Talent Snapshot Competency of the Month: Problem solving
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The document outlines problem-solving as an objective analysis of issues leading to effective solutions, emphasizing the importance of understanding different perspectives. High performers are characterized by their ability to define problems clearly, seek root causes, and creatively address challenges while being sensitive to others' concerns. It is part of a competency framework provided by Talent Snapshot, designed for talent optimization and development.
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Talent Snapshot Competency of the Month: Problem solving
- 1. PROBLEM SOLVING Objectively analyzes a problem situation and takes steps to provide a solution; identifies the root of the problem before pressing for a resolution; remains engaged until a solution is reached; tries to see all sides of the problem and thus understand others’ assessment of the issue or response; takes personal responsibility for identifying a resolution.
- 2. High Performers: • Objectively isolate and define problem areas clearly • Determine the true nature of the problem rather than deal with its symptoms • Willing to ‘think outside the box’ to find a solution • Display sensitivity and genuine interest in understanding others’ perspectives and will not ignore their concerns • Regard any problem as a challenge to be met with eagerness and enthusiasm © GrowthPlay
- 3. Talentsnapshot.com© 2015 Talent Management LLC This Competency Snapshot is brought to you by: Talent Snapshot® uses our Exclusive Talent Optimization Process™ Assess | Plan | Develop | Manage Includes: • Pre-defined, validated job profiles • Research-based, validated competencies • Key Performance Indicator library • 360° and 180° assessments • Goal and objective planning • Targeted competency development, featuring Skillsoft online courseware • One page Personal Development Plans Elegantly simple.