Tasker supports Field Service Technicians
Download as PPTX, PDF1 like842 views
The document discusses issues with traditional field force management processes and proposes TASKER as a solution to provide real-time communication and task management for field employees through a mobile app and web portal, allowing companies to gain efficiencies, transparency, and improve performance. TASKER digitizes paperwork, provides location tracking and reports, and integrates with other systems to streamline processes for field service companies.
Tasker supports Field Service Technicians
- 2. ISSUE No matter how big your company is, Field force management is always a complicated process. Mis c o m mu n ic a tio n , l o s t p a p e r d o c u m e n t s , c o m p l i c a t e d p l a n n i n g p r o c e s s , no real time status u p d a t e , l a c k o f t r a n s p a r e n c y, l a c k o f c o n t r o l , s l o w f e e d b a c k , l a c k o f f l e x i b i l i t y , e f f i c i e n c y m e a s u r e s , p a p e r w o r k
- 3. ISSUE We researched the needs of these businesses, immersed ourselves into the issues they face, and came up with a solution. Process inefficiencies can cost companies up to 20-30% of their revenues. Information management problems and miscommunication lower employee performance in field services industries.
- 4. SOLUTION TASKER is a flexible and effective tool for managing tasks, processes and employees. It connects the office employees with field force executives in real time: 1. the mobile employee uses a personalized app on his Android device, 2. the office employee manages the process through the web portal. is a fully developed solution with a user friendly interface, already proven in the market.
- 5. WHAT CAN WE DO FOR YOUR BUSINESS? FREE AUDIT Before starting we execute a short audit of your field workers’ management, so we can… ROI CALCULATION … calculate what benefits you will get from TASKER, and how fast you start saving costs. INTEGRATION/ SETUP Integration with your other systems can be done to streamline the processes even more SUPPORT We provide technical and operational support to ensure you get most of our App
- 6. Product Features Job history stats and reports Real time reports Integration with other management systems Time tracking Surveys Offline mode Client satisfaction evaluation on the spot Real time warehouse management Digital signatures Location tracking Documents digitalization Tailored Development for specific business needs Transparency, Efficiency, and Remuneration Employee performance management
- 7. How TASKER is different? Mobile application with very high UX and full package functionalities Integrative with any other system Tailored development to suit any business need Online/offline Document digitalization Delivers Operational Efficiency for any company with active field force. Provides Speed, Mobility and Productivity.
- 9. How TASKER works? • TASKER enables more efficient resource management and optimization of workflow processes. • Employees are able to respond and accomplish tasks quicker no matter where they are. • Stock level, assignment status, issue resolution, or performance can be monitored and managed real- time. • All documents are digitized and have e-signature enabled; • Invoicing and payments can be done a lot faster - saving time spent on paper work.
- 10. Tasks Panel as Seen on Mobile Device New tasks instantly appear on the device of mobile employees.
- 11. Execution of Assigned Task Users can add supplemental materials, photos, and remarks to each task entry. Materials usage and remarks are instantly available to review for office- based users.
- 12. Reporting Task Completion from Mobile Device After your mobile employee has accomplished the task, clients can rate their customer experience and confirm/accept the pro-forma invoice with a signature on the mobile device. A report is sent to the office at once.
- 13. Report in PDF Format Office-based employees receive the reports from mobile employees in .pdf or .xls formats. These reports can be exported to other systems if necessary.
- 14. Integration of TASKER, CRM, and Accounting Systems • Access to all necessary TASKER data is provided through API, XML or JSON formats; • Integration can be complete by client’s IT department or… ; • ….TASKER support team is available to complete the integration.
- 15. Data Exchange When the configuration process is complete, client‘s data, materials, objects, and tasks are imported from the Company‘s databases. Methods of data import: 1. Manual: Data is formatted in .xls format according to examples listed at the system and imported through wizard just as described in Tasker user guide. 2. Automatic: If TASKER is integrated with company’s accounting system and/or CRM, data import is processed automatically.
- 16. API scheme
- 17. Configuration of the Software On a computer (PC or MAC): • Application is available through all web browsers. • No software installation is needed. On a mobile device: • Client installs Tasker from Google Play store...; • ...or gets customized app version throught the special link. Software is installed as a standard Android app.
- 18. Suitable Devices • Desktop computer or laptop (PC or MAC) • Mobile phones and tablets that have at least an „Android 4.0.0 Ice Cream Sandwich“ operating system. • Interface adjusts itself to different screen sizes*. *Note that there can be a slight mismatch of user interface display on a mobile device with screens smaller then 4.3 inches.
- 19. Testimonials: Konekesko Lietuva UAB Heavy duty vehicles and equipment distributor and service contractor In the space of first half a year, we saved over 20,000 euros, eliminated work backlogs, and minimised problematic situations by using TASKER. The savings total about 600 working hours during that
- 20. Testimonials: Alwark UAB Industrial machinery distributor and service provider All information is immediately systematized into the service database and becomes the maintenance logbook for each machine. This helps us not only to quickly identify the possible causes of failure, but also to plan preventive maintenance work and regular technical maintenance. All this saves time and money for us and for our customers,” Tomas Mockus, the service manager of Alwark UAB, said.
- 21. Testimonials: Grifs AG UAB Security services provider Both employees and the customers find this system intuitive and easy to use. The quality of service has increased significantly, reflecting the increasing rate of customer satisfaction in the services provided by the department. The most important thing is probably that over the first few months the solution enabled us to save an average of 300 working hours a month. This means that with the same staff levels we can process significantly more requests at the department and at the same time ensure high quality.
- 22. The Team Behind TASKER 23 IT specialists 60% PHP 40% Mobile 70% Seniors 30% Juniors
- 23. At your service Tom Klaasen tom@10to1.be +32 475 28 17 62 www.taskertools.com