TC Duties Revised
- 1. First Year To-Do List Organization, Time Management, Training, and Follow-up □Schedule a time to communicate with DT Training Coordinator every week in order to follow-up on the adjustment into the role as well as bring up any concerns or issues that may be occurring. Estimated Time to Complete: 1 day and every week for 6 months (or longer if needed) □Follow-up with DT Training Coordinator after every initial training certification has been completed. Also follow-up after every Individual Supplemental, SOP Revision, and Center Notification training in order to ensure effective training administration has been performed and that all affected center staff has been captured. Estimated Time to Complete: Upon completion of the trainings mentioned and for 6 months (or longer if needed) □Create a time management and organization template that reminds you of required tasks and reoccurring deadlines. Dedicate time to each task (checking emails, performance observations, DT mentoring, training classes, ComplianceWire auditing, etc.) so everything is completed on schedule. Estimated Time to Complete: 2 Weeks □Develop an organizational system for the Training desktop and office. Not everyone organizes in the same manner, so come up with a system that allows easy location and pinpointing of specific documents. Estimated Time to Complete: 1 month and continuous □ Print a curriculum status report for Donor Center Technician, Phlebotomist, Plasma Processor, and Control Desk. Utilize down time to become more familiar will all SOPs associated with each area in order to become a subject matter expert. Estimated Time to Complete: 6 months □ Update GPO Trainer Guides for Donor Center Technician, Phlebotomist, Plasma Processor, Control Desk, and Designated Trainer. A curriculum status report is a great tool to use when updating these guides. No SOP from any module should be left out of the training process, so be sure to include each and every reading while coming up with a cohesive order in which a trainee will read. Estimated Time to Complete: 6 months and continuous □Explore training aids and position outlines. Modify and create new training aids that will assist trainers and trainees with their teaching/learning experience. Estimated Time to Complete: Continuous
- 2. □Utilize ComplianceWire e-learning courses during down time in order to build knowledge and skills related to relevant tasks that are performed on a daily basis (e.g. Performing Effective Observations, Root Cause Analysis, Introduction to Error Prevention, The Cost of Poor Quality, and Leader as Coach). Estimated Time to Complete: 1 year □Determine which tasks can be delegated to staff in order to empower them (e.g. changing out SOPs and delivering small trainings). This will free up time to complete big projects and required assignments that have deadlines. Estimated Time to Complete: 1 month and continuous □Locate the monthly KPI reports on the Portal under the Quality and Validation tab. Utilize this report and communicate with the Quality team in order to develop ideas and systems that will help increase the center’s KPI score. Estimated Time to Complete: Continuous
- 3. Training Coordinator Duties Daily, Weekly, and Monthly Tasks to Complete Performance Observations: Daily, When Applicable -Routine (11 per week) -Annual Certification -Modular Competency sign-offs -Moderate Complexity -Follow-up observations Documented Training: When Applicable -Retrainings -Individual Supplemental Training -Group Supplemental Training -SOP and/or process changes -Efficacy Review Observations -Refresher Training -ILC Training -Center Notifications (training with Self Study Review) -Training Plans Meetings: Weekly and Monthly -Weekly CLT Meeting -Monthly Staff Meeting -Monthly QA Meeting -Monthly TC Call with Susan Tucker -Monthly Call with Region 4 ComplianceWire Audit: Weekly -Moderate Complexity (30 days) -Annual Certification (45 days) -Annual Safety (30 days) -TC Touch Points -Overdue Training -ILC Training -Initiation Dates (90 day deadlines) -Completion Reports -Curriculum Status Report Reviews Create and Improve Job and Training Aids: Ongoing
- 4. Audit: Weekly, Monthly, When Applicable -Centralized Training Binder (monthly) -ILC Tracking Logs (When Applicable) -Moderate Complexity Observations and Completions (When Applicable) -Medical Licensure (Weekly) and Medical Meetings (Monthly) -Document Acknowledgements (When Applicable) -Center Master File (ORG Chart, CoPs, and Annual SOP Audit) (When Applicable) -ComplianceWire and training documents upon Completion of Initial Certification, Annual Certification, Licensure Update, and Employee Transfers (When Applicable) Safety Committee: Weekly, Monthly, Quarterly, When Applicable -Ensure monthly safety slides are present -Ensure all EHS Weekly Updates are present (emailed every Wednesday) -Perform Quarterly Safety Inspection -Perform Quarterly Injury Prevention Assessment -Prepare and conduct monthly Safety Committee Meeting -Ensure all assigned Quarterly Activities have been performed -Perform Self-Safety Evaluations (minimum of two per month) -Report Near Misses within the center (When Applicable) -Develop Best Safety Practices (When Applicable) -Inspect Fire Extinguishers Monthly -Audit and update the MSDS Binder (When Applicable) On-Boarding: When Applicable -Refer to On-Boarding Guide and Outline - Schedule appointments for OPS and Quality to complete their section of On-Boarding - Introduce Trainees to DT during On-Boarding - Review training schedule and expectations with trainee Administrative: Daily, Weekly, When Apllicable -Check and follow-up on emails (Daily) -Change out SOP and GPO documents (When Applicable) -File Performance Observations, Training Rosters, etc. (When Applicable) -Weekly Training Matrix (Due every Friday) -Archive Training Documents (Annually) -Perform Exit Interviews (When Applicable) Designated Trainers: Weekly, Monthly, Ongoing -Create Training Aids for DTs (Ongoing)
- 5. -Conduct Monthly DT Meetings -Weekly DT Development and Mentoring (3) Other Duties as Assigned/Requested: When Applicable -Complete I-9 with new hire(s) during On-Boarding -Complete New Hire paperwork with new hires and send via FedEx to Shahn Allen -Obtain scrub sizes from new employees for ordering -Take pictures of new employees for Id badges -Complete a plasma career map with new hires to promote career progression -Perform exit interviews with employees to initiate Root Cause Analysis for turnover -Encourage employees to provide fundraising ideas for the Think Zebra® campaign