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PROJECT: Student Behavior Data Tracking
         and Analysis Platform

New Customers Interviews (in person, phone, skype, email): 23

                TOTAL Customers Contacts: 93




            Jack          Akshai        Curtis
           Finance       Education    Fundraising
What We Thought Day 1
• Find the principal at schools that track
  – Through existing contacts
• Sell them tracking software
  – Easier data collection
  – Quicker analysis
• Figure out a plan for different types of schools
  later
Day 1 (Not) Canvas – Oops!
8/28
8/29
8/30
What We Learned (Days 1-4)
• Multiple value propositions– depending on customer segment.

• 5 distinct customer segments in ‘No Excuses’ charter schools: teacher (user)
  principal (decider), finance director (buyer), IT (advisors), parents
  (influencers). All segments have specific channels.

• Over 5,600 charter schools in the US and growing at 10%+ annually over the
  past several years (source). The market is significantly larger than we initially
  expected.
    • UK, India, Canada (Alberta)

• Teachers look for/find technology solutions. Teachers talk to other teachers.
  Hence, partnering with teachers is one sales strategy hypothesis.

• A LOT of money is spent each year on ed-tech solutions. Our preliminary (and
  existing pilot) cost structure can be revised up as we continue to scale, but it’s
  probably too cheap.

• A start up can never talk to too many potential customers.
Team d   deans list software day5
Ending Status/What’s Next?
Ending Status                           Implied Next Step

Segments have specific Channels         Test channel guesses and effectiveness
Market is bigger than expected          New canvases for different markets
                                        (beyond segmentation)
Partnerships may be best sales method   Find potential partnerships and
                                        continue to test consultant reliance
Teachers find tech                      Test Google and other methods of how

Multiple, segment specific value        Figure out which to prioritize in pitch
propositions
Having talked to 93+ customers          Keep talking, get to more than 500 in
                                        the next few months
Turned away customers                   Scale/build team to capture customers
Customer Segments:
           Relationship Diagram
                                  Superintendents



                    Directors of Finance


Unions                  Deans/Principals            School
                                                    Boards

                           Teachers

         IT Directors


                                             Denotes variables based on
                                             school structure
Cost Structure
•Fixed
    •Salaries
    •Office
    •Miscellaneous (Web hosting)
•Variable
    •Customer Acquisition (Commissions)
    •Customer Retention
    •Additional Support Contractors
Market Size
Initial TAM: 1.25mm charter school students across 5,000+ schools
•1,650 schools already using some version of monitoring
•33% of all schools in ’09-’10.
•“Majority of high-poverty schools track student behavior”

         # of Schools            Revenue/School Total Revenue
         165 (1st Yr Target)     $5,000         $825,000
         1,650                   $5,000         $8,250,000
         5,000                   $5,000         $25,000,000
         132,656 (All US K12)    $5,000         $663,280,000


        Hypothesis: Market is larger than
          charters that track discipline.
Revenue Model
•Initial set-up fee: $500-$2000
    •State per pupil
    •Complexity of feature set required
    •Maturity – how much assistance required?
    •Acquisition/retention cost (will we need to visit?)
•Ongoing subscription - $2/student/mo
    •2 customers stated willingness higher than $2
    •At least two subscription ed data software companies charge more than $2
    •Expect 5 year life (min)
• Avg Revenue/Yr: $5,000
    •Avg 250 students
    •10 mo. usage

          Year     Schools                                 Total Revenue
          0        5 (of 20 requests in 5 mo)              $25,000
          1        165 (10% of initial market)             $825,000
          2        500 (10% of all charters)               $2,500,000
          5        2500 (less than 2% of all schools)      $12,500,000
What Does it Look Like?
Data Entry
What Does it Look Like?
• Printable Lists
What Does it Look Like?
• Sample Student Report
What Does it Look Like?
                                       Current Development
                                       • Addition of ‘Dashboard’ for
                                         quick analytical snapshot



Analysis
• Integrated graphical charting
   – See ‘Demerit Report’
• Analytical Tools
   – See Behavior Frequency Analysis
• Targeted reports with specific
  analysis for particular groups
Product Screenshot 5
Touch Interface

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Team d deans list software day5

  • 1. PROJECT: Student Behavior Data Tracking and Analysis Platform New Customers Interviews (in person, phone, skype, email): 23 TOTAL Customers Contacts: 93 Jack Akshai Curtis Finance Education Fundraising
  • 2. What We Thought Day 1 • Find the principal at schools that track – Through existing contacts • Sell them tracking software – Easier data collection – Quicker analysis • Figure out a plan for different types of schools later
  • 3. Day 1 (Not) Canvas – Oops!
  • 7. What We Learned (Days 1-4) • Multiple value propositions– depending on customer segment. • 5 distinct customer segments in ‘No Excuses’ charter schools: teacher (user) principal (decider), finance director (buyer), IT (advisors), parents (influencers). All segments have specific channels. • Over 5,600 charter schools in the US and growing at 10%+ annually over the past several years (source). The market is significantly larger than we initially expected. • UK, India, Canada (Alberta) • Teachers look for/find technology solutions. Teachers talk to other teachers. Hence, partnering with teachers is one sales strategy hypothesis. • A LOT of money is spent each year on ed-tech solutions. Our preliminary (and existing pilot) cost structure can be revised up as we continue to scale, but it’s probably too cheap. • A start up can never talk to too many potential customers.
  • 9. Ending Status/What’s Next? Ending Status Implied Next Step Segments have specific Channels Test channel guesses and effectiveness Market is bigger than expected New canvases for different markets (beyond segmentation) Partnerships may be best sales method Find potential partnerships and continue to test consultant reliance Teachers find tech Test Google and other methods of how Multiple, segment specific value Figure out which to prioritize in pitch propositions Having talked to 93+ customers Keep talking, get to more than 500 in the next few months Turned away customers Scale/build team to capture customers
  • 10. Customer Segments: Relationship Diagram Superintendents Directors of Finance Unions Deans/Principals School Boards Teachers IT Directors Denotes variables based on school structure
  • 11. Cost Structure •Fixed •Salaries •Office •Miscellaneous (Web hosting) •Variable •Customer Acquisition (Commissions) •Customer Retention •Additional Support Contractors
  • 12. Market Size Initial TAM: 1.25mm charter school students across 5,000+ schools •1,650 schools already using some version of monitoring •33% of all schools in ’09-’10. •“Majority of high-poverty schools track student behavior” # of Schools Revenue/School Total Revenue 165 (1st Yr Target) $5,000 $825,000 1,650 $5,000 $8,250,000 5,000 $5,000 $25,000,000 132,656 (All US K12) $5,000 $663,280,000 Hypothesis: Market is larger than charters that track discipline.
  • 13. Revenue Model •Initial set-up fee: $500-$2000 •State per pupil •Complexity of feature set required •Maturity – how much assistance required? •Acquisition/retention cost (will we need to visit?) •Ongoing subscription - $2/student/mo •2 customers stated willingness higher than $2 •At least two subscription ed data software companies charge more than $2 •Expect 5 year life (min) • Avg Revenue/Yr: $5,000 •Avg 250 students •10 mo. usage Year Schools Total Revenue 0 5 (of 20 requests in 5 mo) $25,000 1 165 (10% of initial market) $825,000 2 500 (10% of all charters) $2,500,000 5 2500 (less than 2% of all schools) $12,500,000
  • 14. What Does it Look Like? Data Entry
  • 15. What Does it Look Like? • Printable Lists
  • 16. What Does it Look Like? • Sample Student Report
  • 17. What Does it Look Like? Current Development • Addition of ‘Dashboard’ for quick analytical snapshot Analysis • Integrated graphical charting – See ‘Demerit Report’ • Analytical Tools – See Behavior Frequency Analysis • Targeted reports with specific analysis for particular groups