The document discusses three key techniques of social casework: interviews, observation, and recording. It provides details on interviews, including their purpose and characteristics of a good interviewer. It also discusses the needs of a good interview and outlines the typical format of an interview guide. The document then briefly covers observation and highlights the importance of recording for organizing information, assessing clients, and evaluating work. It describes three types of recording: process recording, summary recording, and problem-oriented recording.
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