selection.
3. The communication device of claim 2 further comprisi~
g means for receiving, from the calling first party device, the 35
v1sual IVR menu associated with the phone number of the
calling first party device.
4. The communication device of claim 2, wherein the sec-ond
party device is a first party device.
5. A communication device comprising:
a processor; and
40
in response to receiving the call from the first party device,
comparing said first party phone number using said processor
with said one or more visual Interactive Visual
Response (IVR) menus, and providing to be displayed a
visual IVR menu associated with said first party phone
number.
12. The method of claim 11 further comprising:
displaying, at the communication device, one or more communication
options;
selecting, by a user, a communication option from the
displayed one or more communication options; and
establishing a communication session with at least one
a memory coupled to the processor, the memory comprissecond
party device based on the selection.
ing:
(a.) a database comprising one or more visual Interactive
Voice Response (IVR) menus associated with each of
a plurality of phone numbers of one or more first party
devices;
13. The method of claim 12, wherein the one or more
communication options comprises a conferencing option for
connecting the at least one second party device to the com-
45 munication session.
(b.) instructions executable by the processor for receiving
a call from a first party device from the one or
more first party devices;
(c.) instructions executable by the processor for comparing
a phone number of said first party device with
phone numbers stored in the database, and retrieving
from the database a visual IVR menu associated with
the phone number of the first party device; and
(d.) instructions executable by the processor for sending
to be displayed, said visual IVR menu.
14. The method of claim 13, wherein the one or more
communication options further comprises a call forwarding
option for directing the call of the first party device phone
number to the at least one second party device.
50 15. The method of claim 12 further comprising receiving,
at the communication device, a visual IVR menu associated
with a phone number of the second party device.
16. The method of claim 15 further comprises displaying
the visual IVR menu associated with the phone number of the
55 second party device.
17. The communication device of claim 11 further comprising
receiving, from the first party device, the visual IVR
menu associated with the phone number of the first party
device.
memory further comprises instructions executable by the processor
for: 60
displaying, at the communication device, one or more com- 18. A Non transitory tangible computer readable medium
comprising instructions for the execution according to claim
11.
munication options;
selecting, by a user, a communication option from the
displayed one or more communication options; and * * * * *

Systems and methods for visual presentation and selection of IVR menu

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Systems and methods for visual presentation and selection of IVR menu