What's the problem here
- 2. What’s the Problem Here?
- 3. A Common Problem Stakeholders can slip into solution mode and standard responses before fully understanding the problem
- 4. An Opportunity Build capacity in: • Problem definition techniques • Solution generation techniques
- 5. How X-Teams Helps Define the Problem Build Insight Generate Solutions Refine & Present Solutions
- 6. Problem Definition Purpose Focus Area Focus Problem Redefinition Alternate Problem Definitions
- 7. Design a Reward & Recognition system that suits today’s DSE The Problem We Got
- 8. The Goal Reward and Recognition should be everyday, not someday
- 9. Make Reward and Recognition 1 + 1 = 2 Easy Personal Local Timely
- 10. A System That… Promotes staff development based on DSE values to create a positive workplace
- 11. Solution Generation and Refinement Reverse Brainstorming Concept Extraction Solution Shaping Solution Strengthening
- 12. What We Delivered… 5 Ideas 1 Goal
- 13. The Benefits ‘So come on…. Why these tools?’
- 14. Not Prescriptive Use the tool that works
- 15. Facilitated Group or Solo ‘The users won’t want to participate. They’ll think it’s airy-fairy’ ‘I’m shy’
- 16. Scalable Big Problem or Small Problem
- 17. You Get Better solutions Consistent approach Repeatable Proven on real-life problems
- 19. X-Teams Gives You… No problem here officer
- 21. Image Acknowledgements All images used under a Creative Commons license. Slide 2: Image: Robb "Doc" Wilson Sound: FreeSFX.co.uk Slide 9: ‘Signpost’ will ockenden, all others: Google Images Slide 14: Google Images Slide 16: AlphachimpStudio & Google Images Slide 18: toddwshaffer Slide 19: Thomas Hawk
- 22. Questions
Editor's Notes
- #4: A vague problem leading to a tentative solution that pleases no-one. That means customer dissatisfaction and rework. No matter how you look at it, we can end up with sub-optimal solutions.
- #5: This is what we need to do….
- #6: It’s a suite of tools/approaches that places emphasis on defining the problem first and then building on that. Step-wise and gradual. You can assess as you go.
- #7: What is the ultimate purpose? What is the business need? Is it a multi-faceted problem with elements worth individual investigation? What’s another way of looking this problem? Complaints that lifts are too slow. Mirrors in the lift lobby. Reduced complaints. Are we addressing the right problem or even the right way? E.g. The car park is too small. Make it bigger. Is this necessarily the problem.
- #8: Here was the problem we were given
- #9: Here’s what we got after problem redefinition….. What we wanted to achieve.
- #10: How we were going to address it…..
- #11: … and what it had to do And some constraints Low cost Low risk Easy to implement
- #12: We knew what the problem was…. Let’s thrash out ideas for our problem. What are the concepts that underpin the problem? What are the pluses, minuses and interesting elements that our solution offers? Let’s assess the solutions. How will each stakeholder group view the solution?
- #13: We came up with 5 ideas to address a defined problem.
- #15: There is a variety of tools that can be used interchangeably to achieve the same end. It’s whatever suits your strategy and audience. It’s a way to direct the conversation. Use them to structure your interactions with the users to ensure you’re getting the answers you need.
- #16: Try them out as a solo experiment. Most still work that way. Convince yourself, get confident, then run them in a facilitated group.
- #17: We used it on a department wide problem (Reward and Recognition), but it can be used at any level because the tools allow us to focus intently on the problem and then develop and assess solutions that satisfy the real problem, not the presumed problem.
- #18: Better solutions, because the real problem has been identified and agreed, with all aspects considered.
- #19: What did the team get….. ‘ Shiny Happy People’ - A kick-arse presentation that floored our project sponsor. We weren’t handpicked, just a self-organised team of randoms. Five other groups also delivered excellent solutions. Fluke…I don’t think so.
- #20: X-Teams helps you do that every single time, so you’ve got..(gesture to screen)
- #21: What are you waiting for??