TelCase
- 1. TelCase A Scalable and Flexible System for Customer Care and Billing
- 2. Agenda Company Overview Sigma Group of Companies Sigma Software (Sigmasoft) TelCase Product Introduction Business Functions Web Portal Other Features Pricing and Partnership Models Next Steps
- 3. The Sigma Group Strong Telecom Industry Experience Since 1992, the Sigma Group has provided products and solutions to communications service providers around the world: Privately held 300+ employees $50 million revenue Market focus: Strong position in Billing and Service Management market space Loyal Tier-1 and Tier-2 customer base Solution portfolio addresses: Wireline Wireless Cable and Satellite
- 4. The Sigma Group Key Customers
- 5. Sigma Software Solutions Company Overview Company History First telco customer was Unitel (AT&T) in 1994 Various corporate reorganizations: Sigma Software -> Billing software Sigma Systems -> Service Management software Current Focus and Directions Customer, Order and Revenue management … we are more than a ‘billing software’ vendor Key Products TelCase -> Customer Care and Billing for Telcos TelSet -> International Carrier Settlements Fleet Management -> Telco Service Vehicles TelCare -> Customer Care and Billing for Resellers
- 6. TelCase Product: Introduction What is TelCase? TEL ecommunication Show CASE Functionally Rich Telecom Billing System Designed for Telcos (PTTs) and International Carriers Services Supported Wireline Wireless Technology Platforms Client Server – Windows, Unix and Oracle
- 7. TelCase - Major Business Functions Telco Operators Switches Cash Collection System Subscribers Banks Polling Collection System Switches Directory Services Data Collection Message Processing Account Management Order Processing Facilities Management Trouble Tickets Billing Marketing
- 8. Business Function: Order Processing Features Multiple Subscriber Types Residential Business Government Service Order Management End-to-End Process Handling\ Appointment Scheduling Status Reporting Automatic Credit Assignment Credit Checking Customer Inquiries Number Pool Management On-line Processing On-line Reporting Reports Management Reports Cost Estimate Acknowledgement Receipt Work Order Work Order Statistics Permanent Disconnect Temporary Customers Outstanding Estimate Private Installers Service Statistics
- 9. Business Function: Facilities Management Features Network Facilities Information Switches and Line Equipment Feeder & Distribution Cables Interfaces (cabinets) Terminals (distribution points) Scheduling Work Schedule Appointments Monthly Scheduling Scheduling by Location Information used by Service Orders Trouble Tickets Reports Cable Listing Interface Listing List of Network Elements Summary of Installed Pairs Terminal Listing List of Overloaded Terminal Pair Listing by Pair Status
- 10. Business Function: Data Collection Features Multiple Data Sources Variety of Switches Telephone Meters Manual Input Collection and Formatting Magnetic Tape Reading Collection Identifiers for Tolls Convert to Common Format Interface for Polled Traffic Support for Third Party Software Errors and Edit Functions Control and Correct Errors Reports Format Statistics Manual Meter Usage Manually Entered Messages
- 11. Business Function: Message Processing Features Edit / Assign Rating Powerful Rating Engine Edit Toll Messages Assign Messages to Services Rate Messages Process Calls to Cellular Providers On-Line Corrections Examine and Correct messages Master Tables Tariffs and rates On-line maintenance Reports Toll Error Table Error Count Toll Summary COIN OCS-Test Meter Anomaly
- 12. Business Function: Marketing Support Features Products and Contracts Inquiry Maintenance Product Rate Changes Online Changes Authorization Control Tariff Rates Rates based on: Usage Surcharges Etc. Rate Table Maintenance Create new Toll Tariffs Reports Rate Difference Detailed Contract Listing Detailed Product Listing Short Product Listing Product Rate Change Study Rate Change Update Product Rate Change Update
- 13. Business Function: Billing and Invoicing Features Billing Parameters On-line Maintenance National Calls Cellular Terminations Invoice Creation Recurring and Non-Recurring Charges Invoice on Hold and Inspection Final Customer Bill Stuffer Machines Interface Monthly and Bi-monthly cycles Invoice Layouts Billing Types Cycle based billing On-demand billing Reports Invoices Management Reports (15) Customer Notices Commercial Messages Delinquency Messages Claim Notices
- 14. Business Function: Account Management Features Account Inquiry Account and AR History Billed Accounts Final Accounts Payment Adjustments Write-off Handling Accounts Receivable Batch Entry POS Application Bank Interface Delinquent Accounts Management Processes Security Deposits Inquiries and Refunds Reports Management Reports (63) On Line Reports Batch Reports
- 15. Business Functions: Trouble Tickets Features Online Entry of Service Problems by Customer by Staff Ticket Inquiry and Management Customer Acknowledgement Staging of Trouble Tickets Auto E-Mailing Capability Appointment Scheduling Tracking of Pending Tickets Priority for Trouble Tickets Rebate on Recurring Charges Reports Ticket Printout for Technicians Pending Trouble Ticket List Private Installer Complaints Current Product List Trouble Ticket Reporting Total Service Problems Reporting Service Problem Rates Problem Rates by Ticket Type
- 16. Business Functions: Directory Services Features Online Inquiry Capabilities Intercept Capability for: New Customers Existing Customer Discontinued Service Charges for Directory Assistance Interface with Directory Publishers Unlisted and Non-published Numbers Support Search by Service Number Reports Directory Services Calls File Directory Services Operator Statistics Directory Publishing Interface file
- 17. TelCase System: Customer Web Portal Features Consumer Portal for New Customers Online Order Entry Online Customer Profile Changes Password Protection CSR can provide Support to Customers Reports Invoices are delivered online Invoices available in various electronic formats Email automatically sent when new invoice details are produced Invoice information is retained online for historical purposes
- 18. TelCase System: Other Features Platform Capabilities Flexible Menu Options Controlled User Access Distributed Data Architecture Operate multiple independent locations Multi-Currency Bill customers in different currencies General Ledger interfaces Optional access via Citrix Deliver Windows applications Central applications servers Windows Interface Includes Online Help Multi-session Capability Management Reporting PDF Generation Multi-session Capability Security Manager Multi-level security Process Manager Automate batch processes
- 19. Pricing and Partnership Models Pricing Models Licensed Software Annual M&S Fees Tiered pricing Pay as you grow Flexible Pricing Amortized upfront costs Lower cost of entry Partnership Models Sigma as Prime Contractor Bundle HW and SW Local Systems Integrator Co-Selling Joint bids in RFP process Agent Local SI participates in sales process
- 20. Next Steps